“Neonchamp has been the best in customer service before receiving my product they have sent over a picture as well as a video showing how the product works, along with how the product was shipped. They also reached out to make sure if anything does come damaged to feel free to contact them and they will resolve it right away. We are beyond amazed with the customer service. I would definitely recommend this company.”
Dear Haley, Thank you so much for your amazing 5-star rating of NeonChamp! We truly appreciate your support and recommendation.
We are delighted to hear that our customer service exceeded your expectations. At NeonChamp, we strive to provide the best possible experience for our customers, which is why we go the extra mile to ensure your satisfaction. It's fantastic to know that you found value in the pictures and videos we provided, as well as the information on how your product was shipped.
Please remember that if you encounter any issues with your purchase, our dedicated team is always here to assist you. Simply reach out to us, and we will resolve any problems promptly.
Once again, thank you for choosing NeonChamp and for your kind words. We look forward to serving you again in the future!
Best regards,
The NeonChamp Team
Dear Rikk,Thank you so much for taking the time to leave us a 5-star rating for NeonChamp! We greatly appreciate your support.
We are absolutely thrilled to hear that the sign looks exactly like the proof and that you couldn't be happier with it. Our main goal is to ensure that our customers receive products that meet their expectations, so your kind words truly mean a lot to us.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help.
Once again, thank you for your fantastic review!
Best regards,
Neon Champ Support Team
Dear Martha,Thank you so much for giving NeonChamp a 5-star rating! We greatly appreciate your positive feedback.
We are thrilled to hear that you found our prices amazing and that you loved the video of your sign before shipping. We strive to provide excellent customer service and ensure that our customers are satisfied with their purchases.
We are delighted that you are excited to use the sign for your wedding and we hope it adds a beautiful touch to your special day. We are confident that it will also make a lasting memento for years to come.
Once again, thank you for your kind words and for choosing NeonChamp. If you have any further questions or need assistance, please don't hesitate to reach out to us.
Warm regards,
Neon Champ Support Team
Dear Donna,Thank you so much for giving NeonChamp a 5-star rating! We truly appreciate your support and love knowing that you are satisfied with our product. It's amazing to hear that our neon light has found a perfect place in your business, helping you advertise it in style.
Should you ever need anything else or have any further suggestions, please don't hesitate to reach out. We're here to ensure your experience with NeonChamp remains top-notch.
Once again, thank you for choosing NeonChamp and for your kind words. We're thrilled to be a part of your business journey!
Best regards,
Neon Champ Support Team
Dear Brad,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“NeonChamp not only makes amazing signs, but from order dateto delivery date was extremely fast. The shipments are packaged securely & there was communication to include video of finished product sent, upon shipment.
I have placed multiple orders with Neon Champ & will refer them, highly.”
Dear Julieann,Thank you so much for your fantastic 5-star rating of NeonChamp! We are thrilled to hear that you are satisfied with our products and services.
NeonChamp not only makes amazing signs, but we also take pride in our lightning-fast order processing and delivery times. We ensure that every shipment is securely packaged to guarantee a safe arrival. Additionally, it brings us great joy to keep our customers informed throughout the process, and we're glad that you appreciated receiving a video of the finished product upon shipment.
Your loyalty means the world to us, Julieann. We truly appreciate your continued support and trust in our brand. Please don't hesitate to reach out if you ever need any assistance or have any questions. We are always here to serve you and provide the best experience possible.
Thank you once again for your kind words and for being an incredible customer. We look forward to serving you again and will continue to strive for excellence!
Best regards,
Neon Champ Support Team
Dear Bill,Thank you so much for your fantastic 5-star rating of NeonChamp! We are thrilled to hear that you were pleasantly surprised by your order and that it exceeded your expectations. Your kind words mean a lot to our team. We are delighted to know that our product was well worth the money for you, and we appreciate your intention to order from us again. Your continued support is truly valued.
Thank you again for taking the time to share your positive experience. We look forward to serving you again in the future!
Best regards,
Neon Champ Support Team
“I recreated the design of a vintage DC area department store sign especially for this project, that NeonChamp executed the design perfectly! I mounted the sign to its own custom-made backboard, which I then hung on the wall. It spends many evenings lit up in its full glory! Very nicely done!”
Dear Neil,Thank you so much for giving NeonChamp a 5-star rating! We are thrilled to hear that you are enjoying the design we created for your vintage DC area department store sign. It was an absolute pleasure for us to execute the design to perfection and bring your vision to life.
We pride ourselves on our attention to detail and ensuring that each project is executed with utmost precision. We are glad that you appreciate the effort we put into mounting the sign onto its custom-made backboard and hanging it on your wall. We hope it adds a touch of nostalgia and beauty to your space.
It warms our hearts to know that your sign spends many evenings lit up, radiating its full glory. It is moments like these that inspire us to continue delivering excellent craftsmanship to all our valued customers.
Thank you once again for your positive feedback and for choosing NeonChamp. We look forward to serving you again in the future if you ever need our expertise.
Best regards,
Neon Champ Support Team
Dear ROBERT,Thank you so much for giving NeonChamp a brilliant five-star rating! We greatly appreciate your feedback and are thrilled to hear that you had an amazing experience with our service. Your recommendation means a lot to us!
We look forward to serving you again in the future and providing you with the same level of excellence that you've come to expect from NeonChamp. If you ever need any assistance or have any questions, please don't hesitate to reach out.
Thank you once again for your support and for choosing NeonChamp!
Best regards,
NeonChamp Customer Support Team
“Customer service was great! I would recommend Carson! Once you have your verbage and font picked out, you get a design sent to you for approval. I got my sign in about a week!”
Dear Harmony,Thank you so much for giving NeonChamp a 5-star rating! We greatly appreciate your support and taking the time to share your positive experience with us.
We are thrilled to hear that you found our customer service to be great, and we are especially grateful for your recommendation of Carson. Our team always strives to provide excellent service, and it's wonderful to know that we met your expectations.
Additionally, we are glad to hear that you were pleased with the design process. We firmly believe in delivering high-quality designs that our customers love, and we are delighted that you found the design approval easy and straightforward.
Finally, we are pleased to hear that your sign arrived promptly within a week. We always aim to deliver our products efficiently, ensuring our customers receive their orders in a timely manner.
Once again, thank you for your generous feedback and for choosing NeonChamp. We truly value your support and recommendation. If you have any further questions or need assistance, please feel free to reach out to us. We're here to help!
Best regards,
Neon Champ Support Team
“Okay... I was honestly quite skeptical about this outfit. I had read a BUNCH of bad reviews about terrible experiences so I went in expecting the worst. But they are by far the cheapest game around... sooo.. I gave them a shot. Lo and behold, I'm quite happy with my neon sign!
I started with a design that was a bit intricate and a bit too large for what I needed and had some sticker shock at the first price. But they were still cheaper than anywhere else going off those same specs.
Cautious, I reached out to see if I could get them down to a sane price and they asked me what my budget was and they came back with something close. Meanwhile, I sent them a simpler design and asked for a smaller size, still, gave them a new price that I was aiming for and they came in under the new price! (My timing might have been really good because there was a site-wide discount the day I was negotiating. They gave me a discount code but it was for some random minor holiday so I get the impression that they have deals all the time.)
The point is, that they will work with you to make it work within your expectations. They gave me a good deal for a sign that was MUCH more reasonable than the first quote they sent me.
The outfit is in India, so if you think you're getting something made in your country, you're not (unless you're in India).
A few days after I submitted the payment, I was starting to worry because my sign was in "Production" for a number of days so I contacted support. A human picked up and said they'd expedite my order. A couple of days after that, I received a cool video showing my sign working perfectly at the shop in India. So cool to see that! Then they packaged it up (really well packaged, actually!) and sent it via FedEx for free... and I watched the tracking for the following few days as it made its way from India to the US to my door. Crazy times we live in.
Long story short, my experience was VERY positive. I love the sign and I'd give these guys a shot.
Price: 5 stars
Quality: 4 stars
Support: 5 stars
They exceeded my expectations by quite a bit vs the bad reviews. Maybe I got lucky, but for me, it was worth the risk because of the ultimate price they gave me.
[This is an honest review. I wasn't paid for this and I'm not associated with the company in any way. I did click on their "leave a review" link from an email but they sent that email even before I got my sign and I wanted to wait to see how it all turned out.]”
Dear Jackson,Thank you so much for giving NeonChamp a 5-star rating! We truly appreciate your support and taking the time to share your experience with us. We are thrilled to hear that you were pleasantly surprised by the quality and affordability of our neon sign.
We understand your initial skepticism considering the negative reviews you came across, but we're glad that we were able to exceed your expectations. Our team is always committed to working with customers to ensure their satisfaction, and we're glad we could provide you with a sign that not only met your needs but also fit within your budget.
We apologize for any delay in the production process, but we're glad our customer support team was able to expedite your order and keep you updated throughout the process. We take great pride in our packaging and shipping standards, so we're happy to hear that your sign arrived safely and in excellent condition.
Thank you once again for your positive feedback, and we're glad you love your neon sign. We greatly appreciate your trust and giving us a chance to prove ourselves. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again.
Warm regards,
NeonChamp
“We ordered the sign for a Birthday gift. The product took a while to ship, but it was coming from far away and once we got it, we were very happy. This is a great item, it came as described and as we ordered it with some specifics and all were met. Overall a great experience and a job well done.”
Dear Matthew,Thank you so much for your glowing 5-star review of NeonChamp! We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with us.
We are delighted to hear that the NeonChamp sign you ordered for a Birthday gift met all your expectations, despite the extended shipping time due to the distance. We understand that waiting can be challenging, but we are glad it was worth it in the end.
Your satisfaction is our top priority, and we strive to ensure that our products are of the highest quality and match your specific requirements. It brings us immense joy to know that the sign you received came as described and fulfilled all the specifics you requested.
Thank you once again for choosing our product. We are thrilled to have provided you with a great experience and a job well done. Should you have any further inquiries or need assistance in the future, please do not hesitate to reach out to us. We are always here to help.
Warm regards,
NeonChamp
“Ordered a custom LED "neon" sign, 2 feet x 2 feet. It was a gift for my son and it came out looking fantastic. At first they seemed a little pushy caling me to get me to place an order but they worked with me to make multiple changes by email until it was just right. It arrived faster than expected, was extremely well packaged and in great shape. My son loved the sign. Would definitely order from them again if the need arises.”
Dear [Reviewer],Thank you for your glowing 5-star rating of NeonChamp! We are thrilled to hear that the custom LED "neon" sign you ordered for your son turned out fantastic. It brings us immense joy to know that we were able to contribute to making your son's gift truly special.
We apologize if we seemed a bit pushy initially but are glad that we had the opportunity to work with you and make multiple changes until the sign was just right. Your satisfaction is our top priority, and we appreciate your patience throughout the process.
Furthermore, we are delighted to hear that the sign arrived faster than expected and was well packaged. We take pride in ensuring the safe and timely delivery of our products.
Thank you once again for choosing NeonChamp, and we would be honored to serve you again in the future if the need arises. Should you have any further inquiries or require assistance, please do not hesitate to reach out to us.
Best regards,
NeonChamp Customer Support
Dear Justin,Thank you so much for your stellar 5-star rating of NeonChamp! We appreciate your kind words and are thrilled to hear that the sign came out awesome, exactly as you wanted. Our team takes great pride in providing excellent packaging to ensure that your order arrives in perfect condition.
Your positive feedback means the world to us. We hope to have the pleasure of serving you again in the future.
Best regards,
Neon Champ Support Team
Dear Leonardo,Thank you so much for taking the time to give NeonChamp a 5-star rating! We greatly appreciate your generous feedback and are thrilled to hear that you found our app to be perfection. It is our utmost pleasure to provide you with a flawless experience and we are glad that we have met your expectations.
Thank you once again for your kind words and for choosing NeonChamp. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are always here to help!
Best regards,
Neon Champ Support Team
“Couldn’t be happier with the communication, the execution of my logo design into the neon, the speed of the service and quality of the product. A+++. Thank you so much. I am over the moon. Love my sign!!!”
Dear Lauren,Thank you so much for giving NeonChamp a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you are extremely satisfied with the communication, execution of your logo design, speed of our service, and the quality of the neon product. It's customers like you who make our job so rewarding.
We couldn't be happier to know that you are over the moon and love your sign! Your satisfaction is our top priority, and we are proud to have delivered a product that meets your expectations.
Once again, thank you for your amazing review and for choosing NeonChamp. We look forward to serving you again in the future!
Best regards,
Neon Champ Support Team
“The products this business makes are of excellent quality! I love the remote control; the sign comes with a variety of settings, it's easy to install even if you don't order the mounting kit, and the cord is as invisible as it could be. The packaging was done with utmost care, and considering it was made from scratch, it arrived in a very timely manner. Even though it is LED (which, in the end is more durable and longer-lasting) it truly glows like neon. You could fool any one. Very pleased with the product and would definitely order again.”
Dear Anna,Thank you so much for your fantastic 5-star rating of NeonChamp! We are thrilled to hear that you are incredibly satisfied with our product. The quality of our items is of utmost importance to us, and we are glad that you appreciate it. We are especially pleased to hear that you love the remote control and the variety of settings that come with the sign.
We also appreciate your positive feedback on the ease of installation, even without the mounting kit, and the invisible cord. Our team strives to ensure that our products are user-friendly and visually appealing, so it is great to know that we have succeeded in meeting your expectations.
Furthermore, we take pride in our careful packaging and efficient delivery. It is always our aim to provide timely shipping, and we are delighted that you received your order in a timely manner despite it being made from scratch.
Lastly, we are thrilled that our LED sign truly glows like neon and that it could fool anyone. It brings us joy to know that you are pleased with the product and that you would consider ordering from us again.
Thank you once again for your kind words and your support. We greatly value your satisfaction and look forward to serving you in the future.
Best regards,
Neon Champ Support Team
“NEONCHAMP has one of the best customer service groups. The last sign we purchased had been broken in half during shipping. Althought NEONCHAMP offered to replace the sign, we needed it quickly. NEONCHAMP quickly provided replacement LED and parts so we could repair the sign ourselves. Hats off to them.”
Dear WAYNE,Thank you so much for giving NeonChamp a stellar 5-star rating! We appreciate your kind words and are thrilled to hear that you are satisfied with our services.
At NeonChamp, we pride ourselves on providing exceptional customer service, and it fills us with pride to know that our efforts did not go unnoticed. As you mentioned, our dedicated team promptly assisted you with the broken sign by offering a replacement. However, understanding your urgency, we swiftly provided you with the necessary LED and parts to repair the sign on your own. We understand how important it is to meet your needs, and we are glad we could help.
We truly value your loyalty as a customer, and we are grateful for your continued support. If you ever need any assistance in the future, please do not hesitate to reach out. We'll be more than happy to assist you.
Once again, thank you for choosing NeonChamp and for your wonderful review. We look forward to serving you again soon.
Warm regards,
Dear ,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
Thank you, Douglas, for choosing NeonChamp and giving us a stellar 5-star rating! We're thrilled to hear that you found our product fantastic for its price and appreciated the quick turnaround and great communication. Your satisfaction is our top priority, and we're delighted that you had such a positive experience with us. You can continue to place your orders with utmost confidence, as we strive to maintain our top-notch service. Thank you again for your support, and we look forward to serving you again soon!
Dear Christa,Thank you so much for your wonderful 5-star rating of NeonChamp! We truly appreciate your support and are thrilled to hear that our sign was the perfect statement piece you were hoping for. It's fantastic to know that it successfully launched your Coffee Shop and made a remarkable impact. We couldn't be more delighted to have played a part in your success.
Once again, thank you for choosing NeonChamp. We look forward to continuing to serve you with our top-notch products and excellent customer service.
Warm regards,
Neon Champ Support Team
