Okay... I was honestly quite skeptical about this outfit. I had read a BUNCH of bad reviews about terrible experiences so I went in expecting the worst. But they are by far the cheapest game around... sooo.. I gave them a shot. Lo and behold, I'm quite happy with my neon sign! I started with a design that was a bit intricate and a bit too large for what I needed and had some sticker shock at the first price. But they were still cheaper than anywhere else going off those same specs. Cautious, I reached out to see if I could get them down to a sane price and they asked me what my budget was and they came back with something close. Meanwhile, I sent them a simpler design and asked for a smaller size, still, gave them a new price that I was aiming for and they came in under the new price! (My timing might have been really good because there was a site-wide discount the day I was negotiating. They gave me a discount code but it was for some random minor holiday so I get the impression that they have deals all the time.) The point is, that they will work with you to make it work within your expectations. They gave me a good deal for a sign that was MUCH more reasonable than the first quote they sent me. The outfit is in India, so if you think you're getting something made in your country, you're not (unless you're in India). A few days after I submitted the payment, I was starting to worry because my sign was in "Production" for a number of days so I contacted support. A human picked up and said they'd expedite my order. A couple of days after that, I received a cool video showing my sign working perfectly at the shop in India. So cool to see that! Then they packaged it up (really well packaged, actually!) and sent it via FedEx for free... and I watched the tracking for the following few days as it made its way from India to the US to my door. Crazy times we live in. Long story short, my experience was VERY positive. I love the sign and I'd give these guys a shot. Price: 5 stars Quality: 4 stars Support: 5 stars They exceeded my expectations by quite a bit vs the bad reviews. Maybe I got lucky, but for me, it was worth the risk because of the ultimate price they gave me. [This is an honest review. I wasn't paid for this and I'm not associated with the company in any way. I did click on their "leave a review" link from an email but they sent that email even before I got my sign and I wanted to wait to see how it all turned out.]