Login
Start Free Trial Are you a business?? Click Here

One Call Claims Reviews

4.8 Rating 3,303 Reviews
97 %
of reviewers recommend One Call Claims
4.8
Based on 3,303 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
100%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Really good service, well explained at every step
Helpful Report
Posted 1 month ago
Good customer service car collect and hire car delivered promptly. Phone call explaining what would happen followed up by email. Booking in girl SM1 very nice friendly and helpful
Helpful Report
Posted 1 month ago
Good efficient worker
Helpful Report
Posted 1 month ago
SM1 dealt with organising the pick up of my vehicle and drop off of hire car. She was really polite and thorough in dealing with my issue.
Helpful Report
Posted 1 month ago
Our contact was SM1 (reference code) who was very helpful and helped us through the whole process efficiently.
Helpful Report
Posted 1 month ago
Very helpful because I don't understand all this emails stuff thankyou
Helpful Report
Posted 1 month ago
I didn’t have long to wait to speak to someone and the lady was very helpful
Helpful Report
Posted 1 month ago
Re4 Was extremely helpfull
Helpful Report
Posted 1 month ago
Overall I was very happy with the quality of service and helpfulness that I received by AC3 today. .The only thing that stopped me giving 5 stars was that I had to call at least 15 times before getting to speak to anyone (I was automatically cut off each time which is rather frustrating but this was not the fault of AC3. Good service provided.
Helpful Report
Posted 1 month ago
Hopefully removing a false claim made against myself
Helpful Report
Posted 1 month ago
Claim handler LH5 was very through and helpful
Helpful Report
Posted 1 month ago
The claim process was great, my collected and hire car delivered. No one contacted me with updates, after about 10 days I had locate information myself, no clear way to get the information. The emailes I did receive required me to log onto an other e-mail reading service which i never did get to work. Once I managed to make contact I then started to get updates. All of your staff emphasized the I had to return the Hire Car in the same condition I got it in, I washed and Hoovered it, but when mine was delivered in was covered in dust. Not a like for like condition ! However apart the the above the process was good.
Helpful Report
Posted 1 month ago
CF6 helpful, Carl was excellent. We had a phone call saying there was an automatic courtesy car available and details given only to be informed an hour later that there was not. Still waiting to hear about a courtesy car. Appreciate that it is not Carl's fault.
Helpful Report
Posted 1 month ago
The service provided by LH5 was very good. He explained everything and clarified things I wasn't sure about.
Helpful Report
Posted 1 month ago
All of the call handlers l spoke with were very good, but Sashcia, receives a special mention. She was my go too person and nothing was too much trouble. She recognised l was a vulnerable customer and treated my with patience and kindness and when l felt l was taking to much of her time, she reasssurred me saying that l take all the time l need. She is a star who spoke to me with respect, kindness, and supported me through all the questions l had with regards to checking where my car was and arranged that l could go and pick up a cursity car. I beleive her customer service skills are impectable. KIND REGARDS Elaine Gillespie 07927429175 (m)>
Helpful Report
Posted 1 month ago
EJ1 was friendly, professional and explained everything very clearly. The call took a long time though. Thank you Elliot
Helpful Report
Posted 1 month ago
Luckily, this doesn't happen to me every day! I didn't realise how muddled my thoughts and memories of today's car collision were, until I spoke with HB1. Very calm and patient as I was led through the information that was required from me, and also explaining, again patiently, what would be happening thenceforth. Relatively painless. Thank you.
Helpful Report
Posted 1 month ago
Very helpful
Helpful Report
Posted 1 month ago
Agent was very professional and dealt with the call on good time
Helpful Report
Posted 1 month ago
Helpful and polite
Helpful Report
Posted 1 month ago
One Call Claims is rated 4.8 based on 3,303 reviews