Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.61

4.6 Rating 589 Reviews

92 %

of reviewers recommend Pinwheel

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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm so happy that I listened to a Ginger Hubbard podcast ❤”

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Posted 1 year ago

“We are thrilled with Pinwheel! Our daughter now has a phone she can safely & effectively communicate with her friends & family. The parent contributed settings give us the ability to expand her boundaries as she grows & matures.”

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Posted 1 year ago

“Quick to respond, professional, and courteous.”

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Posted 1 year ago

“She was very kind and a very big help!!”

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Posted 1 year ago

“I love Julia O and i love Genn G! They are great to talk too! I love you Julia and Genn! Thank you so much!”

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Posted 1 year ago

“We really like our child having a phone that we know is safe!”

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Posted 1 year ago

“This phone has given us the opportunity to have good conversations around phone usage, etiquette, and appropriate behavior with our daughter and to course correct and put up healthy boundaries.”

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Posted 1 year ago

“We just learned when our Granddaughter received her phone for her Birthday that Chen forgot to add the SIM card to our order. Very disappointing that her phone could not be activated and we are not waiting to hear back from Pinwheel on when they can ship out the SIM card. I understand mistakes are made. It’s how these mistakes are handled afterwards it what makes a company. I had to argue with customer service that I should not have to pay additional shipping to correct their mistake. Their initial answer was I could order the card from Amazon or Mint Mobile with free shipping. Now waiting to hear back from customer service to see how they are going to handle.”

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Posted 1 year ago

“Julia was very helpful!”

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Posted 1 year ago

“Great customer service”

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Posted 1 year ago

“Wonderful, easy-to-use, lots of parental controls, great customer service, constantly being up-dated with new features! Started with one kid and now adding another kid's phone 2 years later because we were so happy with the first one. Love the fact that apps are pre-screened by pinwheel so I know which apps to trust without having to do a ton of research.”

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Posted 1 year ago

“Rizza was awesome! Super patient, helpful and able to solve the issue in a timely manner.”

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Posted 1 year ago

“Great idea for a first phone, needed one to text dad while he's away at work..”

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Posted 1 year ago

“Love the caregiver portal and customer service”

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Posted 1 year ago

“So far we absolutely love the Pinwheel service. It is a great way to teach our son how to be safe when using electronics. I have also had great experiences with customer support each time I have had to reach out. Overall extremely satisfied!”

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Posted 1 year ago

“Great customer support!”

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Posted 1 year ago

“Chen provided a quick and helpful solution when we hit a snag with the texting app. Much appreciated!”

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Posted 1 year ago

“Melisa D. Was very helpful, professional and friendly. She got us up and running quickly.”

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Posted 1 year ago

“Julia was helpful and patient while I made the recommended changes to fix my issue.”

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Posted 1 year ago

“System can mess uo but tech always seems to be able to fix it”

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Posted 1 year ago

Pinwheel is rated 4.6 based on 589 reviews