Printerinks Reviews

Name: Printerinks
Address: Capital House, 25 Chapel Street, London, City of Westminster
Rating: 4.33

4.3 Rating 2,104 Reviews

82 %

of reviewers recommend Printerinks

4.3

Based on 2,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

contactus@printerinks.com

Location:

Capital House,
25 Chapel Street,
London
City of Westminster
NW1 5DH

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Printerinks 5 star review on 22nd April 2024

Malcolm Lewis

Printerinks 5 star review on 1st April 2024

Pauline Currien

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an Original Brother cartridge (black), which was delivered next day: EXCELLENT. HOWEVER, this was to replace a "Compatible" Brother cartridge which I had ordered previously from Printerinks, which DIDN'T WORK, despite being assured by printerinks that it would. The Original Brother cartridge works perfectly. I wait to see whether the colour "compatible" cartridges, also previously ordered from Printerinks, work in my printer.If they do not work,I hope I will receive a refund from Printerinks”

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Posted 1 week ago

“Delivewry time too long”

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Posted 1 month ago

“You advertise large discounts which is misleading because they only apply certain products.”

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Posted 1 month ago

“I am still waiting your response to my email”

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Posted 2 months ago

Dear John, Thank you for reaching out to us. We're pleased to see that our team member has been in contact with you and successfully resolved your concern. Should you need any further assistance, please feel free to contact us at any time. We truly appreciate your patience and value your feedback. Best regards, Team Printerinks

Posted 2 months ago

“I need assistance to instal the printer ink, so I'll get back when that's done. Dr M Relich”

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Posted 2 months ago

“Unfortunately DPD misdelivered my package of ink on 24june.I located the house involved who now deny they have my delivery.This means I paid £57 on 20 june and as at 8july I have no supply.I have had to drive out to Currys to buy ink in order to do my work.I still have no solution given by printerinks or re supply or refund.Is it worth my continuing my business with this firm??”

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Posted 2 months ago

Hi Stephen, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the delivery driver's mistake. We have processed a full refund for your order, and we always ensure to refund or replace orders, even when the error is on DPD's part. Please check your email inbox for the confirmation of the refund. We appreciate your understanding and hope to serve you better in the future. Kindest regards, Team Printerinks

Posted 2 months ago

“Previous orders were fast and efficient, but this time immediately I received confirmation there was a problem, using your system I requested a change which did not happen, I then requested a phone call, which did not happen, and next day , took 5 days”

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Posted 2 months ago

Good morning, Thank you for your feedback. We sincerely apologize for the inconvenience caused. I can see that our agent has been in communication with you, and everything has now been resolved. Best regards, Team Printerinks

Posted 2 months ago

“On line element was fine delivery is extremely slow still have not received ink ordered last Wednesday”

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Posted 2 months ago

“Nothing wrong with the product but we do have a complaint about Evri and delivery. The package was not delivered to us but to the farm next door where it was placed on a table on top of a whole lot of machine parts. The driver had not heeded the sign to our house and it took us some time to contact the owner of the farm to retrieve the item. Zero points for Evri.”

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Posted 2 months ago

“Very quickly dispatched and good packaging. Unfortunately no envelope to post off used cartridges to enable used cartrdges to be recycled as per invoice this has happened on previous orders hence 3 stars.”

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Posted 2 months ago

“It's re cycled cartridges sometimes the print quality is great sometimes not so good. Seems to have to do a nozzle clean way more often then if you buy genuine new cartridges.”

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Posted 3 months ago

“Inks supplied promptly after order, but firm contracted to deliver them (Evri) left them at the wrong address. Luckily a kind neighbour brought them to me.”

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Posted 3 months ago

“The 3 black cartridges turned up as ordered. However, I asked for 3x cartridge recycling envelopes, none turned up.”

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Posted 3 months ago

“Beware - they use Evri to deliver. Three packages in last week all taken to wrong address and Evri don't care a single bit. Poor review to Printerinks for using Evri. If they use someone else, I'd be delighted - the products are good.”

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Posted 3 months ago

Dear Customer, Thank you for your feedback. We genuinely appreciate your insights and understand your frustration regarding the delivery issues you've experienced with Evri. While we do utilize a variety of delivery services, including DPD, Parcel Force, and Royal Mail, we acknowledge that most issues tend to arise with Evri. In situations like yours, we take full responsibility and are committed to resolving any delivery problems by re-dispatching orders using a different service whenever possible. We are glad to hear that you are satisfied with our products, and we are continuously working to improve our delivery processes to ensure a better experience for our customers. Your feedback is invaluable in helping us achieve that goal. Thank you for your understanding, and we hope to serve you better in the future. Kindest regards, Printerinks Support Team

Posted 3 months ago

“Hi We need a VAT invoice for our order which was not provided when ordered. Requetsed for one via our account facility with you but sofar no amswer. DISAPPONTING”

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Posted 3 months ago

Dear Ehsan, Thank you for your review, and we truly apologize for the delay in providing your VAT invoice. Unfortunately, our admin site is currently down due to a proxy change, and we are actively waiting for it to become operational again. We regret not updating you sooner about this situation. Please rest assured that we will share the invoice with you as soon as our system is back up and running. Thank you for your understanding and patience during this time. Kind regards, Printerinks Team

Posted 3 months ago

“Delivered very efficiently - but haven't used them yet. Going to be interested to see how long they last; impressed so far.”

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Posted 3 months ago

“All working fine, thanks. BUT big criticism of the delivery. I didn't get a notification of the delivery and it was left on the doorstep in full view of the street. Given the value of the package, I thought this poor. You need to get a better courrier.”

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Posted 3 months ago

Dear Richard, Thank you for your feedback! We're glad to hear that everything is working fine. However, we sincerely apologize for the delivery experience you had. Your concerns about the lack of notification and the package being left in a visible location are valid, and we take them seriously. We will certainly look into this matter and work on improving our courier services. Thank you for bringing this to our attention, and we appreciate your understanding. Kind regards, Team Printerinks

Posted 3 months ago

“not received my order yet.”

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Posted 4 months ago

“The ink is good. However I find the advertising poor. It promotes offers '3 for 2', but when explore further is only for limited range. On site can only use one discount code at time, even if have £5 off voucher. Shocking that do not have phone number to get assistance. Found email service very poor. Does customer service Albert Knight actually exist? He behaves like a robot, firing out identical messages to different queries. Very poor service”

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Posted 4 months ago

“Quick and easy to order. More expensive than competitors.”

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Posted 4 months ago

Printerinks is rated 4.3 based on 2,104 reviews