Printerinks Reviews

Name: Printerinks
Address: Capital House, 25 Chapel Street, London, City of Westminster
Rating: 4.33

4.3 Rating 2,104 Reviews

82 %

of reviewers recommend Printerinks

4.3

Based on 2,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

contactus@printerinks.com

Location:

Capital House,
25 Chapel Street,
London
City of Westminster
NW1 5DH

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Printerinks 5 star review on 22nd April 2024

Malcolm Lewis

Printerinks 5 star review on 1st April 2024

Pauline Currien

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately your on line system ignored my input saying that my billing address and delivery address were different. You therefore delivered to my address in Hertfordshire rather than the address in Devon where I am requiring printer inks! So not helpful al all. Messages sent and received did not improve any thing as I am not able to return the parcel and I don't trust that the same mistake wouldn't happen again. Kay”

Helpful Report

Posted 4 weeks ago

“Speed of delivery was excellent but the quality of the packing was very poor. The box was far too big for the contents, which were bounced around and damaged in transit. There was no packing to avoid movement, the covering of the ream of paper was torn and open and 2 of the ink cartridge boxes were crushed. Luckily none of the contents were damaged enough to be unusable”

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Posted 1 month ago

“Delivery is very slow, I asked for speedy delivery and 2 days later it still was not dispatched”

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Posted 1 month ago

“After years of good service the last 2 orders have been poor. Delivery of goods has been shoddy with no direct contact between the delivery team on a time/date and no note that an attempt to deliver had been made to my address”

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Posted 1 month ago

“priter would not except cartridges no matter what i did in the end threw them away and ordered from hp ink.”

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Posted 1 month ago

“Took 15 days to deliver, and only then after many e mails. There is no telephone contact for customer services.”

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Posted 2 months ago

“on the last 2 ocassions that I ordered some ink from Printerinks I have had problems, the first time the package was put through the house next door which is empty and more recently I was sent the wrong package”

Helpful Report

Posted 3 months ago

Dear Lorraine, Thank you for your feedback, and we sincerely apologize for the issues you've encountered with your recent orders. We understand how frustrating this can be. The first incident was indeed a delivery error on the part of the delivery company, and we submitted a complaint to ensure it doesn't happen again. Unfortunately, this time there was a pickup error, but we quickly arranged for the correct order to be delivered to you and the incorrect package to be collected. We sincerely apologize for the inconvenience and want to assure you that it won't happen again. Your satisfaction is very important to us, and we appreciate your understanding as we work to resolve these issues. If you have any further concerns, please don't hesitate to reach out. Best regards, Printerinks Support Team

Posted 3 months ago

“Ordered a print cartridge on Monday and paid for next day delivery, the cartridge arrived Friday lunchtime. The staff were apologetic and friendly but a 4 day wait on a "next day" delivery isn't ok. Perhaps it was an Evri problem.....”

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Posted 4 months ago

“Ordered on your 2 delivery statement It took 6 days to arrive Poor”

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Posted 4 months ago

“I purchased 2 cartridges of remanufactured canon ink and so little ink was refilled i now have to purchase the ink all over again which was very poor value for money. Have requested another set to ompensate and raised a complaint”

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Posted 4 months ago

“Generally I have had good service from Printerinks - The service is good and usually inks are delivered promptly. However this time my experience has been different, I purchased 6 genuine Canon inks for my new printer, paid for all 6 but only received 5. Despite querying it immediately 4 days later I have heard nothing. A website shoulds not have items for sale that are not actually in stock.”

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Posted 5 months ago

“I was very upset that I paid for express delivery and it still took 6 days to get here.”

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Posted 5 months ago

“Received 2, H305 cartridges 1 black, 1 coloured, both re manufactured . Coloured cartridge accepted by HP DeskJet 2820e. Black cartridge not accepted. You sent me another Black ' high quality' re manufactured cartridge, this was not accepted either. I then purchased a genuine HP cartridge from you , this worked OK , so not a printer issue. Hope this is helpful. NB You did try , I ran out of patience. Regards David Lloyd”

Helpful Report

Posted 5 months ago

“I ordered 2 Canon cartridges but only one was delivered. I contacted the customer service team and got a quick response saying that my request has been escalated to the procurement team. That was on thee 1st April. I contacted the customer service teaam again on 4th April as I had heard nothing It is now 6th April and I have still heard nothing. Poor response. I am astill waiting for my missing cartridge”

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Posted 5 months ago

“I have suffered from a problem of delivery of my order for replacedmenr ink and am still waing for a delivery”

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Posted 5 months ago

“Sent the wrong item and still waiting for a refund or exchange for correct item. Not happy at all, won't be using again or recommending to anyone.”

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Posted 5 months ago

“I have placed my order after reading the positive feedback and the promises of delivery within two to three days and sometimes it may takes five days. Unfortunately its now over ten days passed and I still haven't got my order?. What I find absating that you want a feedback regarding your service!”

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Posted 7 months ago

“Usually good service but it has been a week and still not delivered”

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Posted 7 months ago

“Got authentic inks quickly . Still waiting for the compatible inks per Evri !!”

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Posted 7 months ago

“If you have to cancel an order expect a long wait for any refund payment. I paid by PayPal but had to cancel the order the same day due to my printer not accepting supposed compatible cartridges. It took over a month for Printerinks to return the money to my PayPal account.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the delay in your refund and understand how frustrating it can be, especially when you’re eager to get things sorted out. We strive to provide a seamless shopping experience, and it’s clear we fell short in this instance. Your feedback is crucial, and we’re actively working to enhance our refund process to ensure it’s faster and more efficient for our valued customers like you. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team. We’re here to help and want to make this right for you! Thank you for your understanding and patience. We hope to serve you better in the future!

Posted 7 months ago

Printerinks is rated 4.3 based on 2,104 reviews