Printerinks Reviews

Name: Printerinks
Address: Capital House, 25 Chapel Street, London, City of Westminster
Rating: 4.33

4.3 Rating 2,104 Reviews

82 %

of reviewers recommend Printerinks

4.3

Based on 2,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

contactus@printerinks.com

Location:

Capital House,
25 Chapel Street,
London
City of Westminster
NW1 5DH

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Printerinks 5 star review on 22nd April 2024

Malcolm Lewis

Printerinks 5 star review on 1st April 2024

Pauline Currien

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time I've had a arcel lost from Printerinks - should have been delivered Friday and is lost in the Evri system, so I can't even do anything about it for a week. Really not happy and will be the last time I order from you.”

Helpful Report

Posted 2 days ago

“Why promise and charge a premium for next day delivery when you are fairly certain that the Royal Mail cannot deliver the service. Why does it take 7-10 days to refund the money charged but it takes only a nano-second to atke the initial payment? Shoddy service.”

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Posted 3 days ago

“On 8th September 2025 . Order N0 22399890 I ordered a Canon PGI-580PGBK Pigment Black Original Standard Capacity Ink Cartridge. I paid by Credit Card. Total Cost £22.04. I HAVE NOT RECEIVED THIS ITEM. Graham Morgan,5,The Orchard, Fairford. GL74BL”

Helpful Report

Posted 6 days ago

Dear Graham, Thank you for your feedback. We sincerely apologize for the inconvenience caused. The issue appears to have been with the delivery company. To resolve this, we will re-dispatch your order today for next-day delivery. If you have any further questions, please feel free to reach out. Best regards, Team Printerinks

Posted 3 days ago

“I placed an order with Printerinks 16 days ago. My bank account was debited immediately. To date, in spite of emails telling me my order has been dispatched, I have received nothing. The customer help page does not work - the chat function does nothing and I got no response to the message board. I have had no satisfactory response to my email inquiries. I have now been forced to buy the ink from elsewhere. Printerinks still have my money.”

Helpful Report

Posted 1 week ago

“your inks were not accepted by/compatible with my HP2700 deskjet and so my recent purchase was a waste of money.”

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Posted 2 weeks ago

“The ink burst as i took the tape off the 1st one and My printer ix4000 would not recognize the second one ,I have not chanced the others yet,but i have orderd original ink from cartridge world”

Helpful Report

Posted 3 weeks ago

“I will noy use Printer Inks again orf recommend it to others. I ordered 2 cartridges on 6 August and the PrinterInks site stated delivery would be in 2-3 days. They did not arrive until today, 1st September. That is not good customer service”

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Posted 3 weeks ago

“My Epson Stylus D120 refuses to accept these cartridges please advise.”

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Posted 1 month ago

“Placed an order and it didn’t arrive and no telephone number to call but my money has been taken.”

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Posted 1 month ago

“I ordered a toner cartridge from PI and it arrived on time etc. I installed it into my printer and worked fine for a few prints until the cartridge broke and deposited toner everywhere inside. I contacted PI and they said they would pay for a new imaging drum and resend a toner. Received the toner but not the cost of replacing the drum despite their assurances and promises. Now they are not responding to emails I send and I am left with an unusable printer.”

Helpful Report

Posted 1 month ago

“Not received my correct order that was placed on 17th July. I am still waiting for a yellow cartridge.”

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Posted 1 month ago

“dear sirs, thank you for your comunication i have yet to receive the ink that i ordered and paid for stanley corby 55 riverside close london e5 9sr”

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Posted 1 month ago

“I still have not received my parcel. Your team has shared the wrong address to EVRI which has not attempted to deliver the parcel once but reported it as non-delivered. Still waiting for the redelivery time!”

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Posted 1 month ago

“Useless, Useless, Useless Took weekls to deliver”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for taking the time to share your feedback. We sincerely apologize for the delay in delivery and understand how frustrating this can be. Unfortunately, we experienced unexpected supply chain disruptions that impacted our delivery times in the case of your order. We strive to provide timely service, and it’s disappointing to hear that we fell short in your case. Your experience is important to us, and we are actively working to improve our delivery processes. If you have any further concerns or if there’s anything we can do to assist you, please feel free to reach out directly. Thank you for your understanding. Kindest regards, Team Printerinks

Posted 2 months ago

“Ordered canon real inks - very expensive really and not much discount- 5%. Order not sent as per the 48 hour free delivery- no correspondence about why? Had to chase using the annoying on line ‘bot’ nothing back for 3 days. Chased again and was told order stuck in Vietnam. Why not told earlier!! Tried to cancel order but it was finally despatched and I received next day. Only got offered £5 discount on next order for all the hassle and my work was affected. Will be looking elsewhere next order”

Helpful Report

Posted 2 months ago

Dear Martin, Thank you for sharing your feedback. We understand your frustration and sincerely apologize for any inconvenience caused. We did update you promptly regarding the delay, and it was confirmed in our initial correspondence that we would expedite the delivery. We strive to communicate effectively, but we acknowledge that delays can be disappointing, especially when timing affects your work. The store credit was offered based on your order’s value, which was for a single cartridge. We are continually working to improve our processes to meet the high expectations of customers like you. Your feedback is valuable and helps us enhance our service. Kindest regards, Team Printerinks

Posted 2 months ago

“Absolutely been let downwith my last order-never received still waiting since May dispite serveral emails to Alan Knight and printer inks. I await my money back!! Will not use again!!!! Used to be so good!!”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for your feedback. We truly apologize for the inconvenience caused. I can confirm that your refund has been processed, and you should have received an update regarding this. Please rest assured that our agent was actively working to resolve the issue, but due to its complexity, he fell short in providing timely updates. Moving forward, we will ensure that our agents keep customers informed throughout the resolution process. Kindest regards, Team Printerinks

Posted 2 months ago

“I haven't received my completed order. Why not? You have taken payment.”

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Posted 2 months ago

“Order Number: 22394338 - PL-PI24340412 Unable to leave review ordered Tuesday 2-3 days delivery mentioned delivered to local post office who have still not confirmed ready for collection”

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Posted 2 months ago

“if the ink arrived it qwould at least allow me to consider a review.The delivery outfit, enri, or something looking like that have still not delivered the ink”

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Posted 2 months ago

“I am a returning customer. Usually my orders are fine, but this time instead of sending me a extra large capacity Epsom T1031 cartridge (25.4ml) PrinterInks sent me the much smaller T1291 cartrdge (13ml). When I reached out to customer services they claimed the smaller cartrdige"contained more ink". Not happy withthe explnation, I requested a refund, but they simply sent another email stating the right cartridge had been sent. I won't be using them again!”

Helpful Report

Posted 3 months ago

Dear John, Thank you for your feedback. We sincerely apologize for the mix-up with your order and the confusion regarding the cartridge sizes. We arranged for the correct T1031 cartridge to be sent to you, and it has been delivered today. You may keep the smaller cartridge as well; no return is necessary. We appreciate your patience as we resolve this issue. Your satisfaction is important to us, and we hope to regain your trust in the future. Kindest regards, Team Printerinks

Posted 2 months ago

Printerinks is rated 4.3 based on 2,104 reviews