Printerinks Reviews

Name: Printerinks
Address: Capital House, 25 Chapel Street, London, City of Westminster
Rating: 4.33

4.3 Rating 2,104 Reviews

82 %

of reviewers recommend Printerinks

4.3

Based on 2,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

contactus@printerinks.com

Location:

Capital House,
25 Chapel Street,
London
City of Westminster
NW1 5DH

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Printerinks 5 star review on 22nd April 2024

Malcolm Lewis

Printerinks 5 star review on 1st April 2024

Pauline Currien

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered this item on the 7th of this month which still hasn't arrived. It is now the 13th and l am now hoping for a credit to be issued by you ASAP.”

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Posted 6 months ago

“Where is my order????”

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Posted 6 months ago

“Wrong order was delivered and there is no customer phone number to call to sort out. I had to email, had one generic reply and nothing has been done to sort it out. Very dissapointing!”

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Posted 6 months ago

“I don't give reviews to any company that sends me emails from a no-reply address. If you write to me, I expect to be able to reply.”

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Posted 6 months ago

“Hi there I think Printerinks provide a very good service, ordering is easy, website is fairly easy to navigate, and inks ordered by me in the past excellent, and quick delivery so will continue to use this company in future However this time the inks ordered me are proving to be a bit baffling, as I can't figure out how to fit them in my printer, the instructions are on a tiny peice of paper and wording is microscopic and II have to use a magnify glass to read them and picture and description quite mysterfying so wondering what to do and who to ask for help”

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Posted 7 months ago

Thank you for taking the time to share your feedback. I’m glad to hear that you’ve had a positive experience with our service in the past, but I’m truly sorry to learn that you’re having trouble fitting the inks into your printer this time. We understand how frustrating it can be when instructions are difficult to read, and we appreciate your input on this. Your experience is important to us, and we want to ensure you can use our products without any hassle. Please reach out to our customer support team directly at contactus@printerinks.com, and we’ll be more than happy to assist you with the installation process. We can provide clearer instructions or even walk you through the steps over the phone or via email. Thank you for your continued support, and we look forward to resolving this for you!

Posted 7 months ago

“I ordered cartridges on 5 feb for next day delivery and paid an additional £2.99 specifically for that day knowing I was away subsequently and could not receive them. Not being in the next day of course delivery was not received and it took 8 days to finally sort and I received them today 13 Feb having to buy alternatives in the meantime”

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Posted 7 months ago

“First time ordering, no despatch confirmation, chased parcel turned up 2 missing items, no notification , when challenged despite listing missing items, still not heard regarding resolve for missing items. Full charge taken”

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Posted 7 months ago

“I have not receieved the the products”

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Posted 7 months ago

“You value my feedback I am afraid it is not very good I ordered a set of printer inks in December I received the order without the black ink to be informed I wouldn't receive it until end of January doesn't say much for your stock controller. I have used you before and didn't have a problem what happened this time?? Regards A. Sinclair”

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Posted 7 months ago

Thank you for sharing your feedback, Mr. Sinclair. We sincerely apologize for the inconvenience caused by the delay in receiving your black ink cartridge. We understand how frustrating it must have been to wait so long, especially when you’ve had positive experiences with us in the past. The delay was due to an unexpected stock issue, which we are actively addressing to ensure it doesn’t happen again. Your point about stock management is well taken, and we’re working to improve our processes to maintain the reliability you’ve come to expect from us. We truly value your loyalty as a returning customer and are glad to hear you’ll be placing another order this week. Rest assured, we’ll do everything possible to make your next experience seamless and hassle-free. If there’s anything we can do to assist you further, please don’t hesitate to reach out. Thank you for giving us another chance!

Posted 7 months ago

“The "compatible" cartridges were not compatible with my HP printer. Having contacted printerinks they agreed that I could return the cartridges and would get a refund. They say it is the resposibility of the seller, not them, to arrange the refund. Despite reminders, I have heard nothing back from printerinks who were supposed to be acquiring a return label to send them back and achieve my refund. Pretty appalling service.”

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Posted 7 months ago

“I am not sure if you sent the right cartridges. The ones you sent do not have a clip on the top to hold them in place. They just seem to have small knibs. To date I have not needed to replace any existing cartridges so will wait until I need to. Not prpared to make a rating until my need to replace them.”

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Posted 7 months ago

“I haven't received the printer inks yet so can't comment on the quaility but so far, I have had the following: - ordered on 31st Dec (so undertand the timing is affected by NYD) and paid for 48 hours delivery - recieved an email to track but was given a tracking number but not told where (which company) to track it with so I had to search myself - on 6th Jan Royal Mail tracking showed they hadnt' received it yet - 7th Jan I recieved an email to review the service (still hadn't received parcel) - 8th Jan - tracking link on Royal Mail wasn't working for me - 8th Jan - spoke to Customer Services for PrinterInks (gentleman was very professional and polite) - they had to use the Royal Mail tracking to inform me it would be delivered on 9th Jan - this is 6 business days after my order was place - Customer Services have agreed to refund the £0.99 for the 48 hour delivery option but it's more disappointing that it has taken so long and I have had to spend a lot of my time trying to track it and things not working. Unfortunatley, not a good experience for us.”

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Posted 8 months ago

“Purchased on Christmas Day, did not get dispatch email until after I emailed and queried on 2nd Jan. Paid for 24 hour Tracked delivery. Was sent using 48 Hour. Still have not recieved a refund for the incorrect shipping and not recieved a reply to my follow up email. Unprofessional response. Won't be using again.”

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Posted 8 months ago

“The inks I ordered are incompatible with my printer. The packs I ordered are a complete waste of money and in future I will stick with the proper brand even if it costs more.”

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Posted 9 months ago

“I ordered 2 ink cartridges as they seemed a better buy than my usual supplier, god communication told me my order accepted and desptached, but after 4 days they have not arrived, the Evri tracker said 'out for delivery on day 3, then delayed, will be delivered next day, no they weren't, the Evri tracker not updated, so now I won't get them until 2025 as we hav efinished for Christmas,may not be Printer Inks fault but they choose to use Evri, this was my first order and will probably be my last, will need a refund if they don't arrive”

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Posted 9 months ago

“I ordered a genuine Epson black printer ink from you and it has still not been delivered The Strawberry ink. Where is it. Why hasn't it been delivered I paid for it online, and have not received it.”

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Posted 9 months ago

“Haven't had a delivery yet...how do I TRACK my order?”

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Posted 9 months ago

“the printer does not recognize ink, the error that appears says that they are damaged or cloned, on the website it is specified that they are compatible with my 9025e printer”

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Posted 9 months ago

“Nothing really wrong with the prodicts or the service from Printerinks themselves. However they use EVRI which is nothing but an absolute joke. Worst courier company in the UK by a country mile. Sorry Printerinks, I won't be using you again whilst you're associated with EVRI.”

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Posted 9 months ago

“The cartridges you supply did not work not original Epson”

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Posted 9 months ago

Printerinks is rated 4.3 based on 2,104 reviews