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Printerinks Reviews

4.3 Rating 637 Reviews

83 %

of reviewers recommend Printerinks

Company Reviews

Product Reviews

4.3

Based on 637 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

020 8181 4010

Email:

contactus@printerinks.com

Location:

Capital House,
25 Chapel Street,
London
City of Westminster
NW1 5DH

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Printerinks 5 star review on 22nd April 2024

Printerinks 5 star review on 1st April 2024

Pauline Currien

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I, like quite a few others have been promised quick delivery and not got it. I made a review, and an update to the review, but neither are appearing here. Makes me think you are removing some bad reviews to distort your overall statistics, not good at all”

Posted 2 months ago

“TP138140107GB THE TWO INKS I PURCHASED WERE NOT DELIVERED ON THE DATE PROMISED ALTHOUGH I RECEIVED A NOTICE THAT THEY WERE DELIVERED ON 20TH. TWO PHONE CALLS AND DELIVERY PROMISED ON 21ST. TODAY IS 25TH I STILL HAVE NOT RECEIVED THE INKS. Nouritza MATOSSIAN”

Posted 2 months ago

“Very dissatisfied, placed order went to print receipt printed broke. Rang immediately and cancelled order. Unwantd order arrived”

Posted 2 months ago

“Not a happy bunny at Pleased with delivery not pleased with cartridges £160.75 is lot of money to lose.Had product from you before no problem .This time printer says chip not recognized ,exactly the cartridge as before”

Posted 2 months ago

“Arrived the next day. Packaged well.”

Posted 2 months ago

“Because you use the post office delivery I still don’t have my inks and maybe will not untill some day next week”

Posted 2 months ago

“i orered and paid for next day delivery, but i didnt get it. instead you gave me the normal service, and this took three days. this service is poor and unacceptable. i doubt i will ever use you servive again. you see i went to my local ??? and got a black cartridge for twenty quid.”

Posted 2 months ago

“Since placing an order over a week ago, I have not been able to get any information about the status of my order, the customer support service is clearly some form of chat bot, the telephone number results in reaching a call centre who seem unable to provide any information. None existent customer service. It now seems likely action will be necessary to obtain a full refund. I advise extreme caution in any dealings with this company”

Posted 2 months ago

“I quickly needed the inks. It was ordered before printinks same day dispatch time. I paid extra for a speedy delivery but contrary to their claims, it was sent out the next day. One day extra that I coulds not send out my work. Never used the site before but will never use it again. You must keep your promises.”

Posted 2 months ago

“Placed an order for 4 cartridges, paid extra for next day delivery and only two cartridges arrived, still waiting 6 days later for the balance of my order! When the order was placed there was no advice that part would be delayed and when the two cartridges were delivered there was no apology that the obligation had only partly been met or an explanation as to why! I had to call customer services and speak to a very nice lady in an Indian call centre who apologised, logged my report and gave me an issue number! This was 4 days ago and since then I have not heard anything more! As a consequence I have had to pay to have the material printed externally! Appalling customer service!”

Posted 2 months ago

“Weird to get a request to post a review when you haven'tr even sent me the cartridge yet! I've also”

Posted 2 months ago

Hi, Thank you for your review. We are sorry to hear that you cannot locate your order. According to the couriers tracking the order was delivered the day after you made the order. We have sent you an email reply with the proof of delivery and offer of further assistance if you need it. Kind Regards John

Posted 2 months ago

“Poor service. Paid for items I have not recieved and is still in dispute.”

Posted 2 months ago

Hi Peter, Thank you for your review. Our sincere apologies that you have not received your full order. Our team are working on resolving this for you and getting the remaining part of the order delivered for you. This will be in the next few days. You will receive an email shortly with the tracking and dispatch details. We always look to have orders delivered in full and we are looking into the reason on this occasion why this did not happen in order to make sure that it does not haappen again. Kind Regards John

Posted 2 months ago

“Paid for next day delivery / rush shipping, it was a day later. More than 50% of the cartridges missing from order over two deliveries. Support don't understand what the problem is. Support have then continued to ignore us. Now moved to a different supplier.”

Posted 2 months ago

“Didn’t receive the ordered cartridges- still waiting for a reply from customer services”

Posted 2 months ago

Hi Victoria, Thank you for your review. We are sorry to hear that you have not received your order and apologise. Although the order was dispatched on the day you made it there were two delivery attempts to the address you provided according to the couriers tracking page and now the order is being returned to us. Unfortunately I could not locate any emails from you and therefore I have sent you an email requesting confirmation of the address you provided on the order. Once I receive this I will request that the order is resent for you. Kind Regards John

Posted 2 months ago

“Paid for express handling and shipping, turned up a day late and no response to emails i sent to address this!”

Posted 2 months ago

Hi Matthew, Thank you for your review. Our apologies that you did not receive your order on time. Although this was dispatched by us on the day you made the order and going by the tracking the there was an an attempt made by the courier to deliver on the next day. I can confirm that we have been responding to your colleague each time on the same day we received her enquiry and we have requested that a refund for the delivery be made to you. Kind Regards John

Posted 2 months ago

“Order number 22333435. I am still waiting for the completion of my order but I cannot get a proper answer from your staff. I have tried to speak to a manager but this I have been told is not possible. Seldom have I contacted a company who gives such a poor service. I am still awaiting an answer from your sales staff. I placed an order for these inks with another company and received it in 24 hrs which reflects badly on your organisation.”

Posted 2 months ago

Hi Barry, Thank you for your review. Our sincere apologies that one of your cartridges was not delivered. We do everything to make sure orders are delivered in full but unfortunately on this occasion there was a delay in the colour cartridge being sent due to a delay in us receiving it from our supplier. Please be assured that our team were working to rectify this and were chasing this with our supplier. We are pleased that this has now been delivered and will look into ways where an issue like this can be avoided in the future so our customers orders are with them in full on time. Kind Regards John

Posted 2 months ago

“1 HAVE TRIED TO GET IT TO WORK BUT IT KEEPS SAYING THAT IT IS OUT OF PRINTER INK”

Posted 2 months ago

Hi Percival, We are ever so sorry to hear that you are having an issue with your cartridge and apologise for this. It is very rare for toner cartridges to have an issue and usually this can be fixed by some simple trouble shooting which we will be happy to assist you with. We have sent an email to you requesting some further information, so we can isolate the issue and provide you with the easy to do trouble shooting to resolve this for you and our team will be happy to assist you with this. You also benefit from our years warranty on the toner cartridge, so if in the unlikelihood the issue cannot be fixed we will be happy to send you a replacement. Kind Regards John

Posted 2 months ago

“AVOID AT ALL COSTS!!! THIS COMPANY SELLS INCOMPATIBLE TONER CARTRIDGES BASED ON THEIR WEBSITE SUGGESTIONS THEN TRY TO AVOID REFUNDING YOU BY EMAILING CONSTANTLY FOR PICS/INFO ETC ETC. DO NOT USE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Posted 7 months ago

“Despite contacting several times by phone, live chats, emails, promise was made by your agent Karim to replace a faulty cartridge since 16th August and you are ignoring my phone calls, live chats and emails sent to you. This is so disappointing and what kind of customer service you are providing. I will wait for a couple more days to receive the cartridge and if I did not receive it by Monday. I will contact my credit card company, Financial Ombudsman Services and The Resolver to help us sort this problem. These cartridges are expensive, we are retired people and cannot afford to lose our money. I have kept a copy of our chats and email confirmation from Karim promising to replace the cartridge which I can send to these companies. I would appreciate your help. Thanks Gulshan Munshi Reply”

Posted 8 months ago

“I won't be ordering from them again! Ordered inks from the website which said they were in stock. I received half the order with a dispatch note saying the remainder would follow, but it didn't. I chased printerinks and they said they come from a 3rd party!! and they would look into it. I had to chase several times and was always promised someone would get back to me, they never ever did. I requested a refund but got no response so I have just chased again, and now told I have to wait for the money until they confirm with the 3rd party that the order is canceled. Blown away by how awful this company has dealt with this.”

Posted 1 year ago

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Printerinks is rated 4.3 based on 637 reviews