Printerinks Reviews

Name: Printerinks
Address: Capital House, 25 Chapel Street, London, City of Westminster
Rating: 4.33

4.3 Rating 2,104 Reviews

82 %

of reviewers recommend Printerinks

4.3

Based on 2,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

contactus@printerinks.com

Location:

Capital House,
25 Chapel Street,
London
City of Westminster
NW1 5DH

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Printerinks 5 star review on 22nd April 2024

Malcolm Lewis

Printerinks 5 star review on 1st April 2024

Pauline Currien

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Compatible Cartridge didn’t work in my canon printer”

Helpful Report

Posted 9 months ago

“Not yet received - poor service. I phoned last week and was told it was out of stock but would be with me by the w/e”

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Posted 9 months ago

“Getting my ink under way, perfect. What I was not aware of was the EVRi. On two occasions I was let down. The first time, message my inks were out for delivery, Saturday, no delivery, people in the house all day. Sorry from EVRi, hope to get it delivered Monday. Usual message on Monday, parcel out for delivery, usual result, not delivered. At the same time I made my order to you, l ordered ink from hp. No false promises as to when it was going to be delivered, it arrived today at 12, Royal Mail. I look forward to using your inks. I am aware it is not your fault. Kindest, Mike”

Helpful Report

Posted 9 months ago

“I ordered some ink on 22 November . Your acceptence of my order included the information that delivery would be between 2-3 days. I have only just received the goods this morning 02 December. This represents 10 DAYS. I suggest in future you do not use EVRI. The inks are fine DELIVERY UNACCEPTABLE”

Helpful Report

Posted 9 months ago

“Very annoyed to have ordered ink at 30% off prior to Black Friday and then receive emails offering 50% off. This is very poor customer service in my opinion.”

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Posted 9 months ago

“My Canon MP270 will not accept the ink. I have tried all that was mentioned in the help leaflet supplied with this ink. Very disappointed.”

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Posted 9 months ago

“SECOND HAND products taking a week to deliver and order booked for 2-3 days delivery. I thought I was buying a new HP cartridge. I received a remanufactured (it said on the box) replacement series ink cartridge. I went back on their website and these products are mixed in with HP actual products and individual remanufactured items are displayed as HP305XL with the word compatible that I did not spot, that I ordered with the cartridge having a similar sticker to a new HP product on the website. What arrived after a week (not 2-3 days) was a cartridge in a box with no HP Brand name. The box was labelled INK CARTRIDGE with the word remanufactured in small print above and an item name HIR305XLC, NOT HP305XL the genuine product I thought I had purchased. A junk product in a recycled ink cartridge with none HP ink no doubt. I had been tricked. EVRI, that wonderful delivery firm, messaged me Monday (order made Friday) we have your item for delivery, then after me choosing deliver to a local Post Office Wednesday (I would not be at home Thursday and Friday) I collected it Saturday morning one week and a day after ordering. The P.O. advised it arrived Thursday after 16.00 hrs. Avoid this firm.”

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Posted 10 months ago

“Still haven’t received my order”

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Posted 10 months ago

“Very disappointing. You failed to respond to my complaint about a delayed discount offer that appeared AFTER I had place my order (22366008)”

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Posted 10 months ago

“I ordered two ink cartridges on 22nd October. To date (30th October) they still have not arrived”

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Posted 10 months ago

“I have not received the parcel. I was notified that there was a delay. There has been no attempt to deliver. I have now had notification that the parcel is on its way back to you. I accept this is down to the courier Evri. But you choose to use Evri therefore you get the poor score.”

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Posted 10 months ago

“Ordered a set of cartridges on 16/10 - paying 4.99 extra for rapid delivery. They arrived a week later. Hard to give anything other than one star in the cicumstances. Nothing wrong with the (generic) cartridges - they fit my Brother printer and seem to work OK”

Helpful Report

Posted 10 months ago

“Ordered 4 canon cartridges. 2 came within 48 hours. 7 days later no sign of the other two. I have telephoned customer care department. They were no help. Gave me no indication as to when the remaining two would arrive. The most annoying thing is that when I ordered there was no mention that they were out of stock of certain items.”

Helpful Report

Posted 11 months ago

“I am not happy at the moment. I received a faulty cartridge which I accept can happen. You promised to send a replacement which you have not done. I have phoned and been promised a call back which never happened. I am still waiting for a cartridge so receiving an email asking me to review it is not helpful. I don't know where in the world your call centre is, but they are letting down your company. I have had good service from you for a long time so am very disappointed to be treated like this.”

Helpful Report

Posted 11 months ago

“Your website shows the original packaging for inks. I did not relise they were not the original. Also, Evri are not very efficient. I did not request next day delivery but was asked to pay for another delivery as I was not in the next day when they tried to deliver? They delivered at 21.30 the next day”

Helpful Report

Posted 11 months ago

Hi Jean I'm sorry that your experience did not live up to your expectations. However, the compatible cartridges you ordered are pictured without branding or packaging. We do also sell the original HP versions, which are shown with HP packaging, but these are rather more expensive and are not the items you ordered and paid for. If you would prefer to get the original HP cartridges, we can arrange for the compatibles to be returned, just let us know (contactus@printerinks.com or call 020 8181 4010). IMPORTANT: Evri did not request an additional payment - this is a well-known scam designed to take advantage of people expecting a package from them. It's usually a text message, and typically asks for delivery address confirmation as well, so the scammers also get a good chance of getting a billing address to go along with the card details. If you have made any payment for this, you should consider the card to be compromised and contact your card issuer immediately. I am arranging for this response to be emailed to you in case you do not see the information online. If there is anything else that we can assist with, please contact our customer service team, who will be happy to help. Regards John

Posted 11 months ago

“THE INKS HAD THE CORRECT NUMBER AS ORDERED BUT DID NOT FIT THE PRINTRER. THEY WERE WERE TOTALLY UNUSEABLE.”

Helpful Report

Posted 11 months ago

Hi Eric, Unfortunately, the PG-540XL/CL-541XL ink cartridges that you ordered are not the right cartridges for your TS5351 printer, which needs the PG-560XL/CL-561XL models. It is important to take care when ordering because many cartridges have similar numbers and shapes - we recommend ordering from the page specific to your printer, where you will find all of the suitable cartridges and nothing else. It appears that you haven't been in touch with our customer service team regarding this issue, so I will ask them to contact you to see what we can do to resolve it. Regards John

Posted 11 months ago

“I ordered a set of 6 refills Invoice number 22363840 - £59-53 paid by card. I have only received ONE refill GI-590C Where are the rest of the refills?”

Helpful Report

Posted 11 months ago

Hi William, I'm sorry that we weren't able to dispatch your order in one package. One of the items had a stock discrepancy at the main warehouse so we had to ship it from a different facility - it looks as though that arrived first. According to the tracking, the rest of the inks were delivered yesterday. Once again, please accept my apologies, and if you have any further queries please contact our customer service team (contactus@printerinks.com or 02081814010) who will be happy to help. Regards John

Posted 11 months ago

“have tried the inks in the hp3700 they dont work.regards a moody”

Helpful Report

Posted 11 months ago

Hi Anthony, it appears that you have ordered the wrong cartridges for your HP Deskjet 3700 printer. I see that you have been in touch with our customer service team, who have arranged a return for refund on these items, and a new order for the correct cartridges, so it looks as though the situation is well on its way to being resolved. If you need any more information or assistance, please continue to correspond with Albert who has been helping you since you reported the issue. Regards John

Posted 11 months ago

“Emails crashed my system twice. Will no longer use this supplier.”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear that you experienced this issue. We discovered recently that certain types of emails were causing an email client shutdown for about 10% of the people who were using an older version of the Outlook app. Current versions of the app were unaffected, as was the browser version and all other email clients, so due to the small number of people affected it took us a short while to obtain enough feedback to establish the cause. This has now been fixed, so all emails can be read in all versions of all email clients. Once again, please accept my apologies, and if there is anything else that I can do to help, please let me know. Regards John

Posted 11 months ago

“Beware ordering from Printerinks by phone - incorrect cartridges were sent to me (I made it v clear what type/size I needed) and although this was a mistake by Printerinks and not by me they will not let me have refund. A costly waste of my time and money.”

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Posted 11 months ago

Printerinks is rated 4.3 based on 2,104 reviews