Printerinks Reviews

Name: Printerinks
Address: Capital House, 25 Chapel Street, London, City of Westminster
Rating: 4.33

4.3 Rating 2,104 Reviews

82 %

of reviewers recommend Printerinks

4.3

Based on 2,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

contactus@printerinks.com

Location:

Capital House,
25 Chapel Street,
London
City of Westminster
NW1 5DH

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Printerinks 5 star review on 22nd April 2024

Malcolm Lewis

Printerinks 5 star review on 1st April 2024

Pauline Currien

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to contact you directly. Products unusable. Wrong order numbers and SKU number. No customer services. Will never use Printerinks again.”

Helpful Report

Posted 3 months ago

Dear Anthony, Thank you for your feedback. We’re sorry to hear about the difficulties you’ve encountered with your order and the challenges in reaching our customer service. We want to assure you that it is quite easy to contact us. Customers can reach out via our live chat feature on our website, where our team is ready to assist you. Additionally, our email address, contactus@printerinks.com, is readily available and can also be found easily through a quick Google search. We also provide contact information for our sales agents if you prefer to make a phone call. To address your specific concerns, we have identified that there are two customers with the name Anthony Hollis who have recently placed orders with us. We are reaching out to both of you to resolve any issues you may have. We take your concerns seriously and are committed to ensuring your satisfaction. Thank you for your understanding, and we hope to have the opportunity to assist you further. Kind regards, Printerinks Support Team

Posted 3 months ago

“I ordered from this company because you offered, and I paid for, next day delivery. This is a false advert from you. The product was sent to Evri the next day and delivered by them as next day delivery. In the meantime I obtained cartridges within the hour from Argos. I would NOT use this company again I would NOT recommend this company”

Helpful Report

Posted 3 months ago

Dear Paul, Thank you for taking the time to share your feedback. We appreciate all customer insights, as they help us improve our services. We understand that you expected next-day delivery, and we did indeed utilize Evri for your order. However, due to an unexpected stock shortage, our warehouse team was unable to dispatch your order on the same day. It was sent out early the next morning, in line with our commitment to fulfill orders as quickly as possible. While we strive to meet all delivery expectations, sometimes unforeseen circumstances arise. We regret that this situation led you to seek alternatives, and we sincerely apologize for any inconvenience caused. We have also initiated a refund for the rush delivery charges to address your concerns. We hope you can appreciate the complexities involved in logistics and understand that we are doing our best to serve our customers. Thank you for your understanding, and we hope to have the chance to provide you with a better experience in the future. Best regards, Printerinks Support Team

Posted 3 months ago

“I have not received cartridge paid for”

Helpful Report

Posted 3 months ago

Dear Denise Surey, Thank you for your feedback. We understand your concern regarding the cartridge you paid for. We have reached out to you and are pleased that your issue has been resolved. You have already been updated with the latest information regarding your order. We appreciate your patience and understanding. If you have any further questions, please feel free to reach out. Best regards, Printerinks Support Team

Posted 3 months ago

“Lack of communication. Ordered 2x black cartridges and 1 x colour. There was no ink in them!! Have tried to contact you, but you haven’t answered.”

Helpful Report

Posted 3 months ago

Dear James, Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with your order. Unfortunately, we have not received any of your emails, and it seems there may have been an issue with the contact address used. However, I want to assure you that one of our agents has already followed up with you regarding this matter. We are committed to resolving your issue quickly and will arrange for replacements to be sent out promptly. Your satisfaction is very important to us, and we appreciate your understanding as we work to make this right. Regards, Printerinks Support Team

Posted 3 months ago

“The ink cartridge does not work. When trying to return it, you are not answering my email, I still have the ink cartridge that needs to be returned Can you help”

Helpful Report

Posted 3 months ago

Dear Michael, Thank you for your review. We want to clarify that we never received an email from you prior to the one we received four days ago, which was on the same day you posted your review. We have reviewed the communication on your email ticket and can see that our team is responding promptly and is actively working to resolve your issue. We appreciate your patience as we address this matter. Please ensure you are using the correct email address for any future correspondence, and remember that you can also reach out to our live chat for immediate assistance. If you have any further questions or need additional help, please don't hesitate to reach out. Your satisfaction is important to us, and we are here to help. Best regards, Printerinks Support Team

Posted 3 months ago

“Order dated 21/5/25 has not yet arrived at 5.30 p m on 27/5/25”

Helpful Report

Posted 3 months ago

Dear Ian, Thank you for bringing this to our attention, and I sincerely apologize for the delay in receiving your order. We understand how important it is to have your items arrive on time and we are currently looking into your situation. Delivery times can sometimes be affected by unexpected circumstances, and we appreciate your patience during this time. Please rest assured that we are here to assist you and resolve this matter as quickly as possible. If you have any questions or need further assistance, please don’t hesitate to reach out to our support team. Warm regards, Team Printerinks

Posted 3 months ago

“My delivery has not arrived. When will I get my order?”

Helpful Report

Posted 4 months ago

“Incomplete delivery. Delivered half the order. Still waiting for the black ink cartridge... AND most annoyingly no contact telephone no. serviced by a human :(”

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Posted 4 months ago

“I am still waiting for my full order. I was delivered the colour component but the black cartridge was missing . AS I paid 'full whack' for genuine HP and I badly need to print out official documents asap PLEASE PLEASE send the black 305 as ordered immediately..Thanks.”

Helpful Report

Posted 4 months ago

“I am sorry to say that I have found the service provided to be totally inadequate I accept that I probably made the error when placing the order but since the initial reporting the issue I have been ignored The initial response, after reporting the error, was to request a photo of the wrong ink cartridges to confirm they had not been opened following which you would advise where to return them to and details regarding the refund (approx £60) Since providing the requested photo I have heard nothing”

Helpful Report

Posted 4 months ago

“I have NOT RECEIGVED my oprder placed sometimeago! Please check into this immediately and redespatch! ATBOND”

Helpful Report

Posted 4 months ago

“Confusing website, offers 3FOR2 but doesn't give it. Claims it's only on selected cartridges but doesn't say that! Apart from that gave the usual high quality product and services.”

Helpful Report

Posted 4 months ago

Dear Paul, Thank you for your feedback, and we sincerely apologize for the confusion regarding the 3 for 2 offer. We understand how frustrating this can be, and we appreciate you bringing it to our attention. The offer is indeed valid only for selected cartridges, which are clearly marked, but we apologize for any confusion caused. We have processed a refund for your order as a gesture of goodwill. We’re glad to hear that you were satisfied with the quality of our products and services, and we hope to serve you better in the future. If you have any further questions or concerns, please don’t hesitate to reach out.

Posted 4 months ago

“Ordered ink on the 17th April. Despite taking into consideration the Bank Holiday, over a week later I have still not received my order and according to my account it is still processing. Usually, Printerinks are more effiecient so I am disappointed and have requested a cancellation and refund.”

Helpful Report

Posted 4 months ago

“On 17th April I ordered a new Epson cartridge for Dropshipment NEXT DAY delivery. It is now 23rd April and it has not arrived. I needed it by today at the latest. So, I wrote to Printerinks on 21st and got the following reply: Thank you for your message, we have created a ticket (409300) which is being reviewed by our support staff. We will get back to you as soon as possible. I still have no cartridge and I've had no further reply from Printerinks. Exceptionally poor service, even if it does finally arrive.”

Helpful Report

Posted 5 months ago

Dear Jeffrey, Thank you for your feedback, and I sincerely apologize for the confusion regarding your order. I understand how frustrating it can be when expectations are not met, especially when you needed the cartridge urgently. It seems there was a misunderstanding with the processing options. While you selected rush processing for expedited handling, please note that delivery times can be affected by holidays, which can cause delays. We recently experienced four major public holidays, including the weekend, which impacted your delivery time. We strive to provide clear information about our delivery services, and I regret any miscommunication. We appreciate your patience and want to assure you that we are constantly working to improve our processes. If you have any further questions or concerns, please feel free to reach out. Thank you for your understanding!

Posted 5 months ago

“I've been a regular customer of Printerinks for many years - but my recent online purchase failed to be delivered & I had to chase it up. Compatible inks are very poor.”

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Posted 5 months ago

“The stuff does not work. Waste of £70”

Helpful Report

Posted 5 months ago

“Dud cartridges didn't work. Bought more to replace them while waiting for printer inks to sort that issue, only to be told too long had passed. This is despite my emailing at the time and them taking ages to respond... Very disappointed. Usually issues are resolved fast and to a satisfactory level. Unfortunately, not this time.”

Helpful Report

Posted 5 months ago

“Another week passes and still no ink What am I supposed to think 🤔”

Helpful Report

Posted 5 months ago

“still waiting for my order - 6 days / 4 working days - paid in advance Not acceptable to us.”

Helpful Report

Posted 6 months ago

“Still not received our ink despite a reminder and no contact back from the company. Do not use this company at the moment - monies paid but no product received”

Helpful Report

Posted 6 months ago

Printerinks is rated 4.3 based on 2,104 reviews