Ritani Reviews

Name: Ritani
Address: 3 barker avenue, 2nd Floor,, White Plains
Rating: 4.57

4.6 Rating 795 Reviews

88 %

of reviewers recommend Ritani

4.6

Based on 795 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

221

Anonymous

Anonymous // 01/01/2019

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“My husband and I wanted to upgrade my original engagement ring (Ritani, but purchased from a local jeweler). I found the same one directly from Ritani. It was so simple to purchase the diamond and setting from Ritani. I contacted Ritani support to make sure I was ordering the correct setting, they were friendly and quick to respond. It took 2 weeks to get my new ring, it is so beautiful! I couldn’t be happier!”

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Posted 4 years ago

“Said the purchase will be here on the 28th. Its now the 30th and still havent received anything.”

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Posted 4 years ago

“Excellent customer service. Excellent packaging for jewelry in order to forestall theft. I will use this company again because I know I will get what I ordered.”

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Posted 4 years ago

“After weeks of looking I’m blown away; the diamond looks 1000 times better in person. Even though the first choice was unavailable, Ritani made it right and helped compare the new one to make sure I was going to be satisfied with this choice. I can’t wait till I have it set.”

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Posted 4 years ago

“My diamond was shipped to Malta in Europe, with no problem. Ritani packaged the diamond very well, and provided the necessary documentation for customs outside of the package. Inside the package you get the certificate and a valuation, which is helpful for insurance. The people at Ritani are super helpful, and will help you with any problems. This was definately the best place for me (as an european) to shop for diamond, much cheaper than over here (More than half the price for a similar diamond) and also the best price I could find in USA as well.”

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Posted 4 years ago

“The process was easy to follow and the information I needed was all there. The service and delivery was quick and the product is incredible. My partner loves the ring and I have recommended my friends use Ritani.”

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Posted 4 years ago

“very personable, very helpful, will use again for next marriage as well!!”

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Posted 4 years ago

“The customer service I received at Ritani was absolutely amazing. Everyone was so caring, helpful and informative. I will be recommending them from now on! My ring is also absolutely amazing. If I could give 10 stars I would!”

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Posted 4 years ago

“Spoke with two different reps on a recent small purchase. Both were excellent! Patient, helpful and treated me as if I was spending a fortune. Great service!”

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Posted 4 years ago

“I had good experience with Ritani. The only comment I would make is that the tracking of diamond was difficult. I had to reach out via the phone multiple times to see when I would be receiving shipping information. Otherwise than that, the phone calls were pleasant and the diamond arrived on time. Thank you!”

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Posted 4 years ago

“Best prices and selection in comparison to local area dealers.”

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Posted 4 years ago

“Ritani, I was very pleased with the overall process. Delivery date was pretty accurate, packaging was nice, and I wasn’t billed until the package arrived. Thanks!”

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Posted 4 years ago

“Class-act from start to finish! Ritani 100% recommendation to anybody and everyone! Silvia R. is irreplaceable! Professionalism, attention to detail, follow-up.... across the board awesome! *She assisted me from start-to-finish with my engagement ring... then 3 yrs later with matching wedding band. Oh, and I shopped local jewelry shops for identical stones “GIA #’s” and the exact same stones through Ritani were anywhere from 18% - 25% LESS... than the brick ‘n mortar vendors. Enough said.”

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Posted 4 years ago

“I have a beautiful ring thanks to Ritani! Living in Canada, everything had to be done virtually. It's nerve wracking trying to pick a beautiful diamond sight unseen. My sales rep, Sylvia, was extremely helpful and I was able to whittle down my choice to a superb ideal cut lab diamond. The whole process was painless and seamless. I had my new ring on my finger in under two weeks start to finish. I can't recommend them enough.”

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Posted 4 years ago

“Silvia R. helped me through this process. She was AWESOME ! ! ! She was very knowledgeable, patient, thorough, and pleasant. She delivered the customer service one hopes to get, but rarely does these days. If all your reps raise to her level, your company will be very successful in my humble opinion. I have taken the time to write this review solely because of her. I would ask that you give her some type of "pat on the back"...a raise or promotion...or perhaps an all expense paid vacation...or a copy of this review (as you see fit) As for my purchase...it was a solitaire diamond ring for my wife (our Anniversary was this week) She loved it ! "Thank You" Silvia R. and Ritani for making our day.”

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Posted 4 years ago

“They forgot to put engraving on the ring”

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Posted 4 years ago

“I’m pretty impressed guys my stone was as promised I’ll be buying more from you.”

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Posted 4 years ago

“I was skeptical about buying a diamond sight unseen online. The pricing on the Ritani website was better than any other place for the same diamonds and this made me even more skeptical. I decided to give it a try and I must say that I was pleasantly surprised. The quality of the diamond is exceptional. The price phenomenal. The customer service I received was top notch also. I will be back and I'd highly recommend anyone shopping for a diamond, give this company a try. I certainly trust them now. They've proven themselves to me.”

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Posted 4 years ago

“Ordered a custom design necklace with emerald cut diamond. The process was fast, handled professionally and the necklace came out just as I had hoped it would. Customer service was very friendly and helpful. Would definitely order again!”

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Posted 4 years ago

“I received the wrong replacement necklace. Ritani lost my necklace I sent in for repair, it was mailed back to an incorrect address despite me confirming the correct address three times. I am still working with the PO to try to locate the repaired necklace. Fingers crossed.”

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Posted 4 years ago

Ritani is rated 4.6 based on 795 reviews