Ritani Reviews

Name: Ritani
Address: 3 barker avenue, 2nd Floor,, White Plains
Rating: 4.57

4.6 Rating 796 Reviews

88 %

of reviewers recommend Ritani

4.6

Based on 796 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

221

Anonymous

Anonymous // 01/01/2019

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“I would definitely give Ritani 5 stars! First of all my diamond is stunning! It’s better than I imagined it would be. I was a little nervous about buying a diamond online, especially because I couldn’t see it in person, but I chatted with Yovanim several times during my shopping journey, my questions were always answered. I was very impressed when I was told I would get a text by 6pm informing me that my diamond will be sent the following day (which they did). I started to get very nervous, so Yovanim also sent me pictures of my lab grown diamond and a video before it was shipped out that night, which as soon as I saw the video, I was very excited and felt much better about purchasing from this company, but I was also shocked to find out they didn’t even charge my debit until I signed for the shipment! That alone speaks volumes. Not to mention my diamond is absolutely stunning!!!! I would definitely recommend Ritani to anyone thinking about purchasing from this company. I absolutely love my diamond! I’m sure you will love yours too! Thank You Ritani, and especially Yovanim for the excellent customer service you provided along the way. Laurie K”

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Posted 4 years ago

“Beautiful ring, excellent process, customer service was super responsive. I'll be back !”

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Posted 4 years ago

“My ring looked the same as the pictures on the website maybe a little better. Ritani did a wonderful job with the ring and communication about any problems they run into while making the ring. Thank you Ritani for my ring and making it affordable.”

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Posted 4 years ago

“Quick shipping and as described! Customer service is helpful as well.”

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Posted 4 years ago

“I just received my custom Ritani ring on Friday and I can’t be more pleased. They were able to capture exactly what I want.”

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Posted 4 years ago

“The diamond I selected was very good. No problem with the company or shipment. Everything was great”

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Posted 4 years ago

“Great product”

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Posted 4 years ago

“delay after delay. I had my order in a month ago and I am still waiting to pick it up. Customer support told me saying they will coordinate about pick up for my merchandise via email and I have waited for a week and have yet to receive any single email about the pick up. I have NOT yet receive my merchandise after placing my order 1 month ago with no pick up appointment.”

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Posted 4 years ago

“The ring is gorgeous! The customer service went above and beyond helping with questions and getting the ring to us a week earlier than expected to be here in time for our anniversary. We couldn’t have had a better experience!”

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Posted 4 years ago

“Impressive packaging. Quality product. Good quality. It’s only been 2 days.”

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Posted 4 years ago

“Ritani came highly recommended to me through a family member that bought a diamond for his engagement ring. I was impressed with the Ritani website which was easy to navigate, provided helpful resources, and was well designed (I work in IT and appreciate these things). However this is where the positive experiences stopped. The first diamond and ring I ordered was out of stock. I only found this out after about a week of hearing nothing. The customer service representative did provide alternatives, I picked one and they said it would ship out in a couple of days. 2 weeks went by and I heard nothing so I called Ritani again. The customer service representative looked into my account (I had wired the money by bank transfer a day after i ordered) and said "sorry but the replacement diamond you picked was coming from an international partner and we don't have a tracking number so we don't know it will arrive. you'd better pick another one". This was frustrating to say the least because at this point it had been 3 weeks since the initial order. I frustratingly told them to send me replacement options which the customer service representative did the next day. They promised this 3rd diamond was in stock and they could ship it out soon. They said it would come on Wednesday and it did, because they promised to ship it out with overnight shipping. In summary, while the selection process was painless and pleasant, the follow up was anything but. The fact that I had to chase my purchase is unacceptable. Only when I called did the process move forward. I was 1 day away from canceling my order and asking for my money back. This is why I will never recommend your company again.”

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Posted 4 years ago

“Excellent!”

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Posted 4 years ago

“Great quality and service.”

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Posted 4 years ago

“Exceptional price. Exceptional diamond. Exceptional service. Exceptionally satisfied customer.”

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Posted 4 years ago

“Incredibly easy, I did a ton of research before hand so I didn’t require much help however they were extremely attentive for the questions I did have. The initial diamond I wanted wasn’t available, however they were able to find one similar for only a little bit more, they also applied a discount to try and get it close to the original quote. Something to be aware of they duly disclose it but the stone you choose might not be available at your time of purchase, try to choose a couple options. The setting is absolutely gorgeous. I’ll have no idea what she thinks for another couple months. But I like it!”

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Posted 4 years ago

“I absolutely adore my diamond studs! The website was super easy to navigate and the filters allowed me to easily narrow down the diamond selection to what I was looking for! I wasn’t thrilled with the initial suggested paired diamond, but Sylvia worked with me via chat to choose a different diamond that matched perfectly. Unfortunately, after the purchase we discovered that my paired diamond was no longer available. Again, customer service was wonderful and we found an almost identical diamond to swap it with (and Ritani price matched with the original diamond). I loved that I was able to view magnified images and 360 views of the diamonds, so I knew exactly what I was getting (and they are GIA certified too!). If they don’t have an image available, they can normally get one quickly if you request it (something I’d always recommend doing when shopping for diamonds). The earrings were ready to ship within two weeks of ordering even with the last minute diamond swap! I got a custom pair of quality studs at an incredible price and could not be a happier customer. Thanks, Ritani and thank you Sylvia!”

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Posted 4 years ago

“Excellent service, very friendly assistants through the chat :) Thank you”

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Posted 4 years ago

“Website is very detailed and easy to navigate. Diamond is beyond my expectations.”

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Posted 4 years ago

“Sylvia was incredibly kind and so helpful! Thank you for everything.”

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Posted 4 years ago

“After months and months of researching rings and not finding exactly what I wanted to get my Fiancee, I stumbled across Ritani. The ring looked gorgeous online, and the selection and buying process was a breeze. It arrived on time and when I opened the box I was more than happy. The ring is so beautiful and well made. Nothing is crooked, no burrs, the diamonds are all secure (no wonky prongs). My fiancee loves the ring and we have gotten many complements on it. I plan to have a custom wedding band made for it with Ritani due to being so happy with their work.”

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Posted 4 years ago

Ritani is rated 4.6 based on 796 reviews