Ritani Reviews

Name: Ritani
Address: 3 barker avenue, 2nd Floor,, White Plains
Rating: 4.57

4.6 Rating 796 Reviews

88 %

of reviewers recommend Ritani

4.6

Based on 796 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

221

Anonymous

Anonymous // 01/01/2019

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“100% Happy with my purchase. Happy wife happy life. Thanks you.”

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Posted 4 years ago

“Excellent product and great follow by Ritani through the buying process.”

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Posted 4 years ago

“Great customer service very attentive”

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Posted 4 years ago

“Awesome diamond with an awesome price. Got what I expected! The PayPal process was a headache. Haven't got my refund yet but trusting I will at the end of the month.”

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Posted 4 years ago

“Remarkably little communication with this company. The product that I purchased was very expensive and I expected more customer interaction more engagement with this purchase. This is not, not a concierge buy here. I was left on my own far more than I anticipated.”

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Posted 4 years ago

“Fast service and customer service was helpful”

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Posted 4 years ago

“Ritani was great to work with. They were very responsive and professional. Would definitely recommend!!”

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Posted 4 years ago

“Will do business again with Ritani. Very smooth transaction.”

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Posted 4 years ago

“I did research my loose diamond purchase according to cut, clarity, and Color with very tight specifications. After finding the GIA graded diamond that fit my specific required specifications. I chose Ritani due to the fact that they sold the diamond to me $160.00 less than anybody listing the same diamond from the same cutter. I verified the GIA inscribed number which matched. They delivered on time as promised and did not pull that money until the item was shipped. They were also nice enough to have included a free appraisal. They did a wonderful transaction for me personally.”

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Posted 4 years ago

“Quality exceeded my expectations!”

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Posted 4 years ago

“It was an impressive professional experience! I dealt with Yovani and she made the purchase easy. She kept in touch with answers to any questions I had during the process and after Ritani had received my payment. She was an absolute pleasure! Thank you Ritani as you have made my wife one happy lady. James”

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Posted 4 years ago

“My last conversation could have been much better than what it was. My husband and I have spent $20,000 on a wedding ring and eternity band and would like look at a different setting for the ring. The ring and eternity band are of much higher quality than the setting. I would like to upgrade the setting. I was told it is after the 30 days and she would have to see and email me. Of course I would pay for higher quality diamond for the setting. Instead of stating policy, it would have been nice to be more caring and understanding.”

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Posted 4 years ago

“This is the second time our family has purchased from Ritani and the service has been excellent. The site is easy to use but what I appreciated the most was the follow up email to ensure due diligence. Silvia R was so helpful when 1 of the 2 diamonds couldn’t be obtained quickly. She proposed options but in the end I got my original order. She was so professional and courteous. Ritani’s staff go the extra mile!”

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Posted 4 years ago

“Here are the goods - 1. Price is competitive 2. Delivery was on time, as listed on the website. 3. Item was as expected and looked pretty nice. 4. They were able to review my choices with me on the phone. Gave me correct feedback and helped me make a choice. I felt the review was honest without pressure to purchase something. 5. No nonsense type purchase experience. Here are the NOT so goods - 1. Buying experience felt like buying from a wholesaler, but the prices are online retail prices. 2. Very little email communications, no thank you emails or calls. For buying something that pricy, I was hoping for a bit more handholding. They did not even email me when the jewelry was mailed out. 3. The shipping container was not good. The ring box came loose and was flopping around inside the box. Really did not help the unboxing experience.”

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Posted 4 years ago

“I couldn't express more graduated to the whole staff at Ritani courteous and professional I was nervous to spend my money on a diamond I saw only in a picture. It arrived in a package that you expect an Apple product would be in. What a top-notch Jewelry Store. Thank you Lenny Guglielmo”

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Posted 4 years ago

“Friendly helpful staff”

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Posted 4 years ago

“It was exactly what I hoped for!”

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Posted 4 years ago

“Still have not received my order!”

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Posted 4 years ago

“Product, when I finally received it was fine; Getting to that point was the worst experience I’ve had buying jewelry; Customer Service is Non- Existent at Ritani; They don’t do as advertised, ever; They are real good at saying sorry, but that doesn’t get it; I would NOT recommend them, period; Life’s too short to put up with the terrible business ethics of Ritani; Take your money and business elsewhere... you’ll save yourself from the grief dished out by these Clowns.”

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Posted 4 years ago

“It can be a bit overwhelming to figure out which diamonds offer the best brilliance and fire, since there are so many options --- all cut with different proportions and from different suppliers that use different lighting conditions for their videos that accentuate different properties of the stones (good and bad). But if you educate yourself and do your homework and go through the countless diamonds that Ritani has to offer, you will find some real gems that are incredible deals! The value proposition is second to none.”

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Posted 4 years ago

Ritani is rated 4.6 based on 796 reviews