Ritani Reviews

Name: Ritani
Address: 3 barker avenue, 2nd Floor,, White Plains
Rating: 4.57

4.6 Rating 795 Reviews

88 %

of reviewers recommend Ritani

4.6

Based on 795 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

221

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent! Looking forward to receiving the final product.”

Helpful Report

Posted 3 years ago

“Amazing customer service! Lizbeth was so very helpful, knowledgeable and patient when it comes to choosing the right diamond. Sylvia was so informative regarding the order. Thank you ladies! And last but not the least, my ring is so beautiful, can't take my eyes off of it!”

Ritani 5 star review on 13th August 2021

Helpful Report

Posted 3 years ago

“I have been a loyal Ritani customer for over 7 years , however this last order left me feeling less than impressed. I asked for a custom tennis bracelet to be created for me using 27 x .70 ctw diamonds . This was a very difficult order to work out with a Ritani representative. I didn’t feel like I was being listened to , or respected as a repeat customer . I also did not like the fact that they wanted to ship the 27 diamonds to me first , then have me ship them back to make the bracelet which obviously logistically did not work for me . Also, when 2 of the 14 diamonds I ordered were unavailable, I received 15 confusing back and forth emails trying to sort it out . A phone call would have been much better .”

Helpful Report

Posted 3 years ago

“I was very pleased with this company and all of the girls that I spoke with. A special thank-you to Sylvia M and Sylvia R for all of their help and patience in helping me decide which diamond and customized setting would be perfect for my lab created diamond ring. I would highly recommend your company, very easy to deal with and the girls were so helpful. Roxanne”

Helpful Report

Posted 3 years ago

“Just stunning! I could not have found this diamond from any local jeweler in my city for this remarkable price.”

Helpful Report

Posted 3 years ago

“The people I worked with to get the perfect ring for my fiancé were so helpful! I researched every detail of the diamond, even down to details local jewelers were rather confused by. At Ritani they listened and offered fair advice, even advising me to get a diamond that was slightly cheaper and an overall better value. When it came time to buy the ring and ship it they reached out to me through your the whole process (which is good considering the cost). Overall I was amazed at how easy it was to find the exact ring and band I wanted and I knew my fiancé would love. And love it she did. Five out of five stars for Ritani from me.”

Helpful Report

Posted 3 years ago

“Ritani was everything I was looking for! Their customer service was amazing and prompt. My ring is absolutely beautiful and just what I was hoping for. The packaging was really nice, and it came in the time I was promised. I have no complaints!”

Helpful Report

Posted 3 years ago

“Excellent customer experience. The process from beginning to end was seamless.”

Helpful Report

Posted 3 years ago

“Poor customer service. Expected some form of retribution. Nothing”

Helpful Report

Posted 3 years ago

“I've ordered different items and shoes online before, it was either too big - too small - the color was off. I was highly skeptical at first to look for my most prized online purchase ever and I scoured the different sites to find the best, Ritani stood out from the rest. The education of choosing a diamond was quite gratifying to me and the icing on the cake after all my research was a girlfriend that became my fiance and a 1.88 amazing carat that she cant seem to stop talking about. There were some hiccups, with my purchase I must admit.... But the customer service was amazing for that I give this company a 5 star rating. I am genuinely a hard person to deal with sometimes but the assurance I got from customer service quickly gave me ease. Thanks again Ritani and Sylvia and Lisbeth I appreciate you all.”

Helpful Report

Posted 3 years ago

“Well I haven’t heard back from my last email in regards to having our ring re made. We emailed a few times with no response back as of yet. We were not happy with the ring we just purchased.”

Helpful Report

Posted 3 years ago

“Initial charm necklace very tiny. Disappointed how the picture is so blown up to make the product seems larger than it actually is. I guess that’s the reason why the products are not modeled on people. Reluctant about purchasing anything else in the future.”

Helpful Report

Posted 3 years ago

“Absolutely wonderful! The ring I picked out for my fiancé exceeded all expectations, the craftsmanship all the way to the engraving was perfect. But their customer service is unmatched, any time I needed help there was someone available to answer questions. The ring was also ready much sooner than we expected. I am incredibly happy with my decision to use Ritani.”

Helpful Report

Posted 3 years ago

“Absolutely love my ring. Beautiful, great color and clarity.”

Helpful Report

Posted 3 years ago

“Very pleased with beautiful diamond halo stud earrings I recently purchased for my wife! Exceeded my expectations.”

Helpful Report

Posted 3 years ago

“Easy, professional and wonderful experience. The whole process was painless and the product is exquisite. Thank you.”

Helpful Report

Posted 3 years ago

“The ordering and payment process was simple and straightforward. The product shipped promptly and arrived on the day it was expected. The packaging was fairly plain, no brand on the outside, so not attracting porch pirates. Well done.”

Helpful Report

Posted 3 years ago

“Excellent and quick prompt customer service”

Helpful Report

Posted 3 years ago

“Great costumer service.”

Helpful Report

Posted 3 years ago

“So far, so good... Sylvia was a doll and very helpful!”

Helpful Report

Posted 3 years ago

Ritani is rated 4.6 based on 795 reviews