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Ritani Reviews

4.6 Rating 796 Reviews
88 %
of reviewers recommend Ritani
4.6
Based on 796 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Ritani Reviews
Ritani 5 star review on 26th May 2025
Sandra Clarke
Ritani 5 star review on 20th May 2025
Megan Raney
Ritani 5 star review on 9th May 2025
Robert Curry
Ritani 5 star review on 6th May 2025
Anonymous
Ritani 5 star review on 30th April 2025
Anonymous
Ritani 5 star review on 23rd April 2025
Anonymous
Ritani 5 star review on 22nd April 2025
Alisha McDermott
221
Anonymous
Anonymous  // 01/01/2019
Great experience... Great diamond
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Posted 3 years ago
Great experience, the ring is beautiful, my wife loved it!
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Posted 3 years ago
Ring as amazing, arrived quickly and was the best price around. Diamond is 1.85 carats and looks flawless
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Posted 3 years ago
AMAZING! My ring is even more beautiful than I imagined.
Ritani 5 star review on 29th October 2021
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Posted 3 years ago
Very Bad. I have not yet received my order... I should have gotten it friday and I cannot get an update from Fedex or Ritani
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Posted 3 years ago
The representative Ryan K made my experience end up phenomenal. The diamond I selected originally ended up not being available and she was in communication with me for over two weeks until I was able to get the perfect diamond for our anniversary. It showed up EXACTLY on time and is beautiful. Exceptional service on her end to say the least.
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Posted 3 years ago
The best customer service you can ask for. Will forever recommend to everyone I know. I'm grateful for each and every one of you. Truly a culture well built.
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Posted 3 years ago
Very helpful
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Posted 3 years ago
Website was easy to use and easy to sort through to obtain the diamond that you want. I would use Ritani again to purchase another diamond for my wife.
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Posted 3 years ago
The site is amazing and easy to use. The ring did not take very long to make! Shipment was fast and requires a signature, insuring that the costumer received it. Amazing and thoroughly pleased with Ritani!!
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Posted 3 years ago
Nervous to order online, but the ring turned out gorgeous and is even more breathtaking than imagined it would be! Service was amazing! Thank you Ritani!!!!
Ritani 5 star review on 15th October 2021
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Posted 3 years ago
Fast, just should perform let the customer know the estimated shipping time once you place the order. Besides thast everything was awesome
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Posted 3 years ago
Customer service was bad but the ring is beautiful and the prices are definitely lower than mnay other online diamond and lab diamond vendors.
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Posted 3 years ago
Poor response to my emails.
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Posted 3 years ago
Had a good experience even though there were troubles regarding the diamond, which were all sorted.
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Posted 3 years ago
I looked at over 20 businesses while trying to decide where to purchase from. Out of all of them, Ritani had the best prices by far. On the other sites, I was able to find 1 or 2 stones in my price range, but none that were what I wanted. On Ritani, I was able to find so many stones that fit my budget and what I wanted that I had a hard time deciding! The only issue I had with Ritani was that they didn’t have any settings that matched what I wanted for the price I wanted to pay. However, for the price I paid for my beautiful stone, I don’t even care! I will 100% purchase from Ritani again.
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Posted 3 years ago
Had to call to return a diamond and purchase a new one with more specific measurement requirements requested by my Jewler as I am building a custom engagement ring for my wife and using multiple vendors. A lady named Sylvia helped me through the process and even helped me pick between the two diamonds. The experience was hassle free and amazing. Ritani will be my go to diamond vendor from here forward. Amazing customer service.
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Posted 3 years ago
Great products. Diamonds are amazing, settings are more than sufficient. Customer service is sub par. Had to reach out to multiple reps multiple times with questions about my order. They were not the most responsive. customer service was on vacation for about 5 days total after placing my order.
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Posted 3 years ago
Poor communication and status on website on purchase. Ordered disappeared from website and had to reach out to representative. Poor solder on platinum setting.
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Posted 3 years ago
I’ve been fortunate to travel the world and buy diamonds at the most renowned suppliers and stores but my experience at Ritani with Ryan Kelsie was simply amazing. The quality, price & customer service was amongst the best I’ve experienced. There is absolutely no reason for me to travel abroad for quality & price for diamonds! I highly recommend Ritani.
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Posted 3 years ago
Ritani is rated 4.6 based on 796 reviews