“Placed an order in April 2021 to South africa. 3 months later I followed up to see where it is and was told to complete a form. So I did and returned it. When I enquired if they had received it they didn't respond. Yesterday I enquired on my refund and they declined outright saying it's been too long and no refund will be issued. Quick to take money but alow to deliver. SCAMMERS.”
“Was skeptical after I placed my order. No communication form company, read the unsettling reviews, then the item appeared in my mailbox. Just as ordered. No problems with this company. Great service with no complaints.”
“I cancelled the order before it was shipped. Three days after cancelling they dispatched the items via a donkey. I then had to use their own returns courier costing £11 and now a month later I’m still chasing for a refund. Will never return to this company. Honestly read the reviews and run away.”
“Read before buy.
I ve tried all famous shops, because i run much and i need at least 3-4 pairs per year.
Not easy to contact at all, punishments for a wrong number.”
“I have been running for 15 years and I have been washing trainers in the washing machine for the last 15 years. For the first time in my life, I bought running shoes and the running shoes lost a fragment of the sole after outdoor care wash. When I asked for a return, they sent me the link to their policy which excludes pretty much everything under "external influences". I would not be surprised if running is on the list of prohibited factors!! Clearly, there was a defect in the material and they rejected it! Very bad selling practice. They attract you by lower prices, but once you pay they don't care about you. Strongly avoid this shop, no after-sale care!”
“Horrible website! Don't buy from them! Prices are cheap for a reason!
Their playbook is very consistent (read reviews below ) and was the same with me. I ordered a running shoes to Norway and then they wrote wrong and incomplete information so that it doesn't pass custom. The package was stuck for 2+ weeks with custom and when i contacted them they just kept saying we will come back to you in few days! I went ahead and contacted the shipping company who said that Runnerinn didn't include enough information so the package didn't pass custom and was returned to them.
I contacted Runnerinn asking for a refund and no word from them.
What happened with me is exactly the same playbook as in many of the reviews below . Many customers suffered from this: package returned cause of mistake made by runnerinn and then good luck getting back your money!
Avoid !!!”
“UK customers avoid at all costs. I was sent faulty good then was unable to return them (to Spain) and the customer service was absolutely appalling. I am £110 out of pocket as a result. Do not buy from this company!”
“No delivery and no refund after 2 months .
The worst service.
What a scam of a site.
The excuses are always the same to buyers on this site.
Don’t buy from this site.”
“RUNNERINN IS NO DOUBT THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH. THEY TRY EVERYTHING IN THERE POWER TO NOT REFUND U FOR FAULTY ITEMS. ITS ABSOLUTELY DISGUSTING. PLEASE PLEASE PLEASE AVOID.”
“Order placed February the 1st 2022. Until today March the 17th 2022 no product received, no money refunded. At first they didn't have the product in their warehouse and they expected it to be delivered. Now it seems stuck somewhere in Austria for 2-3 weeks. FAIL!”
“The worst experience ever!!! When I unpacked the shoe pack, the box was full of mouse droppings and the shoes were bitten by rodents. Since then, I just correspond with the e-shop and they demand more and more photos, but they don't solve anything. They just threaten me in every message that if I don't send the photos on time, they will reject my complaint. Now they want photos of the packaged package for me. How do I give them to them when I've unpacked it ?! I'm very worried that they won't return my money in the end, because they'll find a reason ... :( now I have a box at home full of mouse poop and bitten shoes :( This shop never more...”
“Without a doubt, dealing with Runnerinn was the worst online buying experience I have ever been subjected to.
It got off to a disappointing start when the running shoes I ordered took 10 days to arrive, but this was nothing compared to what followed.
The shoes didn’t fit, so I contacted Runnerinn to ask for the returns address so I could send them back, only to be told they would not accept me arranging this myself and instead I would be obliged to pay £10.99 for a pre-paid label from their preferred delivery company. This was non-negotiable and forced me to pay around double what it should have cost me.
Forcing customers to pay an extortionate delivery charge just to return goods is a particularly odious way to extract money from them and I am sure Trading Standards would be interested to hear about it.
However, the worst was still to come. Despite their tracking information showing the goods were delivered back to Runnerinn on the next working day after I sent them, no refund was forthcoming after a week so I tried to contact them, which in itself is an adventure as there is no phone number and even contacting them by email is not as straightforward as it should be. Week after week I emailed them and they assured me repeatedly that my refund would be processed but nothing was ever forthcoming so in the end, after MORE THAN 8 WEEKS of their lies, I gave up and asked PayPal to intervene. PayPal reviewed the facts of the case, found in my favour within 24 hours and refunded me in full.
Runnerinn were an absolute disgrace at every step. DO NOT GO NEAR THEM!
Order number 26494617.”
“I never received my product or a refund. If you are purchasing from the USA, stay clear. This could possibly be a fake website. This company is out of Spain. If your item never comes, they will ask for 15 days to research. That is unacceptable. They should be able to easily track there product through customs.”
“I wish I could leave zero starts. They shipped me the wrong size sneakers and require $50 in shipping to return them for the proper size. They also took over a week to respond to my complaint about the shipping costs for their own error and said that they confirmed it was my fault. Run for the hills and shop at a reputable company.”
“Refusing to refund the cost of a product, despite proof of delivery from Royal Mail. Despite repeated requests, all I get is a computer generated email back. Dreadful customer service. I will never buy again and will advice my friends not to either.”
“I placed a blackdiamond running light in Nov 2021 when it was in stock. Chose the Royal Mail delivery service the website provided, well now in mid January of 2022, the product still not be delivered. They said they had been investigating in late December and shouldn't take more than 10-15 days, but still nothing. I asked them to give me refund and I can post back the product if it arrives, they just said NO. Terrible service, very unreliable, avoid them.”
