“Runnerinn wouldn't address the technical difficulties with their online return process. I sent many messages. They waited over 1 month to reply and then said I was outside the 30 return period! They are a scam. FYI they also delete complaints posted on their Facebook page so the next customer falls into the same trap!”
“Ordered runner the box arrived empty with no runners included tge runner were robbed in transport but the company have been zero help and they have me going around in circles trying to get a refund”
“really slow delivery, shorts too small (not their fault obviously) but have just had to pay an additional £11 to return them from NI to UK - super slow, expensive returns, won't be using again”
“DO NOT ORDER
PAID TO RETURN USING THEIR RETURN SERVICE
NO REFUND AFTER 2 MIONTHS OF RETURN. FOBBED OFF BY CUSTOMER SUPPORT
PLEASE ISSUE MY REFUND
RETURN NUMBER
21457199”
“I ordered a pair of shorts on December 17, 2020. I still have not received them (apparently they are stuck in customs, although it was never clear when I ordered that the shorts would come from Spain). After more than three months, they still won't cancel my order and refund my money. The customer service run around literally sends me the same emails over and over. Worst online purchase experience I have ever had! Stay away. They essentially stole my money!”
“They have taken my money and not delivered the product and told me to wait 4 weeks, and will not offer me a refund. From the 100's of negative reviews this business should be banned from selling goods on the UK Google site. I will be contacting the relevant authorities to report this company. Action fraud have been informed.”
“Ordered 5 weeks ago, was promised delivery would be here three weeks ago. Received another notification that I would receive it a week ago. Order still has not arrived and no updates to the tracking information. The amount of time it took for the shipment to arrive in the US (over a month) leads me to believe it was transported by ship and that their original estimated arrival date was a sham. First email I sent received a generic response. Second email received no response. Super frustrating.”
“Shipping takes forever, they charged me $15 to ship and a month later my shipment isn't even processed. It was expected to arrive on 26-2 and now it hasn't even been processed. Talked to customer service and they told me "if I don't want to wait I can just cancel the order."”
“Ordered two sport shoes and clothing. Received only empty boxes of the shoes.
Runnerinn refuses to give refund although they know I didn't receive the items.”
“Where do I start? As far as customer service is concerned this company is an absolute joke. I base that on having been involved in the retail customer service sector for 30 years. Can not be bothered with detailing my situation as I've typed it in detail 3 times now to customer service which fell on deaf ears..they just don't care when they get your money. My advice is too shop elsewhere regardless of price and stay well away from this company in all their multiple company guises ie trekinn, swiminn etc etc”
“If you are American, DO NOT BUY FROM RUNNERINN!!!! I wish I would’ve read these reviews first, it would’ve saved me $170. Shoes took two months to get here, customer service is as worthless as a poopy flavored lollipop, and they sent the wrong shoes. Opening a case through BBB and already have one open through PayPal. In all fairness, RUNNERINN is excellent at screwing customers over.”
“1-) Disgusting Customer Service
2-) Ignorance support team in the case of undelivered or returned shipment or items.
3-) In the case of a money refund, they will try their best to delay refunding as much as they can.
4-) They are scammers and liars in case of after-sales support and service.
5-) Very long shipping or delivery time and most will not delivered.”
“Ordered some running clothes in the beginning of January. They said my order would arrive earliest in the beginning of March, so that already made me suspicious because why would it take them so long.
Chose to pay by invoice so that I didn't have to give them money upfront. It's now end of January and I have only received one reminder to pay my invoice from Klarna which I haven't done because I have received no email by runnerinn about my order. They write on their website that they will automatically cancel all orders that haven't been paid within 15 days. Haven't received their cancelation email either yet, although it's now more than 19 days after I've placed my order. Will do nothing because they apparently also do nothing.
This is a scam!!”
“I ordered socks 12/26. They were to be here 1/5 and still have not arrived. I have checked the tracking number I was given...hasn't even made it to the US yet.”
“I have been buying stuff online since 2003. I have had few issues here and there. I have never ever had such a terrible service and major issue like I had with runnerinn. I bought 2 shoes mid November, both were IN STOCK. I come back to the site to see why my items haven't been shipped 2 weeks after. It shows one of the shoes is actually NOT in stock and they are waiting for it to arrive to their wearhouse in a week. I say fine I will wait. Week passes and the date for the shoe arrival at the warehouse moves to 2 weeks. I talk with them and they just do not care at all. They tell me wait or cancel the order. Silly me I wait 2 more weeks and the date moves again up to 2 weeks. I talk with them and they have literally no idea why the dates keep moving up and neither do they care. Their support is clueless and does not care. If this was amazon by now I would have gotten a free shipping and 50 apologies.”
“10 day promised delivery but actual time taken was 32 days. Clueless customer care - no real intent to care about the customer! Had to pay a 50% import duty, which busted their lowest price guarantee by a wide margin and the product ended up costing 15% higher than available options. Nowhere in the checkout process was the import duty mentioned. Bunch of scam artists with no morals - avoid like the plague!”
“The delivery person left before I got to the door to get the product. The neighbour told her to wait and that I'm on my way and it's rude to not wait, but she just left. I had a chat with 'Becky' from Runnerinn about this. She took ages to answer each question, didn't provide clear answers, abruptly ended the chat without answering questions and was rude rude rude.”
