“Without a doubt, dealing with Runnerinn was the worst online buying experience I have ever been subjected to.
It got off to a disappointing start when the running shoes I ordered took 10 days to arrive, but this was nothing compared to what followed.
The shoes didn’t fit, so I contacted Runnerinn to ask for the returns address so I could send them back, only to be told they would not accept me arranging this myself and instead I would be obliged to pay £10.99 for a pre-paid label from their preferred delivery company. This was non-negotiable and forced me to pay around double what it should have cost me.
Forcing customers to pay an extortionate delivery charge just to return goods is a particularly odious way to extract money from them and I am sure Trading Standards would be interested to hear about it.
However, the worst was still to come. Despite their tracking information showing the goods were delivered back to Runnerinn on the next working day after I sent them, no refund was forthcoming after a week so I tried to contact them, which in itself is an adventure as there is no phone number and even contacting them by email is not as straightforward as it should be. Week after week I emailed them and they assured me repeatedly that my refund would be processed but nothing was ever forthcoming so in the end, after MORE THAN 8 WEEKS of their lies, I gave up and asked PayPal to intervene. PayPal reviewed the facts of the case, found in my favour within 24 hours and refunded me in full.
Runnerinn were an absolute disgrace at every step. DO NOT GO NEAR THEM!
Order number 26494617.”
“I never received my product or a refund. If you are purchasing from the USA, stay clear. This could possibly be a fake website. This company is out of Spain. If your item never comes, they will ask for 15 days to research. That is unacceptable. They should be able to easily track there product through customs.”
“I wish I could leave zero starts. They shipped me the wrong size sneakers and require $50 in shipping to return them for the proper size. They also took over a week to respond to my complaint about the shipping costs for their own error and said that they confirmed it was my fault. Run for the hills and shop at a reputable company.”
“Refusing to refund the cost of a product, despite proof of delivery from Royal Mail. Despite repeated requests, all I get is a computer generated email back. Dreadful customer service. I will never buy again and will advice my friends not to either.”
“I placed a blackdiamond running light in Nov 2021 when it was in stock. Chose the Royal Mail delivery service the website provided, well now in mid January of 2022, the product still not be delivered. They said they had been investigating in late December and shouldn't take more than 10-15 days, but still nothing. I asked them to give me refund and I can post back the product if it arrives, they just said NO. Terrible service, very unreliable, avoid them.”
“Don' buy from this place unless you don't mind waiting a month to get your Nike shoes. I ordered mine on Dec 3rd and I'm still waiting for them to arrive. I won't be surprised if they turn out to be the wrong ones.”
“Ordered 2 pairs of Altra shoes on this site. Size recommendations were wrong and both shoes didn't fit me. And of course this was my fault! I sent orders back at my own expense. Tried to clarified whether it is possible to send 2 orders in one parcel by Russian post as their suggested DHL service was too expensive. There was no response from the store. So I decided to send both orders in one package. Sent them back on August 20. For 2 months, the parcel was at the Spanish customs. The support service promised to contact the customs, but they did nothing at the end. Today the package was sent back to Russia by some annknown reason. So I paid money for the return goods and what now??? If I send it again by DHL, then I will pay the entire amount of the order. Disgusting store and return policy. I will never buy anything from you again and I do not recommend it to others.”
“7 WEEKS TO ACCEPT A RETURN using their courier service. If you are based in the UK you must not shop with them. Apparently the long return delays its to do with Brexit and there's nothing they can do. if anything goes wrong expect long delays and lots of hassle to get them to refund or replace”
“I got acquainted with your letter and remained very disappointed and dissatisfied. I regularly use delivery from sites such as Farfech or ASOS several times a month and have never encountered such problems. It usually takes 5 to 10 days for delivery. It has already been a month for you and in the end you managed to lose the package. I must say that you absolutely do not know how to work.”
“DO NOT ORDER FROM THIS SCAM WEBSITE. I ordered a pair of Nike running shoes from runnerinn almost six months ago. Initially, they sent me the wrong item. After weeks of hassle to provide me with a free return label (they claimed that they had sent me the correct pair of shoes even though the size label was clearly different than what I’d ordered), I sent back the shoes for return using the shipping label provided by them. According to Royal Mail the parcel arrived at its destination almost two months ago. I have yet to receive my refund because runnerinn claims they haven’t received the parcel. This has been an absolutely awful experience from a terrible scam website. Steer clear at all costs.”
“I asked for return because they sent me wrong products and after 1 month I still don’t received return labels or instructions or anything. Stay away or you lose your money.”
“Perfect ! Ordered from Montreal; dispatch took day the next day and delivery was just one day after the scheduled window. Everything arrived correctly, recommended !”
“Ho atteso un mese per due prodotti che ho acquistato da RUNNERINN.
Uno dei due prodotti non era di mio gradimento, volevo fare un reso, ti obbligano a usare un loro servizio di reso a € 9.99, quando se avessi fatto il reso attraverso la posta mi sarebbe costato meno della metà. MAI PIÙ, servizio pessimo, con un poverissimo servizio al cliente. La competizione offre resi gratuiti.
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I waited a month for two products I bought from RUNNERINN.
One of the two products was not to my liking, I wanted to make a return, they force you to use their return service for € 9.99, when if I had made the return through the post it would have cost me less than half. NEVER AGAIN, bad service, with very poor customer service. The competition offers free returns.”
“You don’t want to deal with their mostly absent support and poorly maintained website (user security included) just to save that $5. Expect Spring GDS to take a few weeks longer. Would have never ordered had I seen the whole mess of reviews and complaints on social media.”
“sheos arrived but when i had to send them back it was over 10 pounds to return them and that was at the end of march. we are now in the middle of may and the refund hasnt been processed. when i contacted them to se what was happening they said they hadnt recieved the good.s it was their courier and i cant follow up with courier as no contact details are listed. i will not be using them again. cant give 0 stars so 1 will do. They have over £100 or my money now and dont seem to want to give a refund.”
“Horrible shoes and the store is even worse!
I bought shoes and after one use it made me bleed!
I applied to the store for a refund but they claimed I used the shoe incorrectly.
How to use shoes incorrectly ?!
Even shoes of this type should not cause bleeding in any way!
I warn everyone! Do not buy anything from this store! They are unfair and sell broken equipment, do not go near and do not buy under any circumstances!
Do not say I did not say.”
