Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OMG Bought present for my grandchild for Xmas. Totally uncaring, won't give details or names, returns due to thier misleading adverts cost a lot to return. Don't buy from here. Avoid or pay at your peril”

Helpful Report

Posted 5 years ago

“ABSOLUTE REBBISH SERVICE. ORDERED A TUFF SPOT TRAY AND THAT WAS DELIVERED DAMAGED. ORDERED A REPLACEMENT TRAY AND THAT TOO WAS DELIVERED DAMAGED! THE SECOND ONE WAS IN A WORSE STATE THAN THE FIRST ONE. PRODUCT DELIVERED IN A PLASTIC BAG WITH NO PROTECTION. TRIED TO CONTACT THEM BY TELEPHONE BUT THEY WILL ONLY COMMUNICATE BY E-MAIL. WILL NOT BE ORDERING FROM THEM AGAIN.”

Helpful Report

Posted 5 years ago

“****DO NOT BUY FROM THIS PLACE *****DREADFUL SERVICE - MY DAUGHTER ORDERED MY GRANDSONS XMAS GIFTS-ONLY PART OF THE ORDER WAS DELIVERED- NO ONE TO SPEAK TO - NO ONE ANSWERING HER EMAILS -NO SIGN OF SENDING HER MONEY BACK - NO SIGN OF THE GOODS BEING DELIVERED ABSOLUTELY DISGRACEFUL WAY OF TREATING A CUSTOMER WHO PAID IN FULL -”

Helpful Report

Posted 5 years ago

“Fast delivery and simple ordering”

Helpful Report

Posted 5 years ago

“Excellent service and value for money”

Helpful Report

Posted 5 years ago

“Lil gleemerz are cute as anything and my daughter will love them and the hot wheels glow wheels at ace so my son will be happy with theming Xmas morning”

Helpful Report

Posted 5 years ago

“I ordered a month ago and full payment was made through the Charities Invoicing system. Since then I've heard nothing apart from automated responses which guarantee a follow up in 3 days which never appears. There is no sign of the toys ordered and communication is non-existent.”

Helpful Report

Posted 5 years ago

“We regularly use this website and have purchased various items from small sensory toys to a bubble tube. Great company and the prices are much better compared to other companies which we have used for our nursery supplies and resources. Definitely recommend this company. Great delivery times too.”

Helpful Report

Posted 5 years ago

“Delivery took slightly longer than expected. The items ordered were a good price and the grandchildren love them.”

Helpful Report

Posted 5 years ago

“I ordered an item 6 weeks ago for my sons birthday - when it wasn’t delivered within a few weeks I followed up but have waited weeks for replies to emails and keep being told the warehouse manager will place a track on the item and it will be delivered urgently - still nothing and now no response to my emails. The worst customer service I have ever experienced.”

Helpful Report

Posted 5 years ago

“I place a lot of orders with this company over the AST few months ( expensive orders) and two of these items have not been delivered , and I have time and time again sent them emails in regards to the missing items and all I keep getting back is nonchalant replies and asked to fill out missing items forms.which I have done over and over again.. and STILL nothing is being done as to the where about of these items that come to around £150 .. these I were purchased to help with my 2 year old autistic grandson... I am completely disgusted by the lack of caring or action on the half of this company I am now going to be contacting my local consumer rights...”

Helpful Report

Posted 5 years ago

“Ordered some products for my autistic son they were fantastic. Great quality. Came very fast. Would highly recommend this site to anyone with kids weather they have special needs or not. I had one issue with a product that was delivered and as soon as I reported it the issue was delt with. Fast efficient and very professional. They done everything possible to make my experience stress free. Very good customer service and fantastic products.”

Helpful Report

Posted 5 years ago

“Tangle toys purchased were really good quality and the range available for textured surfaces was amazing. It was securely packaged and arrived in good time.”

Helpful Report

Posted 5 years ago

“Fast delivery and great products, my kids are having so much fun with them”

Sensory Education 5 star review on 10th October 2020

Helpful Report

Posted 5 years ago

“I have emailed three times regarding my missing parcel but no response to any emails you can’t ring as they are all working at home but will reply in 3 days which they don’t. I have used and recommended sensory education to many people and I am really sad that I have received this poor level of Service and absolutely no reply.... apart from an acknowledgement that they would reply within 3 days, 8 days ago!!”

Helpful Report

Posted 5 years ago

“Terrible customer service, rude and sarcastic emails when they finally get back to contacting you, waited months for my item to arrive. I’d recommend having a look on a couple more review websites before purchasing from them”

Helpful Report

Posted 5 years ago

“Ordered over £70 worth of products still not delivered after 3 weeks, no reply to my emails and no other way of contacting them”

Helpful Report

Posted 5 years ago

“Great choice of developing toys for children, i was looking for starchy catapillar and couldn't find anywhere else, found on sensory education, child was extremely happy, because the previous catapillar broke after 6 mother pulling and druggin. Cutomers service is brilliant. Definitely will be your customer again.”

Helpful Report

Posted 5 years ago

“I love ordering from here as my son has additional needs and these toys are perfect for him has he can be very destructive when it comes to toys the very high quality would highly recommend”

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Posted 5 years ago

“Great fiddle toys, my son loved them. Sent quickly so would definitely recommend”

Helpful Report

Posted 5 years ago

Sensory Education is rated 3.9 based on 1,467 reviews