Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recived a Chew item for my child, the item started falling apart after a week of use resulting in my child potentially swapping small bits of rubber, compalined to Sensory Education and was refused a refund and my further e-mails have been ignored item is still for sale even though i raised safty concerns with the item.”

Helpful Report

Posted 4 years ago

Hello I think your review contains untruths. You raised an issue with the chew, the only one issue raised from thousands of the same model sold. Within 2 minutes of your email being sent our team sent you a returns label to return for a full refund. You were also advised our quality control team would inspect the item to determine fault and log the issues. Our quality control team monitor products on a daily basis with the use of product stat analysis which allows us to identify severe concerns and we work with our manufacturers also on this process. As advised once again, Our QC team will look into the product and make an assessment of the product as soon as the item is returned to us as is standard procedure on all products.

Posted 4 years ago

“Great price, easy to use website. Really happy with the lights we chose for our dark den. Quick delivery. Very happy all round”

Sensory Education 5 star review on 27th July 2021

Helpful Report

Posted 4 years ago

“Great toys for the Autistic boys I work with. It kept them engaged for some time as I wanted it to do. Very sensory toys for autistic children.”

Helpful Report

Posted 4 years ago

“Husband ordered a item for our son on the 12th June, still hasn't arrived and it's the 24th July. ! Can't get hold of anyone, sent 3 emails so far , had no replies from anyone, even tho they say reply within 5 working days , last email sent 2 weeks and still no response. We don't know what else to do apart from report them to trade and standards.”

Helpful Report

Posted 4 years ago

“Still waiting for my item, no one to contact. Reported to the bank and trading standards. I can see they are actively trying to get reviews removed here, those are the ones they flag and have been blurred out. You can the real reviews on trustpi0let.”

Helpful Report

Posted 4 years ago

“Over two weeks ago i ordered. First time customer. Still no response from numerous emails! Can not phone numbers as they are working from home, so emails only. Quick to take money straight out your bank but can't hold up up their customer care. Don't waste your time with this company! They give you a time frame response of 3 days and still nothing. Asked for a refund and only offered 10% goodwill for next order! No code though and no way will i order again.”

Helpful Report

Posted 4 years ago

“Product still hasn't arrived, it was purchased 14 days ago! After 10 days I contacted the company via email and even though they reply within 2-3 days I've yet to hear anything. Very poor customer service!!! The only thing they have done within a reasonable time frame is withdraw the money from my account.”

Helpful Report

Posted 4 years ago

“I've been trying to get a refund on the wrong product that was sent out for my daughter's birthday back in March! I've emailed at least 10 times and only once have I had a response. That was a standard return that I would have to pay for the return delivery! I tried to explain that it was the wrong product sent out and they should pay the postage but they have sadly ignored all of my emails. You can't call because Covid has meant they can't have a phone. It's a shame because they have good products for my daughter who would benefit from, however, I won't be ordering from this company again.....I still have the wrong product and not reply at the end of June!”

Helpful Report

Posted 4 years ago

“Superb delivery time (Next day) for no extra cost and the prices were better than all other retailers. We must have saved around £25 on Sensory Toy Warehouse. Thanks again, very happy shopper”

Helpful Report

Posted 4 years ago

“Very good supprt One item got damaged in transit..was replaced without question Very good service”

Helpful Report

Posted 4 years ago

“Very good quality and a huge range of toys. Fast delivery and very well communicated throughout. I definitely will shop with them again.”

Helpful Report

Posted 4 years ago

“I love the items I purchased from Sensory Education they came really quickly and were packaged nicely and nothing was damaged. Well priced and overall brilliant”

Helpful Report

Posted 4 years ago

“My son loves fidget toys but they can be so expensive, especially when he wants to tear them apart and make a new toy of his own creation out of it. Sensory Education Ltd are reasonably priced and they have an extremely good variety of items. I placed my order and received the items very quickly. I was very impressed with the overall service.”

Helpful Report

Posted 4 years ago

“AVOID LIKE THE PLAGUE BEEN TRYING TO GET A REFUND FOR A RETURNED ITEM (£90) been months and they claim not to have had it back cowboys”

Helpful Report

Posted 4 years ago

“I would prefer to be able to choose which colour/variety of Fluffy Putty I purchased. I ordered two to make sure that I would receive one of a colour suitable for my autistic grandson. The green one received was perfect for him, but the pink one which I gave to my granddaughter had white ball bits in it and was not as stretchy as the green one. I will not order from your company unless I can choose what I get. My autistic grandson would not have appreciated the pink one.”

Helpful Report

Posted 4 years ago

“The absolute worst!!!!!!!! Shocking company. Ordered 2 lamps for xmas had to chase order and delivery. Finally arrived looked ok apart from being cheap chinese rubbish (but at least it worked). All most immediately on off switches started becoming loose and not working correctly. 2 months later sent back. After chasing 2 more times over the last 1 and a 1/2 months we are told its damaged and our fault no warranty. There is zero customer service and they will lie to get out of refunds or warranty claims. We have asked for a report on the "damage" as it was the on off switch only that's at fault, common in cheap chinese rubbish. This company and its subsidiaries I.e sensory education, are the worst customer orientated company I have ever dealt with. I will never ever buy from them again. Please dont believe the FAKE reviews on their websites. Visit Trust pilot for the real reviews and do some research on google, including about how these companies have been pulled from Scopes recommended suppliers.”

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Posted 4 years ago

“very happy with all items (10 Piece Band Percussion Set) , ordered for my son! good quality!”

Helpful Report

Posted 4 years ago

“My little girl has special needs and receives a local disability fund towards a short break or equipment. I ordered a sensory item for £84 approx 2 months ago and never received the order. I haven't been able to get in contact due to covid, nobody working on phones. I had to email and fill out a form for customer service and they say they will respond in 5 working days. I have filled out the same form 3 times and nobody is responding to tell me where my order is. I still haven't received the order or no refund has been issued so they have my little girls disability fund! I appreciate people are working from home but it's not acceptable to not have a response in 2 months with no order received. Very poor customer service and I'm going to have to do something about them having my daughters money.”

Helpful Report

Posted 4 years ago

“i ordered 8 or 9 needoh fruits and love them super fast delivery defo recommend”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY. They and their associated companies have a long history (well documented if you search the internet) of failing to deliver goods, not responding to emails/calls etc. There are dozens of reports, many from parents of children with special educational needs, detailing their suffering at the hands of this company. We finally received a refund after several months of repeated chasing and only because we threatened and were willing to follow through with action against them in the county courts. Truly the worst of humanity.”

Helpful Report

Posted 4 years ago

Sensory Education is rated 3.9 based on 1,467 reviews