Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a wonderful selection of sensory toys for our four year old son who is suspected of being on the Autistic Spectrum. The parcel arrived yesterday and we opened it together and he is very taken with all of them & has loved feeling all of the different textures & seeing them flash. These and the chew toys will be a great tool to prevent sensory overload whilst he is at pre-school and then school from September. Great customer service with very swift delivery, so big thank you to the team who have worked through the pandemic to make sure families like ours can still have access to these great resources.”

Sensory Education 5 star review on 27th March 2021

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Posted 4 years ago

“The arch is fantastic and arrived really quickly. The children love it.”

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Posted 4 years ago

“Items are great unfortunately still waiting for one item to arrive nearly 4 weeks..”

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Posted 4 years ago

“Bubble popper is fantastic keeping DD occupied Super fast delivery”

Sensory Education 5 star review on 14th March 2021

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Posted 4 years ago

“Excellent range and prices. Quick delivery”

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Posted 4 years ago

“Unfortunately my experience follows the customer below plus many others from TrustPilot, Money Saving Expert and various newspapers. As the below review, I wish I had checked before ordering from this website. Order placed over a month ago, never received so I requested a cancellation 2 weeks ago. Since then another replacement has apparently been sent (despite the order being cancelled) and they will not refund until the second order has been returned - despite it not having been delivered yet! To date I have sent 10 emails and filled in the website form on 3 different occasions and have received no response other than an automated message or unhelpful message. The phone number just tells me to contact by email. Whatsapp is being ignored. If customer services happen to read this, my order is 185979/280121/46 and I would very much like my money back.”

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Posted 4 years ago

“Placed an order mid January. Only part of my order was delivered. I have since not been able to get a response from customer care, no other way to communicate. No working phone number, no email address and no complaints procedure. As a not for profit family support space every penny counts and currently down £100. Unfortunately will have to take steps to escalate this.”

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Posted 4 years ago

“Speedy next day delivery, product received in perfect order. As a retired primary teacher I know that this resource, Tackling Tables will enable me to help my granson with his tables.”

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Posted 4 years ago

“Decided to choose Sensory Education after the most awful experience with sensory toy warehouse. Sensory Education did not let me down and goods were delivered swiftly and were perfect.”

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Posted 4 years ago

“Products arrived on time and in good condition. Products were reasonably priced. Very happy with products and service.”

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Posted 4 years ago

“Arrived on time. Works perfectly. My son loves this.”

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Posted 4 years ago

“I need to look on Trust Pilot more before purchasing online! I have had similar experience to most on Trust Pilot. I ordered over 3 weeks ago a birthday present for my son. Waited 14 days to make sure it wasn't coming and giving extra time due to pandemic and then contacted customer support. Received cut and paste answer I know this as logged 2 in different ways and exact word for word answer came back. Followed up a couple of days later and still no reply. Now having to do a chargeback to get my money back so I can order elsewhere and my son didn't get his present on his birthday. If it really has been going on this long and this many people are effected surely they're not fit to be trading?”

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Posted 4 years ago

“Shockingly bad experience sadly. Order arrived two weeks late, didn’t contain goods ordered , but similar items. Sensory cushion was completely different form photo - different colour , different face, no packing , labels, safety screw for battery box missing - must have been used . Only one sawn in label in Chinese . Arrived in a bag - all mushed up. So not safely and unprofessionally packaged. In reply I was told I need to pay to return the items myself and better get the parcel insured. I can point out they didn’t send it out insured or tracked as when I chased it before Christmas I was told they sent it on the basic delivery option via Royal Mail.”

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Posted 4 years ago

“My niece loved the confetti squeezy light up ball - 2nd favourite Christmas toy. Good service and well packaged. Thank you.”

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Posted 4 years ago

“Great product range”

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Posted 4 years ago

“Great customer service Speedy delivery”

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Posted 4 years ago

“A great sight with great sensory products , definitely recommend you take a look I’m sure you will find something.”

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Posted 4 years ago

“keeps my Grandson happy every time he uses them, (10 mtr sensory Light Rope) well worth the money to see him operate the lights.”

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Posted 5 years ago

“If I could choose 0 stars I would! Image clearly states my order is on its way or been delivered. What has actually happened is the company have refused to tell me where my order is after 4 weeks of waiting. I have contacted customer services several times to which I have had no reply after waiting more than a week for a response. I have contacted the accounts team who said a refund has been issued (it hasn’t) as the product was returned to the warehouse but they cannot say when delivery was attempted (as it never was). They are selling items they do not have in stock and never have. Despicable company who have removed my comments on social media so as to appear like a good company to shop with. Please don’t waste your money- over £150 lost!”

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Posted 5 years ago

“Order as expected, prompt delivery, no issues.”

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Posted 5 years ago

Sensory Education is rated 3.9 based on 1,467 reviews