Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"The quick delivery of my order was a lifesaver. It allowed me to be fully prepared for the school year in no time."”

Helpful Report

Posted 2 years ago

“"The classroom resources offered here are top-quality and affordable. They are perfect for my needs and I couldn't be happier with my purchase."”

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Posted 2 years ago

“"The sensory play ideas provided here are so creative and unique. They keep my kids engaged and learning without even realizing it."”

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Posted 2 years ago

“"The sensory play ideas provided by this company are a cut above the rest. They are innovative and engaging for kids and adults alike."”

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Posted 2 years ago

“"I can't say enough good things about the quick delivery of my order. I was pleasantly surprised at how fast it arrived and how well-packaged everything was."”

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Posted 2 years ago

“"I was blown away by the quick delivery of my order. It was so efficient and easy, thank you."”

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Posted 2 years ago

“"I am so grateful for the quick and easy delivery of my classroom resources. It made prepping for the school year so much easier."”

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Posted 2 years ago

“"The quality of the classroom resources I received was exceptional. I will definitely be a returning customer."”

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Posted 2 years ago

“"The sensory play ideas provided are so easy to set up and implement. They require minimal effort and maximum fun."”

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Posted 2 years ago

“Had an email offer for Numberblocks toys and the range was beautiful, ordered on the Thursday and arrived on the Friday,Little Sammy loves his new Numberblock toys.”

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Posted 2 years ago

“Lovely fidget toys and fast delivery.”

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Posted 2 years ago

“Waited 3 weeks for a small delivery and it wasn't prossesd untill I sent 3/4 emails asking for a refund, they said it was too late as they processed it the very next day”

Helpful Report

Posted 2 years ago

“SensoryEducation now trading as Cheap Disability Aids have atrocious customer care. They do not answer a straight question such as "when was the order dispatched?" They finally cancelled my order, outside contract law, as they were unprepared to answer the question. I found the response discourteous and arrogant. I cannot recommend this company,”

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Posted 2 years ago

“Excellent quality”

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Posted 2 years ago

Dear Claire, Thank you so much for taking the time to leave us a review. Your valued custom means a lot to us, and we're thrilled to hear that the sensory toys and outdoor play equipment are being enjoyed by all. We're always striving to provide the best products and services, and your positive feedback is greatly appreciated. Please don't hesitate to let us know if there's anything else we can do to enhance your shopping experience. Thank you again for choosing our store, and we hope to continue serving you in the future.

Posted 2 years ago

“Zero communication took 6 weeks to arrive and no one replied to my emails.”

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Posted 2 years ago

We would like to extend our apologies for the delay you experienced with your order. We understand that the package was lost in transit with Royal Mail which caused an inconvenience to you. However, we are glad to hear that our customer service team was able to assist you on March 15th and advised that we would replace the package for you. We are pleased that the replacement package was delivered just a couple of days later. We take your feedback seriously and we will continue to work hard to ensure that all of our customers receive a positive experience with us. If you have any further inquiries or concerns, please do not hesitate to get in touch. Thank you for bringing this to our attention and we hope to serve you better in the future.

Posted 2 years ago

“Awful products and bad delivery”

Helpful Report

Posted 2 years ago

“Absolutely shocking service!! Emailed way over 8 times regarding my order that still hasn’t arrived which I paid £160 for. My other order placed at the same time half of the items where incorrect. I’ve had no help, no one to fix it or tell me where my other order is. I would NOT recommend them to anyone & AVOID at all costs, as I am now £160 out of pocket and ignored. AVOID AVOID AVOID!!!!!!!”

Helpful Report

Posted 2 years ago

I can see that our team have sent over the returns information to you on a few occasions. The picking error is easy to resolve and just needs you to log the issue on the returns system Returns You can log a returns query below and this will allow you to log damages,faulty items and all other returns. https://www.cheapdisabilityaids.co.uk/tools/returns

Posted 2 years ago

“Pleased with items purchased exactly as described. The reason it isn’t 5 stars is because delivery took far too long (5 weeks)”

Helpful Report

Posted 2 years ago

Dear Gemma, I wanted to sincerely apologize for the delay in your delivery. We understand that you were counting on receiving your order in a timely manner, and we regret any inconvenience this may have caused. Please know that we have raised the issue with our warehouse team to fully assess and review the matter. We want to learn from this experience and make sure that we do everything we can to avoid similar complications in the future. We appreciate your patience and understanding, and please don't hesitate to reach out to us if you have any further concerns or questions.

Posted 2 years ago

“I am concerned as I have missing items and this has not been resolved. I need a phone number please”

Helpful Report

Posted 2 years ago

Dear Karen, Thank you for taking the time to review our products and services. We are sorry to hear that you have had a negative experience with your recent order. Please be assured that we take customer satisfaction very seriously, and we would like to do everything we can to resolve this matter for you. We kindly advise you to reach out to our customer care team at customercare@sensoryeducation.co.uk with your order number, and we will ensure that all necessary steps are taken to address your concerns. Thank you for bringing this issue to our attention, we appreciate your feedback and look forward to resolving this matter as quickly as possible for you. Best regards, The Sensory Education Team

Posted 2 years ago

“Still waiting on my item I ordered 2 weeks ago very dissapointed at the poor customer service no update on my delivery date avoid ! This is my sons money and he needs his order still waiting g back for a reply !!!”

Helpful Report

Posted 2 years ago

Sensory Education is rated 3.9 based on 1,467 reviews