Sensory Education Reviews

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

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Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sensory toys from Sensory Education have become an essential part of our therapeutic practice. The quality is unmatched!”

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Posted 2 years ago

“My son absolutely loves the sensory toys we ordered from Sensory Education. They\'re perfect for imaginative play and sensory exploration.”

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Posted 2 years ago

“The customer support team at Sensory Education is incredibly knowledgeable and helpful. They made the ordering process a breeze.”

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Posted 2 years ago

“I was so impressed with the variety of sensory toys available at Sensory Education - there\'s something for everyone!”

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Posted 2 years ago

“The quality of the sensory toys at Sensory Education is top-notch. They\'re sturdy, durable, and perfect for sensory play.”

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Posted 2 years ago

“Items did not arrive & were sent again. Only 1 of the items has now arrived. Contacted customer services twice & no reply!”

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Posted 2 years ago

“Great delivery times and lovely sensory toys”

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Posted 2 years ago

“This company is supposed to be for special needs. Not good updates. Seem more interested in taking money out your bank straight away then u have to chase order all the time I ordered over a month ago I’ve emailed more than twenty times. They still have failed to deliver three items. Still haven’t received them but they have taken the money. I wouldn’t recommend them to anyone with a special needs child at all. I have been receiving same email saying that they are trying to find out how long before three items delivered. I have been scammed out of money. No delivery of items nearly £200 their number on their website is a blocked number. Don’t order anything from this company please”

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Posted 2 years ago

“Delivery took over 6 weeks. Parcel was sent to Scotland!! I live down south”

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Posted 2 years ago

We're sorry to hear that your delivery experience did not meet your expectations. We want to assure you that we take any delivery errors seriously, and in this case, there was an error on DPD's behalf who misrouted the package. Our support team worked diligently with you and DPD to resolve the issue once it was alerted to us. We sincerely apologize for the inconvenience this may have caused you, and we appreciate your patience and understanding throughout the process. Please do not hesitate to contact us if there is anything else we can do to make it right. Thank you for your business and trust in our company.

Posted 2 years ago

“Didn’t turn up! Even after chasing up with sensory education and promising to look into it! I found out mines not the only one that has no show delivery! I’m gutted as I really wanted what I ordered and it was my sons dla money I spent on them. They company is taking money from a 4 year old and not giving him the items ti help his sensory needs! Shameful!”

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Posted 2 years ago

“I was pleasantly surprised with how quickly my order from Sensory Education was shipped. Plus, their customer support team was so friendly and helpful!”

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Posted 2 years ago

“Sensory Education\'s sensory toys are an incredible value for their quality - I couldn\'t be more satisfied with my purchase.”

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Posted 2 years ago

“Our sensory toys from Sensory Education have been a game changer in our playtime! My kids can\'t get enough of them.”

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Posted 2 years ago

“Sensory Education's excellent customer service and quick delivery truly set them apart from the competition.”

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Posted 2 years ago

“The customer service at Sensory Education is excellent. They were so helpful and really went above and beyond to make sure I found the right toys for my child.”

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Posted 2 years ago

“I was blown away by the speed of delivery from Sensory Education! My package arrived in just two days and everything was perfectly packaged.”

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Posted 2 years ago

“I placed my £240 order a month ago and have not received my items or a refund. This is my Son’s Disability money! Customer service is shocking and they are not replying to my emails efficiently or just ignore me. I have never been so upset with a company before. This is absolutely shocking practice.”

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Posted 2 years ago

“I have posted this review on trust pilot and also reported my concerns to trading standards. Only after doing this the company started to give me professional updates after weeks of chasing a undelivered item. Then they sign posted me to this review website saying they have positive reviews. Well all I can see is more negative reviews. In a nut shell I ordered items over a month ago, paid and still don't have the items.”

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Posted 2 years ago

“Great sensory toys in our fiddle kit and was really good value and packed with some unique fidget toys.”

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Posted 2 years ago

“Items were broken Items were missing Took 28 days to arrive (bare in mind, we’re also UK- London based) Poor customer service”

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Posted 2 years ago

Sensory Education is rated 3.9 based on 1,467 reviews