Sensory Education Reviews

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

Write Your review

Tell us how Sensory Education made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to contact Sensory Education for weeks regarding settling an invoice with a query on and a duplicate order and I have had no response at all - I have contacted via email and via the website.”

Helpful Report

Posted 2 years ago

“Website easy to use and found great items for a new baby gift. Order arrived safely and not damaged Disappointed that one large box item arrived without any type of packaging and delivery label stuck to it. I’m all for reducing packaging but with no way of removing the delivery label without causing a mess to the box, it’s not a great look to present as a gift. Have contacted customer service by email, no reply”

Helpful Report

Posted 2 years ago

“A huge shame that the order was so delayed, which then missed the birthday I had made the order for in plenty of time considering the 3-5 working days stated. No reply to my emails sent.”

Helpful Report

Posted 2 years ago

“This company steals money from vulnerable children. The majority of the users of their site are parents of disabled children or children with sensory processing difficulties. The type of items this company sell are exactly what the children's Disability Living Allowance payments are for. They take money but don't send the items (usually witholding the most expensive item). The staff repeatedly ignore correspondence in the hopes that whoever they have duped will give up. The way their customer service system is set up sends you round in circles until the last straw when you must write them a letter stating the Sale of Goods Act. Only then will they respond, but in a hostile manner. They refused to refund me saying it was "with legal" which just was not true - luckily my bank intervened and was able to recoup the loss. Any positive reviews about this company are fake. The company appears to have been trading for years under various names to get away with this. Search Cheap Disability Aids and read those reviews. I have reported them to Customer Trading Standards and Watchdog. Sensory Education will attempt to flag reviews for being defamatory but negative reviews are all justified.”

Helpful Report

Posted 2 years ago

“We love our new sensory tools,so many ways to use them to develop skills. Quick delivery and found the best price from Google and very happy with service and product.”

Helpful Report

Posted 2 years ago

“We love our new sensory tools,so many ways to use them to develop skills. Quick delivery and found the best price from Google and very happy with service and product.”

Helpful Report

Posted 2 years ago

“Easy to use website and ordering service. Speedy delivery .Top quality products at an affordable price. Will definitely use again.”

Helpful Report

Posted 2 years ago

“Ordered on 16.2.23 Over a month later I recieved a delivery today. Delivered but the order is wrong. Missing a 3rd tuff tray. I asked for a refund weeks OK and didn't get it. Please advise why the service has been so bad”

Helpful Report

Posted 2 years ago

“Great selection of things & speedy service.”

Helpful Report

Posted 2 years ago

“Pleased with the product and the children really enjoy it. Waited a long time for delivery.”

Helpful Report

Posted 2 years ago

“My order came in good time but it wasn’t what I ordered so I returned it. After 1 month I still haven’t received my refund. No one is answering the phone or replying to my emails. Avoid!!!”

Helpful Report

Posted 2 years ago

“Got it right on time very please with it it for my grandsons and they r over the moon with it many thanks”

Helpful Report

Posted 2 years ago

“I order took ten days to arrive, the order tracking ilink didn't work. When the order finally arrived the items were not what I ordered. I waited a further 14 days for a returns request to be processed.....yesterday I recieved an email with a returns approval link that doesn't work. Really disappointing service!!!”

Helpful Report

Posted 2 years ago

“The sensory toys from Sensory Education have made such a positive impact on my son\'s behavior and self-regulation. We can\'t thank them enough!”

Helpful Report

Posted 2 years ago

“After changing my mind about ordering an item I emailed to ask to cancel the order as it hasn’t been dispatched yet but was informed that it was too late as the order had already been processed and that I was strongly recommended to accept the delivery when it came due to it taking longer to process a refund if the delivery wasn’t accepted. Upon taking this advice and accepting the delivery I then discovered I would need to pay £9 to return the item via post as it turns out returns have to be paid for by the consumer. This cost 1/3 of the value of the item, however I paid for the postage to return this as I would at least get 2/3 of the amount I had spent on the item back once the refund was processed. I am still waiting for a refund 2 weeks after returning the item, and I am still yet to receive an email to acknowledge that my item has been received and the refund is being processed. This is despite emailing to ask for an update regarding my order and refund which I have had no response to. Would not recommend using this company again as communication has been poor and as it stands I have been left out of pocket.”

Helpful Report

Posted 2 years ago

“The delivery time for my order from Sensory Education was impressively fast. I was able to start incorporating the toys right away!”

Helpful Report

Posted 2 years ago

“The variety of sensory toys available on Sensory Education\'s website is truly impressive. I was able to find everything I needed for my child\'s unique needs.”

Helpful Report

Posted 2 years ago

“I have never been disappointed with an order from Sensory Education. Their toys are consistently high quality and satisfying.”

Helpful Report

Posted 2 years ago

“The sensory toys from Sensory Education have been an absolute lifesaver. Thank you, Sensory Education!”

Helpful Report

Posted 2 years ago

“I have never been happier with a purchase than I am with my recent order from Sensory Education. Their toys are amazing!”

Helpful Report

Posted 2 years ago

Sensory Education is rated 3.9 based on 1,467 reviews