TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,149 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was super easy.”

Helpful Report

Posted 11 months ago

Thank you so much for your fantastic 5-star rating on TheInsoleStore, Robb! We appreciate your support and are thrilled to hear that you had a great experience with our services. It was super easy, wasn't it? Your satisfaction is our utmost priority, and we look forward to serving you again in the future. If you have any further questions or need assistance, feel free to reach out to us. Once again, thank you for choosing TheInsoleStore!

Posted 11 months ago

“Shopping with your company is really easy especially for a low tec person like me. I will be back again.”

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Posted 11 months ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Terence! We truly appreciate your feedback and support. It's incredibly wonderful to hear that shopping with our company has been easy for you, especially as a self-proclaimed low tech person. We take pride in providing a user-friendly experience for all our customers, so comments like yours truly make our day. Thank you once again for your kind words and for being a valued customer. We sincerely appreciate your support!

Posted 11 months ago

“I was able to place the order on-line. I just placed the order.”

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Posted 11 months ago

Thank you so much for your glowing 5-star rating of TheInsoleStore, Stephen! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us. We are also delighted to know that you found our online ordering process convenient. At TheInsoleStore, we strive to make the purchasing experience as seamless as possible, and we're thrilled that you were able to effortlessly place your order. Once again, thank you for your wonderful review and for choosing TheInsoleStore!

Posted 11 months ago

“Finally, I found an insole that fits my need”

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Posted 11 months ago

Thank you so much for taking the time to rate us with five stars, Karl! We greatly appreciate your kind words and support. We're thrilled to hear that you finally found the perfect insole for your needs. We value your loyalty as a customer, and we're grateful for your continued trust in our products and services. Thank you once again for your wonderful review, and we look forward to serving you in the future!

Posted 11 months ago

“This is my first time ordering.”

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Posted 11 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Debra! We greatly appreciate your support and are thrilled to have provided you with a wonderful shopping experience. Once again, thank you for choosing TheInsoleStore, and we hope to serve you again soon.

Posted 11 months ago

“Timely service”

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Posted 11 months ago

Thank you so much for your exceptional 5-star rating of TheInsoleStore! We are thrilled to hear that you had a positive experience shopping with us. Your satisfaction is our top priority, and we are glad to know that our efforts met your expectations.Timely service is an integral part of our commitment to providing excellent customer service. We understand the importance of delivering products promptly, and we're glad we could meet that expectation for you. Once again, we sincerely appreciate your support and the time you took to share your positive experience. We look forward to serving you again in the future.

Posted 11 months ago

“No complaints, what I ordered was what I received, thank you.”

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Posted 11 months ago

Thank you so much for your incredible 5-star rating of TheInsoleStore, Kevin! We greatly appreciate your kind words and are thrilled to hear that you received exactly what you ordered without any issues. "No complaints, what I ordered was what I received, thank you" is music to our ears! We are extremely grateful to have loyal customers like you who trust us to provide top-notch products and excellent service. Your continued support means the world to us, and we look forward to serving you in the future. Thank you again!

Posted 11 months ago

“All good, thank you”

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Posted 11 months ago

Thank you so much for your fabulous 5-star review of TheInsoleStore, Pamela! We truly appreciate your kind words and feedback. Thank you for your support!

Posted 11 months ago

“The website was easy to navigate, and the selection was great. I also appreciated the free shipping and discount n first order.”

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Posted 11 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Susan! We're glad that you found our website easy to navigate and enjoyed our wide selection of products. It's wonderful to know that you also took advantage of the free shipping and discount on your first order - we strive to provide the best deals and savings to our valued customers like yourself. Thank you again for choosing TheInsoleStore. We look forward to serving you in the future and providing you with the utmost satisfaction in all your footwear needs.

Posted 11 months ago

“Always a pleasure ordering from TheInsoleStore, the operators are very sweet attentive and professional.”

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Posted 11 months ago

Thank you for your kind words and glowing review of TheInsoleStore, John! We are so pleased to hear that your ordering experience with us is always a pleasure, and that our Customer Service Team has been consistently sweet, attentive and professional. We pride ourselves on providing top-tier customer service, and we are happy to hear that we achieved that goal for you. We hope you enjoy your order once you receive it, and we appreciate your business and support of TheInsoleStore! Thank you again!

Posted 11 months ago

“It was easy to find the exact shoe I wanted and to order it! My shoes have not been delivered yet but they are in route.”

Helpful Report

Posted 11 months ago

Thank you for your wonderful 5-star review of TheInsoleStore, Linda! We are so happy to hear about your positive shopping experience with us. We are thrilled to hear that it was easy to locate the exact shoe you were looking for on our website, and that placing your order was simple. We hope you enjoy the shoes when you receive them! Thank you again for your support of TheInsoleStore - We hope to serve you again in the future!

Posted 11 months ago

“I use Spenco flat insoles with my custom orthotics to add a little more cushion. Years ago when plain, flat insoles became more difficult to find in brick andd mortar stores I turned to online shopping and found The Insole Store. Been using Insole Store ever since. They have what I want and shopping is easy. The shipping is really quick. Very happy.”

Helpful Report

Posted 11 months ago

Thank you for your glowing 5-star review of TheInsoleStore! We are so happy to hear that you have found the perfect insole for your needs, and that we've been able to supply it for you ever since you have been unable to find it in brick and mortar stores. We know how important it can be to have the insoles you need, and we're happy we have been a consistent source for them! We are also pleased to hear that your shopping experience was easy, and that your order shipped out quickly. We appreciate your support and kind words, and we hope to serve you again in the future! Thank you, again!

Posted 11 months ago

“First heard about these from my foot doctor. Have used these now for 18 months, ordered another pair as they've worked so well and comfortable to wear. The shopping experience was easy, once I found the we site.”

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Posted 11 months ago

Thank you, Arlo, for your fantastic 5-star rating of TheInsoleStore! We greatly appreciate your support and are thrilled to hear that our insoles have been a tremendous help for you over the past 18 months. It's fantastic to know that you find them comfortable and effective enough to order another pair. We're delighted to have made a positive impact on your foot health journey. Moreover, we're glad you found the shopping experience on our website to be easy. If you ever need any further assistance or have any questions, our team is always here to help. Thanks again for choosing TheInsoleStore!

Posted 11 months ago

“The original insoles work for me. Got them for all my shoes:) Thanks y'all!”

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Posted 11 months ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Margie! We're thrilled to hear that the PowerStep Original Orthotic Insoles have been a perfect fit for all your shoes. We're proud to be able to provide you with products that cater to your needs and make your footwear more comfortable. Once again, we cannot thank you enough for your kind words and your continued trust in our brand. We appreciate your business and look forward to serving you again in the future!

Posted 11 months ago

“I am a four time repeat customer and love your insoles. I have extreme neuropathy and have pain in my feet constantly. The insole helps me a cushion to ease the pain.”

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Posted 11 months ago

Salvatore, Thank you so much for the kind words, and I'm glad the insoles have helped! Please don't hesitate to reach out if you need anything!

Posted 11 months ago

“The store came up on a google search for Vionic sandals. Since the store is primarily an insole store you have to search for shoes under the title “shop more” then “footwear “ if you are looking for shoes. It took me awhile to figure this out. They do have good prices on their shoes. I would definitely shop there in the future for good quality supportive shoes.”

Helpful Report

Posted 11 months ago

Thank you so much, Christy, for taking the time to give us a 5-star rating on TheInsoleStore! We sincerely appreciate your feedback and we're thrilled to hear that you had a positive shopping experience with us.We understand that our primary focus is on insoles, so finding shoes on our website may not be as straightforward. We apologize for any confusion caused, but we're glad you were able to locate the shoes you were looking for under the "shop more" and "footwear" sections. We're also delighted to hear that you found our prices to be good and that you plan on returning for future purchases of high-quality, supportive shoes. We always strive to provide our customers with the best products at competitive prices Once again, thank you for choosing TheInsoleStore. We look forward to serving you again in the future and providing you with top-notch footwear and exceptional customer service!

Posted 11 months ago

“Easy to find the items I need. Material was in stock and according to recent email already on its way.”

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Posted 1 year ago

Thank you for your feedback, Paul! We're happy to hear your order was easy to place and shipped out quickly! If you need anything in the future, please don't hesitate to reach out! Have a great day!

Posted 11 months ago

“It is easy to navigate TheInsoleStore site. I have been wearing Birkenstock Orthodicts for years and they work fabulous. They have served me well for tennis, walking fitness etc. I had the one from the podiatrist which I paid $400. In my humble opinion, these work better for me. I have them in every closed shoe/sneaker I wear.”

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Posted 1 year ago

Thank you for your 5-star review Janet! We're happy to hear you found a cost friendly alternative! Your support means the world to us, and we look forward to serving you again in the future!

Posted 11 months ago

“Very easy to use,clear and concise.Great details on product.Payment with PayPal was a breeze.Thanks.”

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Posted 1 year ago

Thank you for your review, Mr. Meador! We're happy to hear how easy your ordering experience was! If you ever need anything in the future, please do not hesitate to ask!

Posted 11 months ago

“I knew what I needed; very easy to shop”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore! We appreciate your kind words and are delighted to know that our service has met your expectations. We are thrilled to hear that our website made it easy for you to find the perfect insoles. Your satisfaction is our top priority, and we are dedicated to providing a seamless and user-friendly shopping experience. Thank you also for being a loyal customer of TheInsoleStore. Your continued support means the world to us, and we look forward to serving you again in the future.

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,149 reviews