TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,150 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,150 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find your website is very easy to use and I was able to find what I wanted right away without any difficulties.”

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Posted 1 year ago

Thank you so much for taking the time to leave us a fantastic 5-star rating, Victoria! We're thrilled to hear that you find our website incredibly user-friendly, allowing you to quickly find what you were looking for without any troubles. Your satisfaction is our utmost priority, and we're delighted that our platform made your shopping experience seamless. Thank you again for choosing TheInsoleStore!

Posted 1 year ago

“Easy to navigate website and they have competitive prices. Free fast shipping is a plus!”

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Posted 1 year ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Charles! We're thrilled to hear that you find our website easy to navigate, and we couldn't agree more that our competitive prices are hard to beat. And yes, free fast shipping is definitely a plus! We are grateful for customers like you who continue to choose TheInsoleStore for their footwear needs. Your satisfaction is always our top priority, and we're glad to know that we've been able to meet your expectations. We look forward to serving you in the future!

Posted 1 year ago

“Sherylyn (Insole Store customer service) helped me to choose the best insole (PS Pinnacle Low Insole (10-10.5 mens)) based on my podiatrist's advice. My Insole Store purchases were handled very well with good email communication, shipment tracking and on-time delivery. Thanks InSole Store for your customer service and delivering quality footwear support products at a good price.”

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Posted 1 year ago

Thank you so much for leaving us a wonderful 5-star rating! We truly appreciate your support and are thrilled to hear that you had a great experience with TheInsoleStore. We're glad to know that Sherylyn from our customer service team was able to assist you in choosing the best insole based on your podiatrist's advice. It's our priority to provide our customers with the best support and guidance, and we're happy to hear that Sherylyn was able to help you with that. Thank you for your loyalty as a customer. It means a lot to us that you continue to choose TheInsoleStore for your footwear support needs. We look forward to serving you again in the future!

Posted 1 year ago

“My shopping experience was very pleasent, I love the service, very nice polite.”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Rolanda! We truly appreciate your support and are thrilled to hear about your pleasant shopping experience. Your kind words about our service and the politeness of our team mean so much to us. We couldn't be happier knowing that you loved the service provided. Thank you again for taking the time to share your positive feedback. We look forward to serving you again in the future!

Posted 1 year ago

“Excellent!”

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Posted 1 year ago

Thank you so much for your 5-star review and kind words - "Excellent!" We are so happy to hear that you had an enjoyable shopping experience with TheInsoleStore. We appreciate your kind words and look forward to serving you again in the future!

Posted 1 year ago

“VERY EASY TO USE!”

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Posted 1 year ago

Thank you for your wonderful 5-star review, Sharon! We are so happy to hear that you found our website very easy to use! We strive to provide our customers with a seamless and enjoyable shopping experience, and we are happy to hear that is what we delivered. We appreciate your business and look forward to serving you again in the future!

Posted 1 year ago

“I am a first time online shopper but the shopping process was intuitive and used logical process.”

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Posted 1 year ago

Thank you for your kind words, Robert! We are thrilled to hear that your first shopping experience with us was positive. We hope you enjoy your order, and we hope to serve you again in the future!

Posted 1 year ago

“Super fast delivery”

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Posted 1 year ago

Thank you so much for your 5-star review of TheInsoleStore, Janice! We are so happy to hear that your order arrived to you quickly. We hope you enjoy it, and we sincerely appreciate your loyalty and support! We look forward to serving you again in the future.

Posted 1 year ago

“It was very easy to shop on line and find what I needed to purchase!”

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Posted 1 year ago

Thank you so much for your wonderful 5-star review of TheInsoleStore, Susan! We are so happy to hear that it was very easy to navigate our website and find what you were looking for! We strive to provide our customers with a seamless shopping experience, so we are thrilled to hear we hit the mark. We appreciate your business and support of TheInsoleStore, and we hope to serve you again in the future!

Posted 1 year ago

“Website is easy to navigate.”

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Posted 1 year ago

Thank you for your 5-star review of TheInsoleStore, John! We are so happy to hear that you found our website easy to navigate, and we appreciate your business and loyalty towards us. We hope you enjoy your order, and we look forward to serving you again in the future!

Posted 1 year ago

“I purchased the Form Memory Foam insoles just before leaving on a trip. I promptly received my order. Prior to buying these insoles, I lived in my Oofos flip flops. I wanted to be able to wear tennis shoes without pain and these insoles did that. My feet were happy.”

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Posted 1 year ago

Thank you for your feedback, Nancy! We are so glad to hear that your insoles arrived to you quickly, and that they are alleviating your foot pain. We love to hear that your feet are happy! We appreciate your kinds words and loyalty towards TheInsoleStore, and we look forward to serving you again in the future!

Posted 1 year ago

“Nice and quick”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore, Mary! We truly appreciate your kind words and feedback. We are delighted to hear that you had a positive experience with our service. Our team strives to provide efficient and prompt assistance to all our valued customers. Once again, thank you for taking the time to share your satisfaction with us. We appreciate your business and hope to serve you again in the future!

Posted 1 year ago

“This is my first time buying from The Insole Store. The expirience of ordering insoles was great. They arrived very quickly. Even though the product was great, I had to make an exchange which took a while. I told them about it and they were very gracious and generous in how they responded. Their attention to the client is outstanding! Thank you!”

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Posted 1 year ago

Thank you for your feedback, Maria! We are so happy to hear that the purchasing part of your shopping experience with us was seamless! We do sincerely apologize for your experience with your return/exchange - we agree, three weeks is a very long time to wait for an exchange item. We are very sorry for the huge inconvenience. We are currently transitioning warehouses, and this is the cause for the delay in returns currently being processed. We will be reaching out to you privately, to help resolve this matter. We appreciate your feedback and your business with TheInsoleStore!

Posted 1 year ago

“I am so glad I found your website. Thank you for carrying the insoles I use, since they were discontinued by New Balance.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore! We truly appreciate your support and feedback. We are absolutely thrilled to hear that you found our website and that we carry the insoles you use. It's always our aim to provide our customers with a wide range of quality products, including those that may have been discontinued by other brands. We understand how frustrating it can be when a beloved product is no longer available, and we're glad to have been able to help you find a suitable alternative. Once again, thank you for your kind words and for choosing TheInsoleStore. We genuinely value your satisfaction and look forward to serving you in the future!

Posted 1 year ago

“Awesome soles available!”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Blake! We are thrilled to hear that you had a fantastic experience with us. Your kind words mean a lot to us and we are glad that our products were able to meet your expectations. We are committed to providing top-notch insoles that offer utmost comfort and support, and it's great to know that you found our selection impressive. Once again, thank you for choosing TheInsoleStore. We appreciate your support and look forward to serving you again in the future!

Posted 1 year ago

“it is very confusing to find what i need. the item i bought last time is discontinued better???”

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Posted 1 year ago

Thank you for your feedback! We are so sorry to hear that you had trouble locating the item you bought with us last time, as it is discontinued. We only show one order with us under your name and email address, so we are unable to locate the item you are referring to. We are more than happy to assist you in finding that discontinued item, and double checking that we no longer have it available in our inventory. We will be reaching out to you privately to help resolve this matter. We appreciate your feedback and your business!

Posted 1 year ago

“If you offer a 10% off it should be automatically placed on your order…Thanks Frank Morgan”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Frank! Our 10% discount offer is contingent upon our customers signing up for our marketing emails, but our system has no way of connecting the email address you signed up with to our order platform to automatically apply your discount code, currently - we sincerely apologize for that! We have proceeded with retroactively applying your 10% discount code - you will receive an email alerting you of the refund. We will also be passing your insights along to our Website Development Team. Thank you again for taking the time to provide us with your feedback, and we appreciate your business!

Posted 1 year ago

“Everything went just the way it was suppose to.”

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Posted 1 year ago

Thank you so much for taking the time to give us a 5-star rating for TheInsoleStore, Barb. We truly appreciate your feedback and are thrilled to hear that everything went just the way it was supposed to. It means a lot to us to know that you had a positive experience with our store. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We hope to serve you again in the future!

Posted 1 year ago

“I bought my first SPENCO RX comfort insoles years ago and last month bought another brand because I couldn’t ’remember your name! What a mistake!!! My toes and heel left imprints on the cushion and didn’t provide the layer of cushioning the SPENCO has!! I won’t make that mistake again! SPENCO delivers exactly what the description states.”

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Posted 1 year ago

Thank you so much, Irene, for giving TheInsoleStore a glowing 5-star rating! We truly appreciate your kind words and are thrilled to hear about your positive experience with our Spenco RX comfort insoles. We understand that sometimes it's hard to remember brand names, but we're glad that you found your way back to us. We can't emphasize enough how important it is to have the right level of cushioning and support for your feet, and we're delighted that our Spenco insoles delivered exactly what you were looking for. Your satisfaction means the world to us, and we look forward to continuing to provide you with top-notch products and service. Should you need anything else in the future, please don't hesitate to reach out. Thank you again for choosing TheInsoleStore!

Posted 1 year ago

“Why don't you have overnight shipping?”

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Posted 1 year ago

Thank you for your feedback, Eric! We are happy to hear that you had an overall positive shopping experience with TheInsoleStore! We do not currently offer an overnight shipping option as we do not have a reliable and cost-effective method that we can offer to our customers at this time. We most sincerely apologize for the inconvenience! If this ever changes, we will certainly reach out and let you know. Thank you for again for taking the time to provide your feedback - we appreciate your business and hope to serve you again in the future!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,150 reviews