TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Excellent experience with speedy reply. Love you guys. I can walk good again. Thanks”

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Posted 3 years ago

Thank you for your kind words, Charles! We added some additional thank you Steps to your Rewards Account to use towards your next order!

Posted 3 years ago

“Spenco is the only brand of insole I will use--and since I can't find them in local stores any more, checked out this site. Delivery was very quick!! Thank you!”

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Posted 3 years ago

Thank you for your feedback, Darla! We're happy to hear you had a great shopping experience with us! We appreciate your business!

Posted 3 years ago

“Just bought my second pair of insoles. My first saved me hundreds ordering s mold and they really helped my foot pain. I’m adding them to as many shoes as need them. Also the site is easy to use and efficient.”

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Posted 3 years ago

Thank you for your feedback, Ishka! We're happy to hear you found your perfect insoles!

Posted 3 years ago

“As good as my $500 insoles. Comfortable and recommended by my podiatrist.”

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Posted 3 years ago

Thank you for your feedback, John! We're happy to hear you found a cost-effective over-the-counter insole that works just as well as the expensive ones! We appreciate your business and please let us know if you need anything in the future!

Posted 3 years ago

“These insoles are comfortable. Gives my feet the support I need.”

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Posted 3 years ago

Thank you for your feedback, Marjorie! We're happy to hear you found your perfect insoles!

Posted 3 years ago

“Product was readily available and shipped very quickly.”

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Posted 3 years ago

Thank you for your feedback, Scottie! We're happy to hear you had a great shopping experience! We appreciate your business!

Posted 3 years ago

“The website was very easy to use. Especially for myself, a technology challenged user.”

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Posted 3 years ago

Thank you for your business, Richard! We're happy to hear you found what you needed easily! If you ever need anything in the future, please don't hesitate to let us know! We appreciate your business!

Posted 3 years ago

“These are the most comfortable supportive flip-flops I have ever worn.”

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Posted 3 years ago

Thank you for your feedback, Gail. We're happy you're feet are loving your new flip flops! We appreciate your business!

Posted 3 years ago

“One of the few websites I've experienced that the webmaster was well paid - user friendly, quick, convenient, and allowing the customer to find precisely what he/she wanted without first having volumes of other products shoved down their throats. Thank You!”

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Posted 3 years ago

Thank you for your feedback, Ronald. We appreciate your kind words! We'll pass this on to our merchandising team, I'm sure they'll love to hear this! (They're small and in-house) Please let us know if you ever need anything in the future! We appreciate your business!

Posted 3 years ago

“Very dissatisfied with this purchase”

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Posted 3 years ago

Thank you for your feedback, Francoise. We're sorry to hear that your order didn't work for you. We do offer product recommendations based on your needs if you would like to reach out to our customer service team at Help@TheInsoleStore.com or 866-858-1294. All of our Exchange information can be found here: https://theinsolestore.com/pages/returns-exchanges

Posted 3 years ago

“delivered on time, fit was good, shoes feel new and comfortable”

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Posted 3 years ago

Thank you for your feedback, Daniel. Please let us know how we could have done better to get that 5th star! If you have any questions or additional feedback, please feel free to reach out to our customer service team at Help@TheInsoleStore.com or 866-858-1294. We appreciate your business.

Posted 3 years ago

“Great so comfortable!!❤️”

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Posted 3 years ago

Thank you for your feedback, Rhonda! We think you're pretty great, too! We appreciate your business!

Posted 3 years ago

“fast shippng. I have purchased these before from this seller so I know their good.”

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Posted 3 years ago

Thank you for your feedback, Loretta! We are happy to hear about your great shopping experience. We appreciate your business!

Posted 3 years ago

“Fast shipping”

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Posted 3 years ago

Thank you for your feedback, Dustin. We appreciate your business!

Posted 3 years ago

“I have been using my new orthotic insoles for three days now. Thus far, my experience has been good.”

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Posted 3 years ago

Thank you for your feedback, John! We are happy you found your perfect insoles! We appreciate your business!

Posted 3 years ago

“No problems at all. I love these inserts! My feet are so much happier!”

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Posted 3 years ago

Thank you for your feedback, Paula! We're happy to hear your feet are happy! We appreciate your business!

Posted 3 years ago

“Your representative Kimberly Phillips was excellent. Polite, informative and able to help me and resolve all my questions. Love my Insoles. Scott G”

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Posted 3 years ago

Thank you for your feedback, Scott! We agree that Kimberly is a great team member! Please let us know if you have any further questions. We appreciate your business!

Posted 3 years ago

“Best flip-flops ever. Timely arrival.”

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Posted 3 years ago

Thank you for your feedback, Sandra! We're happy you're loving your new flip-flops! We appreciate your business!

Posted 3 years ago

“Ordering was easy and shipping was fast. Product poor.”

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Posted 3 years ago

Thank you for your feedback, Patricia! We're happy to hear that you had a great shopping experience. Please feel free to reach out to our customer service team and we would be more than happy to help you get a better-suit product for your needs! They can be reached at either 866-858-1294 or Help@TheInsoleStore.com

Posted 3 years ago

“Arrived on time, in my shoes now and very satisfied; just what I was looking for and easy to order. Dave”

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Posted 3 years ago

Thank you for your feedback, David! We're happy to hear you had a great shopping experience! We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews