TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Found what I wanted quickly”

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Posted 3 years ago

Thank you for your feedback Amy. We are happy to hear that you found just what you needed! We appreciate your business!

Posted 3 years ago

“Perfect product shipped extremely fast”

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Posted 3 years ago

Thank you for your feedback Mike. We are happy to hear that you had a great shopping experience! We appreciate your business!

Posted 3 years ago

“Shipping was very prompt.”

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Posted 3 years ago

Thank you for your feedback, Robert! We appreciate your business!

Posted 3 years ago

“Product comfortable, quick shipping!”

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Posted 3 years ago

Thank you for your feedback Ronald! We are happy to hear that you had a great shopping experience and love your new product!

Posted 3 years ago

“Process was efficient and very timely. Product is awesome!”

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Posted 3 years ago

We think you are pretty awesome too, Carla! Thank you for your feedback!

Posted 3 years ago

“Excellent response with fast delivery and best price on the internet!”

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Posted 3 years ago

Thank you for your feedback, Edward! We are happy to hear you had a great overall shopping experience with us!

Posted 3 years ago

“I rec’d a shoe on the bottom was a 37 size, tag and bag was 36 size 5, not sure if I can wear the 37. Fast shipping.”

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Posted 3 years ago

Thank you for your feedback, Linda. If you will please reach out to our customer service team at help@theinsolestore.com or 866-858-1294, we'd love to look into this for you!

Posted 3 years ago

“I purchase inserts several times a year. I’ve never had a problem. I just ran points, it’s all a very pleasant experience.”

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Posted 3 years ago

Thank you for your feedback, Nancy! We are happy to hear you are using the rewards program! Isn't it great?

Posted 3 years ago

“Customer Service was Excellent”

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Posted 3 years ago

Thank you for your feedback, April! It was great working with you!

Posted 3 years ago

“Very easy to find what I wanted.”

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Posted 3 years ago

Thank you for your feedback, MaryJo! We are happy to hear finding what you were looking for was a breeze!

Posted 3 years ago

“The site was easy to navigate. I haven't received my shoes yet, but overall a good experience.”

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Posted 3 years ago

Thank you for your feedback, Peggy-Anne! Please let us know if you need anything once you do get your shoes!

Posted 3 years ago

“I am waiting to receive these insoles. My only suggestion is you provide a side view of these insoles as I was looking for something thin to cover my orthotics and could not tell from the view of the photo provided on the website if they were thin. If they are not, I will probably return them”

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Posted 3 years ago

Thank you for your feedback, Donna! We get the majority of our product photos directly from the manufacturers and with this specific product and since it's so thin, it would be hard to show an exact side view, but we understand what you mean! We provide measurements of all thicknesses of insoles within the product descriptions so hopefully, this helps your decision next time! If you ever have any questions though, please feel free to reach out to our Customer Service team at help@theinsolestore.com or 866-858-1294.

Posted 3 years ago

“THESE ARE GREAT”

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Posted 3 years ago

“Excellent soles! Stepped on a nail didn't even feel it ! Worth the money 100%. Take care of your feet they'll take care of you!”

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Posted 3 years ago

Thank you for your feedback, Ronaldo! We're happy to hear your insoles protected your feet!

Posted 3 years ago

“Comfortable only shoe size fits differently on each foot.”

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Posted 3 years ago

Thank you for your feedback, Mildred. If you will please reach out to our customer service team at 866-858-1294 or help@theinsolestore.com, we would love to look into this for you!

Posted 3 years ago

“Exactly what I wanted. Glad these insoles are still available”

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Posted 3 years ago

Thank you for your feedback, Deanna! We are happy to hear you found exactly what you wanted!

Posted 3 years ago

“Timely arrival and product as expected”

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Posted 3 years ago

Thank you for your feedback, Oron! We are happy to hear you had a great shopping experience!

Posted 3 years ago

“You guys are TOP notch on customer service. Thanks & keep it up”

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Posted 3 years ago

We think you are pretty great too, Eric! It was a pleasure helping you! We appreciate your business!

Posted 3 years ago

“This is my first experience shopping with theinsole store. I am very pleased with the merchandise and the level of service. Thank you insole store”

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Posted 3 years ago

Thank you for your feedback, Jeffrey! We appreciate your business!

Posted 3 years ago

“I prefer Insole Store to other online stores because all the best insoles are in one place so it’s just a much simpler and efficient experience. Fast shipping, fair prices.”

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Posted 3 years ago

Thank you for your feedback, Elizabeth! You're making us blush over here!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews