TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“It was easy to order online and the product was here in two days!”

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Posted 3 years ago

Thank you for your feedback, Thadine. We're happy to hear you had a great shopping experience! We appreciate your business!

Posted 3 years ago

“Still haven't received the orderes items :-(”

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Posted 3 years ago

Thank you for your feedback, Thomas. We apologize for the inconvenience and will be reaching out to you directly in regards to your shipment. We appreciate your business.

Posted 3 years ago

“My order was placed and must have been shipped the same day. I received my order in record time. My sisters and I wear the same size shoes and each pair fit to a tee! Thank you, thank you, thank you!”

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Posted 3 years ago

Thank you for your feedback, Sara! All orders that are placed before 2 pm ET Monday through Friday are shipped the same day! We're glad to hear you and your sister are loving your new shoes! We appreciate your business!

Posted 3 years ago

“User friendly, fast and I love the fact that I got free shipping!”

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Posted 3 years ago

Thank you for your feedback, Mary! We're happy to hear you had a great shopping experience at TheInsoleStore.com! We appreciate your business.

Posted 3 years ago

“When a company sends an email survey that is not responded to, why would they then violate privacy by sending the same thing by text? The message should have been clear”

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Posted 3 years ago

Thank you for your feedback, Rex. We apologize for the inconvenience. We have removed you from all further communications with our company.

Posted 3 years ago

“Excellent service! So excited that this product is available again. Thank you.”

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Posted 3 years ago

Thank you for your feedback, Ruby! We think you are pretty excellent as well!

Posted 3 years ago

“You woke me up with a text at 2:00 AM asking me to rate this product. So how do you think your rating will be.”

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Posted 3 years ago

Thank you for your feedback, Wingo. We apologize for the inconvenience and will be removing you from all direct communications from our company moving forward.

Posted 3 years ago

“Very good service woman who took my order was very helpful took her time with my guest ions. Would recommend you to my friends.”

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Posted 3 years ago

Thank you for your feedback, Madeline. We are happy to hear you had a great experience placing an order with us. We appreciate your business!

Posted 3 years ago

“Ordering was simple. Looking forward to receiving my insoles!”

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Posted 3 years ago

Thank you for your feedback, Domingo. We appreciate your business!

Posted 3 years ago

“I am familiar with this brand for this item. Ordering from the INsole Store was super easy and efficient. Will probably order another pair. Received the item two days after ordering! Thank you for great service!”

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Posted 3 years ago

Thank you for your feedback, Carol. We are happy to hear you found your perfect insoles! We appreciate your business!

Posted 3 years ago

“On line shopping is easy quick response and delivery. Arch support product well made durable my go to in all my shoes! Repeat customer for sure!”

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Posted 3 years ago

Thank you for your feedback, Diane! We are happy to hear you found your perfect insoles! We appreciate your business!

Posted 3 years ago

“The lady I talked to was really a great help.”

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Posted 3 years ago

Thank you for your feedback, Roger! We appreciate your business!

Posted 3 years ago

“I wanted to buy insoles for my son and I,but you were out of mt size, so only got his Then a day later I get an e mail that you have my size 9 , so now must place another order”

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Posted 3 years ago

Thank you for your feedback, Laura! We're happy that you were able to get what you needed! Please let us know if you ever need anything else in the future. We appreciate your business!

Posted 3 years ago

“Ordering was fast & easy.”

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Posted 3 years ago

Thank you for your feedback, Kathryn! We appreciate your business!

Posted 3 years ago

“I received my order within 3 days of ordering. The website was fast and easy to find products that I was interested in.”

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Posted 3 years ago

Thank you for your feedback, Martha! We appreciate your business!

Posted 3 years ago

“Ordered 2 sets of insoles. They came very promptly and we're exactly as ordered.”

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Posted 3 years ago

Thank you for your feedback, RW! We appreciate your business!

Posted 3 years ago

“As I have had 3 knees replacements and have trouble walking without pain for some time, I am anxious to see how they work. They feel great and I am hopeful .”

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Posted 3 years ago

Thank you for your feedback, Rose Ann! We are happy to hear that you have found some relief! Please let us know if we can be of any assistance in the future!

Posted 3 years ago

“Easy site to use & prompt delivery.”

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Posted 3 years ago

Thank you for your feedback, Lynda! We appreciate your business!

Posted 3 years ago

“Excellent product!”

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Posted 3 years ago

Thank you for your feedback, Richard! We appreciate your business!

Posted 3 years ago

“I am very pleased with the service I received.”

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Posted 3 years ago

Thank you for your feedback, William. We are glad to hear that you had a great shopping experience! We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews