TheInsoleStore Reviews

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“The kids inserts reall help my grandson’s foot pain.”

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Posted 3 years ago

Thank you for your feedback, Lilliana. We're happy to hear your Grandson's feet are happy! We appreciate your business!

Posted 3 years ago

“The Support ULTRA Arch is an excellent product! I will be purchasing more of these! It was an easy exchange for the item that I ordered but didn't like, for the ULTA arch that I did like.”

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Posted 3 years ago

Thank you for your feedback, Connie! We're happy to hear that you found your perfect insoles! We appreciate your business!

Posted 3 years ago

“Customer service assisted by answering questions pertaining to my specific feet 👣 issues, high arches, ball of foot pressure, etc. Inserts were perfect for needs.”

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Posted 3 years ago

Thank you for your feedback, Jackie. We appreciate your business!

Posted 3 years ago

“Very comfortable shoes and Great service. Thank you.”

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Posted 3 years ago

Thank you for your feedback, Lidia! We are happy to hear you are loving your new shoes! We appreciate your business!

Posted 3 years ago

“I still haven't received my order after 3 and half weeks and I get sent a review! This should say it all...”

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Posted 3 years ago

Thank you for your feedback, Craig. We will be reaching out to you directly in regards to your shipment. We appreciate your business.

Posted 3 years ago

“I have been the insoles from here and they have been very good for my feet. Thank you for keeping my feet healthy. Charlene Lussier”

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Posted 3 years ago

Thank you for your feedback, Charlene! We appreciate your business!

Posted 3 years ago

“They are very well padded, maybe a little too much.”

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Posted 3 years ago

Thank you for your feedback, Claudia! If you have any questions about your product, please let us know at Help@TheInsoleStore.com, we would love to help you find something else that would better suit your needs.

Posted 3 years ago

“Item didn't fulfill needs and refund was handled well so far. Still waiting for funds to be in my account. But never heard a response for my request for a different type of insole.”

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Posted 3 years ago

Thank you for your feedback, David! We are out of the office on the weekend, but should be in touch with you shortly! We appreciate your business!

Posted 3 years ago

“Need a different product”

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Posted 3 years ago

Thank you for your feedback, Dixie! We would be more than happy to help you find a different product. Please feel free to reach out to us at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business!

Posted 3 years ago

“Men's pair fit/feel like a dream. Women's pair very hard and uncomfortable.”

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Posted 3 years ago

Thank you for your feedback, Tracy. This review is for your shopping experience with us and you should have been able to leave separate reviews for each product ordered. If you need any help getting the Women's pair exchanged, please feel free to reach out to us at Help@TheInsoleStore.com or 866-858-1294. We appreciate your business!

Posted 3 years ago

“TheInsoleStore.Com is providing a great bunch of products with fast shipping! I received my insoles fast and they are life-changing! They didn’t keep me waiting and the product exceeded expectations. I’ll be back again and again!”

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Posted 3 years ago

We think you are pretty great too, Mary! Thank you for your feedback and we appreciate your business!

Posted 3 years ago

“My recent experience with TheinsoleStore.com was excellent. Helpful service, fast delivery.”

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Posted 3 years ago

Thank you for your feedback, Dorothy! We appreciate your business!

Posted 3 years ago

“prompt delivery”

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Posted 3 years ago

Thank you for your feedback, Don. We appreciate your business!

Posted 3 years ago

“These are like getting new shoes, make my favorite work boot feel brand new every time”

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Posted 3 years ago

Thank you for your feedback, Jon! We appreciate your business!

Posted 3 years ago

“Had the product I wanted, at a reasonable price.”

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Posted 3 years ago

Thank you for your feedback, Edward! We appreciate your business!

Posted 3 years ago

“I haven't placed them in my shoes yet because due to multiple chemical sensitivities I have them airing in the sun.”

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Posted 3 years ago

Thank you for your feedback, Pat. We will be reaching out to you directly in regards to your products. We appreciate your business.

Posted 3 years ago

“Very efficient, responsive and received my item promptly and well-packaged.”

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Posted 3 years ago

Thank you for your feedback, Cathy! We appreciate your business and hope you have a wonderful day!

Posted 3 years ago

“Speedy delivery, correct shoes!”

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Posted 3 years ago

Thank you for your feedback, Amy! We appreciate your business!

Posted 3 years ago

“Very happy with product,order second pair”

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Posted 3 years ago

Thank you for your feedback, Gary! We're happy to hear how much you loved your first pair that you purchased a second! We appreciate your business!

Posted 3 years ago

“I was surprised by how comfortable these insoles are on my feet. If they were recommended for you do not wait. Buy them immediately. I am a customer not being paid for this. No joke they absolutely help”

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Posted 3 years ago

Thank you for your feedback, Pat! We are happy you are loving your new shoes! We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews