TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I am still waiting to receive the goods I ordered more than 4 weeks ago now.”

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Posted 3 years ago

Thank you for your feedback, Kelly. We apologize for the inconvenience. We do show that your shipment is our for delivery today. Unfortunately, due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. If you have any further questions, please free to reach out to our customer service team at Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“I asked a question in regards to the size and they got back to me in good time”

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Posted 3 years ago

Thank you for your feedback, Rogelio. We appreciate your business.

Posted 3 years ago

“They were exactly what I was looking for! Thank-you!”

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Posted 3 years ago

Thank you for your feedback, Lee. We appreciate your business!

Posted 3 years ago

“I have ordered several times from TheInsoleStore, and every time the product is right and arrives quickly. I have problem feet but have been able to find things that allow me to wear normal shoes again. Thank you!”

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Posted 3 years ago

Thank you for your feedback, Marsha. We are happy to hear that you found your perfect insoles! We appreciate your business.

Posted 3 years ago

“First time user and very very pleased with not only the customer service but the product and how immensely and immediately it has helped my broken/arthritic big toe that has been plaguing me for the past 3 decades. It’s crazy actually how “normal” my foot/toe feels while wearing the product (until of course I remove my shoe and have to walk without it. Only wish I would have discovered you guys sooner! Thank you!”

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Posted 3 years ago

Thank you for your feedback, Bradley. We're happy to hear that our customer service team was able to help get you in something that helps your toe feel better! We appreciate your business and if you ever need anything, please do not hesitate to reach back out!

Posted 3 years ago

“I emailed asking where the heel lifts were and had an immediate response. Ordered them!!”

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Posted 3 years ago

Thank you for your feedback, Linda. We appreciate your business!

Posted 3 years ago

“I received the wrong item.”

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Posted 3 years ago

Thank you for your feedback, Constance. We show that you placed an order for the PowerStep Pinnacle Maxx Insoles in a size D: Men's 7-7.5 / Women's 9-9.5. If this is not the product you intended to purchase, we do offer an easy exchange program with free return shipping. You can find this information here: https://theinsolestore.com/pages/returns-exchanges We appreciate your business.

Posted 3 years ago

“I had a great experience ordering from TheInsoleStore ..... they had *exactly* what I was looking for! ALSO, my product arrived so *quickly*. This was my first time ordering from them, but it certainly won't be my last! :)”

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Posted 3 years ago

Thank you for your feedback, Judy. We're happy to hear that we had just what you needed and that it got to you quickly! We appreciate your business!

Posted 3 years ago

“I really like toe product. Service was very good.”

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Posted 3 years ago

Thank you for your feedback, Bette. We appreciate your business.

Posted 3 years ago

“How can I write a review. I haven't received the insoles YET!!”

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Posted 3 years ago

Thank you for your feedback, Ron. We apologize for the inconvenience. We do show that your order placed on the 24th, was shipping out the next day and is currently out for delivery. Unfortunately, due to the federal holiday yesterday, some shipments may have been delayed a day or two. We appreciate your business.

Posted 3 years ago

“I haven't worn them long enough to tell a difference yet”

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Posted 3 years ago

Thank you for your feedback, Lisa. We appreciate your business.

Posted 3 years ago

“I emailed your support team asking the question “what was my last order” bc initially I’d ordered the wrong item, had to return it for the right item. Hopi not to repeat that this time around. Your Support Team replied immediately, to my surprise and satisfaction. I haven’t received my items yet but am very hopeful they are want I’m in need of. Hope this is the information you were looking for.”

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Posted 3 years ago

Thank you for your feedback, Daniel. We're happy to hear our customer service team was able to get you taken care of quickly. We appreciate your business and please do not hesitate to let us know if you need anything else in the future.

Posted 3 years ago

“I ordered a pair of orthotic sandals to be delivered at our summer residence. They arrived before we did but they held them for redelivery after receiving my email re my arrival date. Thank you for such good, speedy, service! I love my new sandals!!”

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Posted 3 years ago

Thank you for your feedback, Nancy. We're happy we were able to get your sandals to you when you needed them. We appreciate your business!

Posted 3 years ago

“I'm a little confused about the expensive inserts I purchased. I'm flat-footed and the forced arch technology is not for me. It's actually painful so much that I put the factory inserts back in. I need to return the inserts I received today. I'm willing and open to a different insert. These hurt my feet and ankels worse that the standard inserts that came with the new shoe.”

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Posted 3 years ago

Thank you for your feedback, Gerald. With any new pair of insoles, we always suggest giving them a break-in period. Wear them for a couple of hours a day, up to two weeks. If they are still not what you are looking for, please feel free to reach out to our customer service team and we would be more than happy to help you out with a product recommendation and get this order exchanged for you. If you have any questions in the meantime, please feel free to reach out to us at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“I ordered a pair of these inserts on the advice of my podiatrist after suffering from plantar fasciitis. They were very helpful in relieving some of the pain; in fact I ordered a second pair so I didn't have to keep switching them to different pairs of shoes. The plantar fasciitis is gone, but I still keep a pair of inserts in my "walking" shoes. And after many miles of walking, they are still in great shape. This is a high quality product and worth every penny. My husband recently started having heel pain, and I ordered a pair for him. He was so pleased with them, he asked for a second set. All my orders have arrived quickly--great product and great service!”

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Posted 3 years ago

Thank you for your feedback, Julianne. We appreciate your business!

Posted 3 years ago

“Great web site, very easy to find items.”

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Posted 3 years ago

Thank you for your feedback, Robert. We appreciate your business.

Posted 3 years ago

“just what the feet needed...”

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Posted 3 years ago

Thank you for your feedback, Stan. We appreciate your business.

Posted 3 years ago

“My experience with Alexis was awesome. Very hands on very helpful. My exchange went very smooth. She was absolutely amazing. I wish there was more people our there like her. She was very concerned about my order. She help me to receive the sandal I needed it.”

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Posted 3 years ago

Thank you for your feedback, Olivia. We're happy to hear Alexis was a great help to you. She is a great asset to our team! We appreciate your business and if you ever need anything else, please feel free to let us know.

Posted 3 years ago

“Awesome shoes! Buying a pair for my husband and more for myself!!”

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Posted 3 years ago

Thank you for your feedback, Susan. We appreciate your business.

Posted 3 years ago

“A wide variety of resolutions for sore feet.”

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Posted 3 years ago

Thank you for your feedback, Rowena. If you have any questions about products or your order, please feel free to contact our customer service team at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews