TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“My experience was amazing, super fast shipping time. I will be back when I have future needs. Thank you kindly.”

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Posted 3 years ago

Thank you for your feedback, Katherine. We're happy to hear about your great shopping experience with us! We appreciate your business.

Posted 3 years ago

“T price s the best I could find. Ordering was easy, and shipping and delivery were excellent.”

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Posted 3 years ago

Thank you for your feedback, Russell. We appreciate your business!

Posted 3 years ago

“From beginning of the order til I received them today and tried them on A great experience. You couldn’t have done anything better A big thank you !”

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Posted 3 years ago

Thank you for your feedback, Robert. We're happy to hear about your great experience! We appreciate your business!

Posted 3 years ago

“I love the product and whenever I need one again I will certainly purchase them. But I really don’t appreciate the thousand of emails I get after my purchase. It will only turn me off to your products.”

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Posted 3 years ago

Thank you for your feedback, Daniel. We will go ahead and remove you from any follow-up email communications moving forward. If you have any questions, please feel free to reach out to our customer service team at 966-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“I have been looking for the prothoics I was purchasing from another company pre-covid. I found another company that carries what I needed. So worth the wait and the pricing was better.”

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Posted 3 years ago

Thank you for your feedback, Thomas. We appreciate your business!

Posted 3 years ago

“I already sent a review!”

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Posted 3 years ago

Thank you for your feedback, Robyn. We appreciate your business.

Posted 3 years ago

“Great product, fast delivery 👍”

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Posted 3 years ago

Thank you for your feedback, Tony. We appreciate your business.

Posted 3 years ago

“I'm not to computer savy so my hubby had to help me but we got it done now just waiting for my footbeds. Can't wait. Thank you so much”

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Posted 3 years ago

Thank you for your feedback, Carol. If you ever have any questions, would like help with a product recommendation, or placing an order, feel free to contact our customer service team at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“They are great 👍”

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Posted 3 years ago

Thank you for your feedback, Darin. We appreciate your business!

Posted 3 years ago

“Loved the product. It done it job as soon as I got it in my shoes. I have very high arches so I added this to my shoe arch and it’s perfect. Will be back for more. The prices also. Thank you”

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Posted 3 years ago

Thank you for your feedback, Debra. We appreciate your business.

Posted 3 years ago

“I need very specific pressure relief insoles that are difficult to find in my size. The Insole Store is the only reliable resource I have found. They are prompt and the prices are reasonable.”

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Posted 3 years ago

Thank you for your feedback, Rebecca. We are happy to hear we have just what you need. We appreciate your business.

Posted 3 years ago

“These insoles help protect my heels by the added cushion. I’m very pleased with them.”

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Posted 3 years ago

Thank you for your feedback, Alina. We appreciate your business.

Posted 3 years ago

“I have yet to receive my order”

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Posted 3 years ago

Thank you for your feedback, Lex. We will be reaching out to you via email in regards to your shipment. We appreciate your business.

Posted 3 years ago

“Quick delivery. Just what I needed.”

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Posted 3 years ago

Thank you for your feedback, Calvin. We appreciate your business.

Posted 3 years ago

“spenco insole excellent for my trail runs.d”

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Posted 3 years ago

Thank you for your feedback, Dave. We appreciate your business.

Posted 3 years ago

“Quick delivery. Received exactly what I ordered.”

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Posted 3 years ago

Thank you for your feedback, Cheryl! We appreciate your business.

Posted 3 years ago

“I paid for express shipping and the product arrived on time. The insole is comfortable and the quick service was exceptional. So glad there are still great companies out there that actually provides great products and exceptional customer service. Thanks so much TheInsoleStore!!! Looking forward to doing more business with you guys in the future.”

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Posted 3 years ago

Thank you for your feedback, Deitra! We are happy to hear about your great shopping experience! We appreciate your business and please let us know if we can be of any more assistance in the future.

Posted 3 years ago

“Simple to find what I needed….simple to place the order…shipped the day promised and arrived right on schedule. What more can you ask for? Oh…the product was perfect.”

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Posted 3 years ago

Thank you for your feedback, Edward. We're happy to hear how great your shopping experience was! We appreciate your business.

Posted 3 years ago

“These orthotics are the best. have been using them for years. Great product.”

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Posted 3 years ago

Thank you for your feedback, Janice. We are happy to hear you found your perfect insoles! We appreciate your business!

Posted 3 years ago

“I had zero issues.”

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Posted 3 years ago

Thank you for your feedback, Scott. We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews