TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“It was very easy ordering from you and the delivery was fast. These are the most comfortable shoes for the summer !”

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Posted 3 years ago

Thank you for your feedback, Debbi. We appreciate your business!

Posted 3 years ago

“It is odd that I am asked for a review before the package arrives.”

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Posted 3 years ago

Thank you for your feedback, David. This review is for your shopping experience with us. We will send you a product review after you've had some time to test out your new insoles. We appreciate your business!

Posted 3 years ago

“I have a supinated step and I’ve been rolling my ankle as well as ruining the heels of my shoes my entire life. . I only recently learned that there were insoles to help with that. These insoles are good. They seem to work. I can feel the way they make my step different. My only complaints are that they are really narrow. I have average to narrow feet and these insoles are really narrow. I wear a size 10 shoe and bought the correct size but they are still really narrow. Secondly, the little piece of plastic that covers the adhesive on the bottom of the insole is hard to remove and I tore chunks out of the foam while trying to get it off. I ended up having to secure the insoles in my shoes with dick tape. They are a good product though and I plan to buy some for all of my shoes.”

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Posted 3 years ago

Thank you for your feedback, Ben. All of the Pedag products do run slightly narrow since they are a German brand. If you have any questions, please feel free to reach out to our customer service team at Help@TheInsoleStore.com or 866-858-1294. We appreciate your business.

Posted 3 years ago

“They are exactly as described. Thank you.”

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Posted 3 years ago

Thank you for your feedback, Heidi! We appreciate your business.

Posted 3 years ago

“With my first pair of metatarsal pads, the glue came off of one that I wore the first day. The lady from your company was very personable, & offered to replace the item without cost. I put in the replacement pads but let them cure for three days before I walked on them, that seemed to work, I have been using them happily ever since. With such great customer service, I will definitely be coming back in the future. No robots! Yea 👏🏻👏🏻”

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Posted 3 years ago

Thank you for your feedback, Marie. We are happy to hear that we got everything taken care of for you. We appreciate your business and please let us know if you ever need anything else in the future!

Posted 3 years ago

“Love them. Best insoles ever”

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Posted 3 years ago

Thank you for your feedback, Jo Ellen. We are happy to hear you found your perfect insoles! We appreciate your business.

Posted 3 years ago

“Simple website, easy to use. Fast turn around. Keep up the good work.”

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Posted 3 years ago

Thank you for your feedback. Thomas. We appreciate your business.

Posted 3 years ago

“Easy to order. Prompt shipments. They notified me promptly when an out-of-stock item became available. Finally, they're a local store!”

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Posted 3 years ago

Thank you for your feedback, David. We appreciate your business.

Posted 3 years ago

“Great Service and was received in a timely manner. Thank You!”

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Posted 3 years ago

Thank you for your feedback, Dave. We appreciate your business.

Posted 3 years ago

“Got nothing yet”

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Posted 3 years ago

Thank you for your feedback, Sean. We apologize for the inconvenience. We do show that your shipment is in Ireland. Unfortunately, due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. If you have any further questions, please free to reach out to our customer service team at Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“Arrived as described, no issues or concerns with the order.”

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Posted 3 years ago

Thank you for your feedback, Daniel. We appreciate your business.

Posted 3 years ago

“The website was super easy to use, great product description, and very easy to navigate.”

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Posted 3 years ago

Thank you for your feedback, Carol. We are happy to hear about your easy shopping experience with us! We appreciate your business.

Posted 3 years ago

“Good selection, easy purchase, quick shipping and good follow up from store after shipment.”

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Posted 3 years ago

Thank you for your feedback, Christopher. We appreciate your business.

Posted 3 years ago

“So far I love the quality and comfort of these insoles!”

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Posted 3 years ago

Thank you for your feedback, Tamar. We appreciate your business.

Posted 3 years ago

“They work well”

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Posted 3 years ago

Thank you for your feedback, Charles. We appreciate your business.

Posted 3 years ago

“Quick, accurate service as always. Order processed same day within an hour or so. I paid for accelerated delivery and it was completed as requested. For some reason, did not recognize my earlier account, but took my order and processed it on the same day. Got my order”

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Posted 3 years ago

Thank you for your feedback, George. If you ever have questions about your account or need help resetting your password, please feel free to reach out to our customer service team at Help@TheInsoleStore.com or 866-858-1294. We appreciate your business.

Posted 3 years ago

“I have not yet received my shoes so I am very disappointed and frustrated as I need them for work. No one made the delivery. I would really appreciate the delivery of my shoes ASAP. or a full refund.”

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Posted 3 years ago

Thank you for your feedback, Amie. We apologize for the inconvenience. We do show that your shipment is in route to Australia. Unfortunately, due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. If you have any further questions, please free to reach out to our customer service team at Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“A few years ago I ordered your 10 Second insoles. I love ❤️ them. In fact, I won’t go without them. I have personally ordered 5 pair, my husband has 5 pairs also. Our son is trying his first pair now. We highly recommend your Insolestore. We appreciate your holiday specials and take advantage of them. Thank you.”

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Posted 3 years ago

Thank you for your feedback, Nancy. We are happy to hear your family loves the 10 Seconds Insoles! We appreciate your business.

Posted 3 years ago

“As good as my $400 dollars orthotics for plantar fasciitis!”

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Posted 3 years ago

Thank you for your feedback, Catherine. We are happy to hear you found your perfect insoles! We appreciate your business.

Posted 3 years ago

“Feel & wear good. Would recommend”

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Posted 3 years ago

Thank you for your feedback, Joan. We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews