TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I did not receive the delivery Please contact me. small.doug@me.com.”

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Posted 3 years ago

Thank you for your feedback, Doug. We will be reaching out to you directly in regards to your shipment. We appreciate your business.

Posted 3 years ago

“Excellent price and exceptionally fast shipping. What's not to like?”

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Posted 3 years ago

Thank you for your feedback, Kevin. We appreciate your business.

Posted 3 years ago

“The Insole Store has been my go to for years for Pedag Holiday leather arch support inserts. My size is always available and they have the best prices anywhere. Free shipping and no tax. It doesn’t get much better than that!”

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Posted 3 years ago

Thank you for your feedback, Rita. We appreciate your business!

Posted 3 years ago

“This is a very reliable and complete site, both in providing a huge array of products and services to customers. I ordered insoles before and received them quickly. When they did not work out, returning was easy. The product was of great quality, but the insoles did not completely address my foot problem. I have recently ordered a different insole and was notified that it will arrive today. Just ordered 2 days ago, so this is very fast. It is frustrating to order online instead of in person. The prices are worth it if you find the right fit, but getting there is time-consuming. Such is life in our times. The Insole Store's fast turnaround is as good as it gets.”

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Posted 3 years ago

Thank you for your feedback, Laurel! We are happy to hear that you got your first order exchanged out to what you needed, and quickly, too! We appreciate your business and please let us know if we can even help in the future!

Posted 3 years ago

“Very good products. I will definitely use this store again”

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Posted 3 years ago

Thank you for your feedback, Michelle. We appreciate your buisness!

Posted 3 years ago

“Aside from the tremendous variety of insoles they carry, the greatest thing about The Insole Store, to me, is their easy exchange policy -- even when you've trimmed and worn a pair of insoles, if you're not satisfied you can return them and try a different pair, as I did. You won't find a better policy to enable you to find the insoles that work for you.”

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Posted 3 years ago

Thank you for your feedback, Charles. We're happy to hear that you found our exchange policy easy and efficient! We appreciate your business!

Posted 3 years ago

“I received more good advice and close attention from Alexis via e-mail than I have received from in store personnel at regular shoe stores. I just received my order and am looking forward to trying them out. Great customer service and I highly recommend the Insole Store. Kirby”

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Posted 3 years ago

Thank you for your feedback, Kirby. We are happy to hear how helpful you found finding your perfect insole from start to finish with help from our awesome Customer Service team! We appreciate your business!

Posted 3 years ago

“I love my Oofos flip flops!! They are much more comfortable than any other sandal or shoe I have ever owned. They are just like the commercial, that you feel like you are floating. They are massaging the bottom of my feet every time I step!”

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Posted 3 years ago

Thank you for your feedback, Erica! We are happy you love your OOFOS! We appreciate your business!

Posted 3 years ago

“Having just received these insoles but have already inserted them into my casual shoes, and so far doing fine.”

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Posted 3 years ago

Thank you for your feedback, Frances! We are happy to hear you are loving your insoles so far! Please let us know if you have any questions. We appreciate your business!

Posted 3 years ago

“Easy to use website. Good customer service.”

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Posted 3 years ago

Thank you for your feedback, Phyllis. We appreciate your business!

Posted 3 years ago

“I waited to see when some insoles I wanted were back in stock.”

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Posted 3 years ago

Thank you for your feedback, Robin. Unfortunately, many manufacturers are still seeing difficulties with receiving their orders due to Covid worldwide. We have implemented an easy notification system that will email you as soon as they are available again for order. We appreciate your business and if you have any questions, please feel free to reach out to us at Help@TheInsoleStore.com or 866-858-1294.

Posted 3 years ago

“My first online order from this company and it was in my mailbox a day sooner than was expected.”

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Posted 3 years ago

Thank you for your feedback, Roger. We are happy to hear you had a great first-time shopping experience with us! We appreciate your business!

Posted 3 years ago

“Great product and delivery went smooth.”

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Posted 3 years ago

We think you are great too, Barry! We appreciate your business.

Posted 3 years ago

“I have order twice and both times a had a great experience. The customer reps are very knowledgeable and helpful. I will place my next order with a phone call not online.”

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Posted 3 years ago

Thank you for your feedback, Karen. We are happy to hear that you have received great service shopping with us twice now. Please feel free to call us whenever you need us! We appreciate your business.

Posted 3 years ago

“They arrived so quickly!”

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Posted 3 years ago

Thank you for your feedback, Dawn. We appreciate your business.

Posted 3 years ago

“I paid a bomb for freight and I still do not have my shoes. So I’m not a happy person to do a review.”

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Posted 3 years ago

Thank you for your feedback, Margaret. We apologize for the inconvenience and will be reaching out to you directly in regards to your shipment. We appreciate your business.

Posted 3 years ago

“Still deciding. Do not help the pain . Have only tried on”

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Posted 3 years ago

Thank you for your feedback, Barbara. If you need help or have any questions, please feel free to give us a call at 866-858-1294 or email at Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“Bad customer service. Return turn around is inept they kept my purchase and my monies. Don’t buy here. You will lose your purchase if you return anything and they will never return your money 😡”

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Posted 3 years ago

Thank you for your feedback, Sandra. We apologize for the inconvenience and will be reaching out to you directly in regards to your return. We appreciate your business.

Posted 3 years ago

“I have been wearing my insoles for only two or three days. So far they feel good.”

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Posted 3 years ago

Thank you for your feedback, Rita. We appreciate your business!

Posted 3 years ago

“The insoles I have purchased over the years have been excellent in terms of durability and comfort.”

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Posted 3 years ago

Thank you for your feedback, Stewart. We are happy to hear you have found your perfect pair of insoles. We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews