TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Seem to help me alot.”

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Posted 3 years ago

Thank you for your feedback, George! We're happy to hear your products helping you!

Posted 3 years ago

“Just got them today”

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Posted 3 years ago

Thank you for your feedback, Darlene! Please let us know if you have any questions! We appreciate your business!

Posted 3 years ago

“Great personal service!”

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Posted 3 years ago

Thank you for your feedback, Mario! We appreciate your business!

Posted 3 years ago

“It got here before I thought it would.”

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Posted 3 years ago

Thank you for your feedback, Mike! We appreciate your business!

Posted 3 years ago

“easy every step of the searching, purchasing and paying.”

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Posted 3 years ago

Thank you for your feedback, Katherine! We are happy to hear you had a smooth shopping experience!

Posted 3 years ago

“The insoles I received are not much better than the Dr Sholls I get from the drugstore. I still need to add something else to have the comfort I want”

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Posted 3 years ago

Thank you for your feedback, Judith! Please let us know if you need any help, we would be more than happy to assist! We can be reached at either 866-858-1294 or Help@TheInsoleStore.com!

Posted 3 years ago

“Bought a pr of these on vacation! Loved them so much that I ordered a second pr!!!”

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Posted 3 years ago

Thank you for your feedback, Donna! We're happy you love your sandals so much! They really are super comfy!

Posted 3 years ago

“Ship pretty quickly.”

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Posted 3 years ago

Thank you for your feedback, Jennifer! Please let us know if we can be of any assistance. Our Customer Service Team can be reached at 866-858-1294 or Help@TheInsoleStore.com.

Posted 3 years ago

“Alexis the lady I deal with is wonderful.”

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Posted 3 years ago

Thank you for your kind words, Deborah! Alexis really is great, isn't she? Thank you for your business!

Posted 3 years ago

“It was fine, insoles arrived when they were supposed to.”

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Posted 3 years ago

Thank you for your feedback, Leah! We appreciate your business!

Posted 3 years ago

“Sorry, i felt the products were not comparableto others i have purchased for same cost”

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Posted 3 years ago

Thank you for your feedback, Lyn! We apologize that the product you chose was not right for you. Please let us know if we can help you with a product recommendation to help you find the perfect support! We can be reached at 866-858-1294 or Help@TheInsoleStore.com.

Posted 3 years ago

“Prompt shipping.”

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Posted 3 years ago

Thank you for your feedback, Janie! We appreciate your business!

Posted 3 years ago

“i HAVE PROBABLY BOUGHT AT LEAST 20 TO 30 DIFFERENT INSOLES OF ALL KINDS AND PRICE RANGES, THESE ARE THE BEST ONES I HAVE EVER USED!”

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Posted 3 years ago

Thank you for your feedback, Randall! We are happy to hear that you found your perfect insoles!

Posted 3 years ago

“Easy, prompt delivery! Found what i needed in arch supports! Cant find in stores now! Thank you very much!”

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Posted 3 years ago

Thank you for your feedback, Patricia! We are happy you had a great shopping experience!

Posted 3 years ago

“Prices were great. Product arrived quickly after order. Good job!”

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Posted 3 years ago

Thank you for your business, Mark! We are happy to hear that you had a great shopping experience! Please let us know if you ever need anything in the future!

Posted 3 years ago

“Always helpful and reliable. Quick on inquiry responses.”

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Posted 3 years ago

Thank you for your feedback, Deborah. We appreciate your business! Please let us know if you need anything else in the future.

Posted 3 years ago

“Quick delivery, I have brought these arch supports before from this site and as before I’m happy with the service.”

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Posted 3 years ago

Thank you for your feedback, Maxine! We are happy to hear that you had a great shopping experience with us again!

Posted 3 years ago

“Quick delivery.”

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Posted 3 years ago

Thank you for your feedback, Jeffrey! We appreciate your business!

Posted 3 years ago

“Great,however still havent received my sandals”

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Posted 3 years ago

Thank you for your feedback, Beth. We will be reaching out to you in regards to your shipment privately, as your tracking is showing it delivered as of the 10th.

Posted 3 years ago

Beth, thank you for letting us know that you have not received your shipment. Your tracking is showing that your shipment was delivered on your front door/porch May 10, 2022 at 12:02 pm LANGDON, ND 58249. Your tracking information is: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111108296138792921 Please make sure to check any areas the Postal Worker could have hidden the package as well, behind any furniture or bushes. If you still have not been able to find your shipment, please feel free to reach out to us at either 866-858-1294 or Help@TheInsoleStore.com and we can look into this further for you.

Posted 3 years ago

“The service is excellent. Unfortunately the insoles did not work out.”

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Posted 3 years ago

Thank you for your feedback, Teresia. We're sorry to hear that your insoles did not work out for you. If you have any questions or would like help with a product recommendation, please feel free to reach out to us at 866-858-1294 or Help@TheInsoleStore.com. We'd love to help you find your perfect insole!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews