TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Plenty of options and quick shipping and delivery.”

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Posted 3 years ago

Thank you for your feedback, Karl! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Fast shipping, as advertised, would order again.”

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Posted 3 years ago

Thank you for your feedback, Todd! We appreciate your business.

Posted 3 years ago

“Very happy w my slipper insole purchase. Ugg inserts worked fine for some sorel slippers!”

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Posted 3 years ago

Thank you for your feedback, Justin! We are happy to hear that your UGG inserts are working out well in your slippers. We appreciate your business!

Posted 3 years ago

“Am happy with the purchase of your insoles. However, I would prefer insoles that will give me more support at the arch area to raise my arch up.”

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Posted 3 years ago

Thank you for your feedback! Our Customer Service Team would be happy to help you with a product recommendation for an insole that is better suited to your needs. Please feel free to reach out to us at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 3 years ago

“it was easy.”

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Posted 3 years ago

Thank you for your feedback, Mike! We appreciate your business.

Posted 3 years ago

“very fast service,and quick delivery.they feel great.thank you.”

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Posted 3 years ago

Thank you for your feedback, Krista! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“I was very pleased with one item (UGG replacement insoles for dress boots) but the other pair of insoles were way too small for the size I ordered.”

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Posted 3 years ago

Thank you for your feedback, Sandra! We are sorry to hear that your Pedag insoles are not working out for you. Those insoles are covered under our Wear Test Guarantee for 30 days, so we would be happy to accept them back for return or exchange. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist you. We appreciate your business!

Posted 3 years ago

“My "thongs" are so comfortable and has helped ease my plantar fascitis pain. Easy to clean.”

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Posted 3 years ago

Thank you for your feedback, Vera! We are happy to hear that your sandals are helping to alleviate the pain caused by your plantar fasciitis. We appreciate your business!

Posted 3 years ago

“Very good. Wish it would’ve said in the description that the item I purchased comes with two in soles and not just one. I bought two sets and ended up doing a return and losing money back.”

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Posted 3 years ago

Thank you for your feedback, Shelby. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“IT was great getting these insoles. Fast service, great quality! I'm about to order some spares for other shoes.”

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Posted 3 years ago

Thank you for your feedback, Richard! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Already did one, this second request”

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Posted 3 years ago

Thank you for your feedback, Arthur! The first review was to rate your product, this review is to rate your shopping experience with us. We appreciate your business!

Posted 3 years ago

“A year ago I bought a pair of insoles that had the metatarsal. They are so fantastic I bought 4 more pairs to last me for the next several years. Can't walk without them”

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Posted 3 years ago

Thank you for your feedback, James! We are happy to hear that you have found your perfect insoles! We appreciate your business.

Posted 3 years ago

“Easy online purchase. The site gave me plenty of good information on how to choose best product for me feet issues. I also looked at the return policy & it look very easy too. Time between placement of order & delivery was fast. The product is working great. I'll be returning.”

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Posted 3 years ago

Thank you for your feedback, CindiSue! We are happy to hear that you had a positive experience from ordering all the way through delivery, and that your inserts are working out well for you. We appreciate your business!

Posted 3 years ago

“Ordered my insoles and they were shipped very quickly! Will definitely order from them again.”

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Posted 3 years ago

Thank you for your feedback, Joe! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Acceptable. wuld like to see more sales on items.”

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Posted 3 years ago

Thank you for your feedback, Jeanette! We see that you are currently signed up for our Marketing Emails, so you will be notified of all our current sales and promotions. Our next big sale will be our Black Friday Sale for Thanksgiving. We appreciate your business!

Posted 3 years ago

“Great service and selection!! great insoles...been looking for thin supportive insoles for ages the form ultra thin were perfect!!”

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Posted 3 years ago

Thank you for your feedback, Nina! We are happy to hear that you have found your perfect insoles. We appreciate your business!

Posted 3 years ago

“Excellent shopping experience! I placed my order and it was shipped out in no time at all !!”

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Posted 3 years ago

Thank you for your feedback, Gail! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Excellent, high quality merchandise.”

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Posted 3 years ago

Thank you for your feedback, Tarik! We are happy to hear that you are pleased with the quality of your insoles. We appreciate your business!

Posted 3 years ago

“I've reordered these heel pads for new shoes because they give me many more miles on my shoes. The outside of the heels on my shoes always wore down too soon and I had to replace the shoes way too soon. These pads are fantastic. Thanks”

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Posted 3 years ago

Thank you for your feedback, Don! We are happy to hear that your heel pads are working out well for you, and helping you to extend the life of your shoes. We appreciate your business!

Posted 3 years ago

“Customer Service at The Insole Store is exceptional, immediate, friendly, courteous, accommodating. I recently purchased Birkenstock insoles that were the wrong size and was able to exchange them for the correct size. I recommend The Insole Store as a superior web shopping experience.”

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Posted 3 years ago

Thank you for your feedback, Kate! We are so happy to hear about your positive experience with our Customer Service Team. We hope you enjoy your insoles! We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews