TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I am sorry the product was to narrow for me to use. I am in the process of returning them”

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Posted 3 years ago

Thank you for your feedback, Richard. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“I don’t usually write reviews but I love orange insoles. They are the best for my flat feet. I work on my feet all day and can’t imagine working without these! Owen from Orange Insoles was so helpful helping me find the right size and telling me more about the product. Just amazing product and people! Can’t recommend them enough.”

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Posted 3 years ago

Thank you for your feedback! We are happy to hear that you have found your perfect insoles! We appreciate your business.

Posted 3 years ago

“To who it may concern this is my 2nd notice for a review, I am still waiting to receive them through USPS shipping. The powers to be should have tracking to follow the package. I would be happier if you used UPS for shipping.”

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Posted 3 years ago

Thank you for your feedback, Stanley. We show that your package left our warehouse on 10/24/22 and scanned as delivered on 10/28/22. You can find those tracking details here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206218824664573 We do send out an order confirmation email with tracking details once the order ships from our warehouse, but it may have gone to your Spam/Promotional folder as the email is automated. Please feel free to reach out to our Customer Service Team at 866-858-1294 or Help@theinsolestore.com as we are more than happy to assist you in receiving your order. We appreciate your business.

Posted 3 years ago

“Very efficient delivery with good value!”

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Posted 3 years ago

Thank you for your feedback, Robert! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“I was happy to find a place that takes my HSA card and carries a wide range of options. Ordering was easy.”

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Posted 3 years ago

Thank you for your feedback, Georgia! We appreciate your business!

Posted 3 years ago

“Descriptions of products clear. Purchase was quick and easy”

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Posted 3 years ago

Thank you for your feedback, Pat! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Easy to navigate website. Found what I was looking for. Fair pricing.”

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Posted 3 years ago

Thank you for your feedback, Jean! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“I have not tried. Them as yet was waiting for new sneakers to put them into.but I have gotten them and can't wait to try them”

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Posted 3 years ago

Thank you for your feedback, Jacqueline! We hope your insoles work out well for you. We appreciate your business!

Posted 3 years ago

“Had bought Spence insoles previously for myself. Purchased for my son this time.”

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Posted 3 years ago

Thank you for your feedback! We hope your son enjoys his insoles. We appreciate your business!

Posted 3 years ago

“Long time customer Know what I want”

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Posted 3 years ago

Thank you for your feedback, Sandra! We appreciate your continued business!

Posted 3 years ago

“Not good simular to Dr schols”

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Posted 3 years ago

Thank you for your feedback, Yolanda. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“I always get my insoles within a few days of ordering them!”

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Posted 3 years ago

Thank you for your feedback, Kody! We are happy to hear that your order always arrives to you quickly. We appreciate your business!

Posted 3 years ago

“Easy fast no problem”

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Posted 3 years ago

Thank you for your feedback, Nancy! We appreciate your business.

Posted 3 years ago

“I have collapsed arches and these inserts for my arches are a lifesaver, especially for my weaker ankle. I would not be able to wear many of my shoes without them!”

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Posted 3 years ago

Thank you for your feedback, Pamela! We are happy to hear that your arch inserts are working out well for you and supporting your collapsed arches. We appreciate your business!

Posted 3 years ago

“Great choice or products and shipping was quick. Very satisfied, with the The Insole store.”

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Posted 3 years ago

Thank you for your feedback, Michael! We are happy to hear that you were able to find what you needed on our website, and that your order arrived to you quickly. We appreciate your business!

Posted 3 years ago

“Took a chance with two types of insoles to keep my shoes from sliding around. So far, so good. They feel comfortable. They don't have a sticky back so I'm able to use them in different shoes, didn't expect that.”

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Posted 3 years ago

Thank you for your feedback, Andrea! We are happy to hear that both sets of your insoles are working out well for you so far, and that you are able to move them from shoe to shoe easily. We appreciate your business!

Posted 3 years ago

“These service is great, with free shipping, these foot warmers will keep my feet warm this winter, thanks.”

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Posted 3 years ago

Thank you for your feedback, Robert! We are happy to hear that you have found your perfect insoles, we hope you enjoy them. We appreciate your business!

Posted 3 years ago

“Good selection. Reasonable price. Quick delivery.”

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Posted 3 years ago

Thank you for your feedback, John! We are happy to hear that you had a positive experience with us from ordering all the way through delivery. We appreciate your business!

Posted 3 years ago

“Very quick delivery!”

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Posted 3 years ago

Thank you for your feedback! We are happy to hear that your order arrived to you quickly, we hope you enjoy it! We appreciate your business.

Posted 3 years ago

“I have been very impressed with the quick response and helpfulness.”

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Posted 3 years ago

Thank you for your feedback, Lynne! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews