TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not as good as I thought they would be. Slips a little in my shoe”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“ThinSole is an easy site to navigate and delivery is quick. So far their products have been quality with proper fit. They are as described and comfortable. While I haven't used it, their return policy seems to be a good one. I would recommend.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Vanessa! We are happy to hear that your insoles fit well and are working out well for you. We appreciate your business!

Posted 3 years ago

“Great selection good pricing prompt shipping.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Mike! We are happy to hear about your overall positive experience while shopping with us. We appreciate your business.

Posted 3 years ago

“Order came so quickly!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Clara! We are happy to hear that your order arrived to you quickly. We appreciate your busienss!

Posted 3 years ago

“Love the inserts and love the TheInSole Store!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Kimball! We are happy to hear that you are loving your inserts! We appreciate your business.

Posted 3 years ago

“Many great options for those that prefer more fitted accesorites for their footwear.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Steven! We are happy to hear that you are pleased with our inserts and fitted accessories selection. We appreciate your business!

Posted 3 years ago

“Happy with them, very soft and light :)”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are happy to hear that your insoles are working out well for you, we hope you enjoy them! We appreciate your business.

Posted 3 years ago

“I was in a real crisis last fall with what turned out to be plantar fasciitis. These arch supports have solved my issues. I wear them everyday in all of my shoes.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Heidi! We are happy to hear that you have found the perfect insoles to help alleviate the pain caused from your plantar fasciitis. We appreciate your business!

Posted 3 years ago

“The customer service is quick, courteous, and resolved my issue with question. Thank you for the quality customer service. It is such a rare asset within company’s today.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, April! We are so happy to hear that our Customer Service team was able to help resolve your issue quickly. We pride ourselves in providing excellent customer service. We appreciate your business!

Posted 3 years ago

“the two pairs of insoles arrived in no time. Excellent”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Arlette! We are happy to hear that your insoles arrived to you in a timely manner. We appreciate your business!

Posted 3 years ago

“My order arrived promptly and when the product didn't work out, the return was easy peasy!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Annie! We are happy to hear that both the order and return process was seamless for you. We appreciate your business.

Posted 3 years ago

“Fast shipping, great product.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Ann! We appreciate your business!

Posted 3 years ago

“Great quality. Really helps with painful heel spurs”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Lisette. We are happy to hear that your heel cushions are helping to alleviate the pain caused by your heel spurs. We appreciate your business!

Posted 3 years ago

“Excellent… feet do not slip at all inside shoes . Even after just applying them (I wondered if I needed to wait a bit)…Nope! …Impeccable”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Lisa! We are happy to hear that your Pedag inserts are keeping your feet from slipping around in your shoes. We appreciate your business!

Posted 3 years ago

“Easy to order and good quality”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“I thought their shipping preference USPS sucks. Took two weeks to get product”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Norman. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“Was Very Good”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We appreciate your business.

Posted 3 years ago

“Great product, great service.....loved the free shipping!”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are happy to hear about your positive experience while shopping with us! We appreciate your business.

Posted 3 years ago

“they are comfortable & helpful with some arch support.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Gary! We are happy to hear that your Pedag insoles are comfortable and helping to give your foot some arch support. We appreciate your business.

Posted 3 years ago

“I needed some fleece insoles for warmth and for filling extra space in some new rain/garden boots. Using TheinleStore websites was an efficient and effective experience. The insoles were shipped and received in an efficient manner.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Ruth! We are so happy to hear that your experience with us was positive from start to finish. We hope you enjoy your insoles! We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews