TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Very good insole”

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Posted 3 years ago

Thank you for your feedback, Rangel! We appreciate your business.

Posted 3 years ago

“Very good. Product is perfect for my needs.”

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Posted 3 years ago

Thank you for your feedback, Suzanne. We are happy to hear that you have found your perfect insoles. We appreciate your business!

Posted 3 years ago

“These are the same good quality pads as my orthotics Dr uses.”

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Posted 3 years ago

Thank you for your feedback, Thomas! We are happy to hear that your OC9 High Profile Metatarsal pads are just as good as the pads you get through your doctor. We appreciate your business!

Posted 3 years ago

“Easy to use, fast response”

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Posted 3 years ago

Thank you for your feedback, Douglas! We are happy to hear that you had a positive experience while shopping with us. We appreciate your business.

Posted 3 years ago

“Short review? Can't because there are too many great things to say, but will try. Price, availability, promptness of delivery and quality of products unmatched. I ordered four pair and will get more as I get more shoes! Have worn these for years and they make standing, walking and general wearing so much easier on my feet and back. There; how was that?”

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Posted 3 years ago

Thank you for your feedback, Margaret! We are so happy to hear about your continuous positive experience while shopping with our company. Please make sure to check your rewards account for something special! We appreciate your business!

Posted 3 years ago

“Insoles perform as good as described.”

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Posted 3 years ago

Thank you for your feedback, Jeff! We are happy to hear that your Pedag Insoles are working out well for you. We appreciate your business.

Posted 3 years ago

“I was looking to replace my insoles from the Gold Cup series of Speedy’s, I thought it would be easy but I bot the wrong item it was only a partial insole, didn’t fit the bill. I miss having the recommended advice”

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Posted 3 years ago

Thank you for your feedback, Gene. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“Great. Got what I ordered.”

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Posted 3 years ago

Thank you for your feedback, Corey. We appreciate your business!

Posted 3 years ago

“Fast and easy!”

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Posted 3 years ago

Thank you for your feedback! We appreciate your business.

Posted 3 years ago

“I found the Birkenstock arch supports on TheInsole website and was happy to purchase them without any issues. Ordering was simple. Delivery was timely (despite shipping to Canada). Would definitely use them again.”

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Posted 3 years ago

Thank you for your feedback, Mary! We are happy to hear that the order process was simple, and that your insoles arrived to you quickly! We appreciate your business.

Posted 3 years ago

“The selection of insoles is incredible. Customer service is superb.”

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Posted 3 years ago

Thank you for your feedback! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Quick shipping. Insoles were exactly as described. Love them.”

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Posted 3 years ago

Thank you for your feedback! We are happy to hear that your insoles were exactly as described. We appreciate your business!

Posted 3 years ago

“TheInsoleStore.com always processes and sends orders fast and the prices are good! All the products I've ordered have been good quality and fit.”

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Posted 3 years ago

Thank you for your feedback, David! We appreciate your business!

Posted 3 years ago

“I ordered online and had the inner soles in two days....using the inner soles has cut the pain in my injured foot by 80%”

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Posted 3 years ago

Thank you for your feedback! We are happy to hear that your insoles are helping to alleviate your foot pain. We appreciate your business.

Posted 3 years ago

“Purchased insoles for my 13 year old son, who has flat feet that were bothering him after football practice. His feet and ankles feel much better now. Great selection, speedy delivery at reasonable price. Will order again in the future.”

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Posted 3 years ago

Thank you for your feedback, Emily! We are happy to hear about your positive experience, and we hope your son enjoys his insoles. We appreciate your business!

Posted 3 years ago

“They are ok, help some, Aetrex shoes with their insoles feel better.”

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Posted 3 years ago

Thank you for your feedback! Your PowerStep insoles are covered under our Wear Test Guarantee for 30 days, so if you are dissatisfied with them we will happily accept them back for return or exchange within that time frame. If you need assistance with a product recommendation for an insole that is better suited to your needs, or help with a return/exchange please feel free to reach out to our Customer Service team at Help@theinsolestore.com. We appreciate your business!

Posted 3 years ago

“Delivered on time and accurate.”

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Posted 3 years ago

Thank you for your feedback, Thomas! We appreciate your business!

Posted 3 years ago

“You had the shoe that I wanted!!”

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Posted 3 years ago

Thank you for your feedback, Yvonne! We are happy to hear that we had the shoes you wanted. We appreciate your business!

Posted 3 years ago

“I love my 3030 Insoles! They Really save my feet, Daily!”

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Posted 3 years ago

Thank you for your feedback, Barbara! We are happy to hear that you have found your perfect insoles. We appreciate your business!

Posted 3 years ago

“Thank you fit perfect… can now use my old Mocs for another 15 years”

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Posted 3 years ago

Thank you for your feedback, Edward! We are happy to hear that your insoles are a perfect fit! We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews