TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“The Insole Store is clearly the best place, period, to try and buy insoles---because, if you order eligible insoles, cut them to fit, and then don't like them, you can trade them for a different style or brand, and then try those. Their customer support is also first-rate. My insoles were a god fit for me, but made my shoes squeak. Alexis of The Insole Store advised I apply some baby powder, and that did the trick. Firs-class in every way.”

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Posted 3 years ago

Thank you for your feedback, Charles! We are so happy to hear that your insoles are a good fit for you, and that our Customer Service Team was able to help with the squeaking they caused. We hope they continue to serve you well. We appreciate your business and continued support!

Posted 3 years ago

“Very comfortable and really fast shipping ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 years ago

Thank you for your feedback, Romeo! We are happy to hear that your OOFOS sandals are working out well for you. We appreciate your business!

Posted 3 years ago

“Familiar with the product. Good quality.”

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Posted 3 years ago

Thank you for your feedback! We appreciate your business.

Posted 3 years ago

“Easy to navigate products and place order, arrived earlier than expected.”

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Posted 3 years ago

Thank you for your feedback, Donald! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Well, for having, not only flat feet, but wider feet, these fit, and work, very well!”

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Posted 3 years ago

Thank you for your feedback, David! We are happy to hear that your insoles are working out well for you. We appreciate your business!

Posted 3 years ago

“Work like a charm, better than the two BIOPED insoles bought previously . I will definitely keep the address for later use.”

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Posted 3 years ago

Thank you for your feedback, Robert! We are happy to hear that your insoles are working out well for you. We appreciate your business!

Posted 3 years ago

“Wonderful! Love all three products and greatly appreciated them coming in one timely package.”

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Posted 3 years ago

Thank you for your feedback! We are so happy to hear that you are satisfied with all of the items in your order, we hope you enjoy them! We appreciate your business.

Posted 3 years ago

“Great product…super fast delivery time”

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Posted 3 years ago

Thank you for your feedback, Jim! We appreciate your business!

Posted 3 years ago

“These are perfect insoles for my metatarsal issues... I now have two pairs!”

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Posted 3 years ago

Thank you for your feedback! We are so happy to hear that you have found your perfect insoles. We appreciate your business!

Posted 3 years ago

“Ordered a size smaller and they worked perfectly in my old uggs!!!”

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Posted 3 years ago

Thank you for your feedback, Charles! We are happy to hear that your UGG insoles are working out well for you. We appreciate your business!

Posted 3 years ago

“it was great. thank you”

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Posted 3 years ago

Thank you for your feedback, Michael! We appreciate your business!

Posted 3 years ago

“easy to use site, great products! :)”

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Posted 3 years ago

Thank you for your feedback! We are happy to hear that you found our website easy to navigate and enjoyed our product selection! We appreciate your business.

Posted 3 years ago

“Yes, they help my turf toe.”

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Posted 3 years ago

Thank you for your feedback, Kristin! We are happy to hear that your insoles are helping to alleviate the pain caused by your Turf Toe. We appreciate your business!

Posted 3 years ago

“After a long wait due to inventory issues, I received an email when the item was in stock and I purchased it immediately. The process was painless and delivery was fast.”

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Posted 3 years ago

Thank you for your feedback, Jim! We are happy to hear that the order process was seamless once your requested item was back in stock. We appreciate your patience, as well as your business!

Posted 3 years ago

“I suffer from bilateral metatarsalgia and horrible peripheral neuropathy. My podiatrist recommended a 3/4th insole but it made the problem worse. I started my own search and came across TheInsoleStore. After reading about the different type insoles, I tried the full length insole for the aforementioned condition and it changed my life. With the proper cushioned shoewear, coupled with this insole, I am now able to resume walking everyday. This insole is incredible. It lasts about 4 months; bearing in mind I walk almost daily 3-4 miles. Although the price has increased, this insole has changed my life. Shipping is timely and the shopping experience is always pleasant. The insole is always in stock If you suffer from bunions and/or peripheral neuropathy, I highly recommend TheInsoleStore.”

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Posted 3 years ago

Thank you for your feedback, Diane! We are so happy to hear that you have found your perfect insole to help alleviate the pain caused by your bilateral metatarsalgia and peripheral neuropathy. We appreciate your business!

Posted 3 years ago

“An excellent product! I'm a return customer.”

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Posted 3 years ago

Thank you for your feedback, Dennis! We appreciate your business!

Posted 3 years ago

“Bought my first pair overseas and was so pleased with them that I wanted a couple more. I visited the website and easily found the same model and size. Delivery was within a few days. No complaints,”

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Posted 3 years ago

Thank you for your feedback, William! We are happy to hear that you were able to find what you needed quickly and easily on our website. We hope you enjoy your insoles, and we appreciate your business!

Posted 3 years ago

“AFTER I went through a very difficult period of proving myself as a member, EVERYTHING was GREAT!”

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Posted 3 years ago

Thank you for your feedback, Barbara! We show that a member from our Customer Service Team was able to assist you with the issue regarding your customer account. Thank you for your patience and continued support. We appreciate your business!

Posted 3 years ago

“The items I ordered came much quicker than I expected.”

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Posted 3 years ago

Thank you for your feedback, Michelle! We are happy to hear that your order arrived to you quickly. We appreciate your business!

Posted 3 years ago

“The website was very helpful in choosing the right insole. They were delivered quickly.”

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Posted 3 years ago

Thank you for your feedback, Dorothy! We are happy to hear that you were able to find what you needed easily on our website, and that your order was delivered quickly. We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews