TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Easy website to follow”

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Posted 2 years ago

Thank you for your feedback, Barry! We are happy to hear that you found our website easy to navigate. We appreciate your business!

Posted 2 years ago

“Just what I need.”

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Posted 2 years ago

Thank you for your feedback, Ed! We are happy to hear that you found an insert that meets your needs. We appreciate your business!

Posted 2 years ago

“Love these insoles! Better than very expensive prescribed ones.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that your insoles are working out well for you, and are comparable to what you were prescribed by your doctor. We appreciate your business!

Posted 2 years ago

“Very easy. You folks respond quickly and efficiently. Thanks.”

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Posted 2 years ago

Thank you for your feedback, Ilene! We are happy to hear that our Customer Service Team responded quickly an efficiently to your inquiry. We appreciate your business!

Posted 2 years ago

“They really help my husbands feet!”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that the Spenco RX Comfort Insoles are helping your husband's feet. We appreciate your business!

Posted 2 years ago

“went back to my original arch supports and so for so good”

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Posted 2 years ago

Thank you for your feedback, Richard! We are happy to hear that you have found an arch support that meets your needs. We appreciate your business!

Posted 2 years ago

“Ordering was very easy. Delivery was fast and correct.”

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Posted 2 years ago

Thank you for your feedback, Pamela! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“They aren't any different than the inner soles that came with the sneakers.”

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Posted 2 years ago

Thank you for your feedback, Deborah! We are sorry to hear that your insoles are not working out for your needs. The FORM Ultra-Thin Maximum Support Insole is covered under our Wear Test Guarantee for 100 days, so we are more than happy to accept them back for a return or exchange of a different product. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 2 years ago

“Awesome experience, instock items, and fast shipping!! I will be back!”

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Posted 2 years ago

Thank you for your feedback, Samantha! We are so happy to hear that you had a positive shopping experience with us, and that your order arrived to you quickly! We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“Paid, but got no product, even though I was told it had been delivered.”

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Posted 2 years ago

Thank you for your feedback, Beth! We are sorry to hear that your order was marked as delivered but not yet received. We will be reaching out to you privately to resolve this matter. We appreciate your business.

Posted 2 years ago

“I haven't received my flip flops yet but I had to get ahold of the store and my situation was handled without any problems. So nice and helpful.”

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Posted 2 years ago

Thank you for your feedback, Altha! We are happy to hear that our Customer Service Team was able to resolve your issue successfully. We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 2 years ago

“Website good, had product that I wanted. Should receive it soon.”

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Posted 2 years ago

Thank you for your feedback, Nancy! We are happy to hear that we had the product you were looking for. We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 2 years ago

“No problem with gaining access to your product but initially the cost was quite low but strangely it nearly tripled By Checkout”

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Posted 2 years ago

Thank you for your feedback, Clive! As you are an international customer, your order incurred our International Shipping fee of $11.99. We do apologize for that. All international shipments currently incur the same shipping fee. We are constantly exploring more cost efficient shipping options for our international customers, but shipping costs do continue to rise. We will pass your feedback along to the appropriate channels. We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 2 years ago

“It was ok. I knew I had bought from the sire before, but it would not recognize me, so I had to back into my e-mail archive to fond out the info about what ai had bought before.”

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Posted 2 years ago

Thank you for your feedback, Bill! We do show that you have placed a few orders with us in the past, but you do not currently have a customer account with us which is why you were unable to log into your account. We sincerely apologize for that! We have sent you an email with instructions to activate your customer account. Once activated, you will have access to all of your past order history. If you do not wish to create a customer account, we are always happy to look up your past order history for you if need be. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com if you require further assistance, as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Easy process, clear descriptions, product delivered in reasonable time, good overall.”

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Posted 2 years ago

Thank you for your feedback, Linda! We are happy to hear about your positive experience from ordering through delivery. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“Very easy to order on the website. Pros and cons of each product is clear and concise”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive experience, and that you found our website easy to navigate. We appreciate your business!

Posted 2 years ago

“it was fine.”

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Posted 2 years ago

Thank you for your feedback! We appreciate your business!

Posted 2 years ago

“It was a pleasant experience. I didn’t have any difficulty. I wish there were more sizes available. Was also trying to get one for my husband and sister. I haven’t received my product yet.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your pleasant shopping experience. The sandals you purchased are discontinued from our store in the color mocha, which is why you were unable to find the sizes you needed. We sincerely apologize for that! We do offer the OOFOS OOriginal Sandals in the colors black and navy as well if your sister & husband are interested in those. Please find them linked here: https://theinsolestore.com/products/oofos-ooriginal-thong-sandals We hope you enjoy your sandals once you receive them, and we appreciate your business!

Posted 2 years ago

“It's easy to shop, and have been buying this particular insole from your site for probably 15 years.”

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Posted 2 years ago

Thank you for your feedback, James! We are happy to hear that your shopping experience with us was simple, and that you have found an insole that has served you well for the past 15 years. We appreciate your business!

Posted 2 years ago

“I Ordered shoe insoles from you before and loved them do much I wore my other pair out so I decided to order them again”

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Posted 2 years ago

Thank you for your feedback, Samantha! We are happy to hear that you are loving your insoles! We hope you continue to enjoy them, and we appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews