TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Since I have ordered the same arch supports from you in the past, the experience was good. My complaint is that when will I finally earn some points for a discount.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Michael! We are happy to hear about your positive experiences with us. You currently have 420 rewards points to redeem. Please do keep in mind that points expire after 6 months. If you do not have enough points to redeem a coupon when you are ready to place your next order please feel free to reach out to our Customer Service Team at Help@theinsolestore.com prior to placing your order and we will happily provide you with an active discount code. We appreciate your business!

Posted 2 years ago

“Had exactly what i needed with quick reliable delivery. I will always shop here”

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Posted 2 years ago

Thank you for your feedback, Steve! We are happy to hear that we had what you needed and that it arrived to you quickly. We appreciate your business!

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Good quality”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that you are pleased with the quality of your insoles. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“Excellent. Don’t change a thing.”

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Posted 2 years ago

Thank you for your feedback! We are so happy to hear about your positive experience with us. We appreciate your business!

Posted 2 years ago

“easy to use website and had the information i needed to complete the purchase.”

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Posted 2 years ago

Thank you for your feedback, Steve! We are happy to hear that you found our website easy to navigate, and that you were able to complete your purchase successfully with the information provided. We appreciate your business!

Posted 2 years ago

“GREAT SERVICE”

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Posted 2 years ago

Thank you for your feedback, Andrea! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“This review comes after my first time order from TheInsoleStore.com and it won't be the last. I have purchased multiple custom and off-the-shelf orthotics in my life and this experience was one of the best! They have a great selection of products, a great trial period, and fair prices. SHipping was fast and my insoles arrived in perfect condition. Highly recommend looking at TheInsoleStore.com for your next purchase.”

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Posted 2 years ago

Thank you for your feedback, Matthew! We are so happy to hear about your positive shopping experience with us from ordering through delivery, and we hope you found some products that will work for your needs. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“Package is stalled in New York. Not your problem but I am not impressed. I thought if I ordered direct from you delivery would be good. Nope”

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Posted 2 years ago

Thank you for your feedback, Susan! We are not Sof Sole directly; we are TheInsoleStore.com, an authorized retailer for their products. Your order left our warehouse in the United States on 2/13 and last scanned on 2/22 as "Package arrived at international carrier Canada." You can find those tracking details here: https://www.ups.com/track?loc=en_US&tracknum=822241704497135093&requester=ST/trackdetails As stated in our Shipping Policy: "Please note: Due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. We apologize for any inconvenience and appreciate your patience and understanding." With your order only having been in transit for 9 days and receiving an updated scan today, it is on track to be delivered on time and is not being stalled. Canada orders are currently averaging 2 weeks to be delivered. Your tracking link will continue to update through delivery of your package. We appreciate your business!

Posted 2 years ago

“The site was easy to use. Delivery did take longer than expected but the purchase did arrive.”

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Posted 2 years ago

Thank you for your feedback, Terry! We are happy to hear that you found our website easy to navigate. We do try to be very transparent as to what our customers should expect in regards to the amount of time for delivery. As stated in our Shipping Policy: "Please note: Due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. We apologize for any inconvenience and appreciate your patience and understanding." We sincerely apologize that your package took almost 30 days to get to you, but we are happy to hear that it arrived to you safely. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“A product not available to me I. Canada is an integral part of my life. I can count on you to have what I need.”

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Posted 2 years ago

Thank you for your feedback, Karen! We are happy to hear that we had the product you needed. We appreciate your business!

Posted 2 years ago

“Site very easy to navigate with good prices.”

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Posted 2 years ago

Thank you for your feedback John! We are happy to hear about your positive shopping experience with us. We appreciate your business!

Posted 2 years ago

“InSoles were supposed to 2-day expedited shipping, I paid $11 more to get it here in short order! Won't be here til NEXT Tuesday!”

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Posted 2 years ago

Thank you for your feedback, Scott. You selected our Express Shipping method which has an expected delivery time frame of 2-3 days, as listed at checkout. We do not offer a 2-day expedited shipping method. Your order shipped out from our Warehouse on 2/17 as your order was placed after our shipping cutoff of 2:00PM EST on 2/16. Per your tracking, your order was delivered on 2/21/23. Your order took an additional day for delivery as USPS was closed in observance of President's Day on Monday. We will be reaching out to you privately to see about resolving this issue for you. We appreciate your business!

Posted 2 years ago

“I found what I needed quickly”

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Posted 2 years ago

Thank you for your feedback, Marianne! We are happy to hear that you were able to find what you needed on our website quickly. We appreciate your business!

Posted 2 years ago

“Dr recommended, will follow-up later, online was easy.”

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Posted 2 years ago

Thank you for your feedback, James! We appreciate your business!

Posted 2 years ago

“Just what I was looking for and website was easy to navigate”

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Posted 2 years ago

Thank you for your feedback, Mary! We are happy to hear that you found our website easy to navigate, and that we had what you were looking for. We appreciate your business!

Posted 2 years ago

“Customer service was quick to respond and answered my questions thoroghly”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that our Customer Service Team was able to answer your questions thoroughly. We appreciate your business!

Posted 2 years ago

“Products clearly presented. Ordering easy. Order received quickly - faster than promised.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive experience from ordering through delivery. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“I believe the company's service is excellent. A mistake was made and there was pressure although I got upset, I quickly calmed down after a correction was made and the correct item was sent. Thank you to all who helped me.”

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Posted 2 years ago

Thank you for your feedback, Christina! We are happy to hear that our Customer Service Team was able to take care of your issue in a timely manner. We hope you enjoy your order once you receive it. We appreciate your business!

Posted 2 years ago

“very helpfull”

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Posted 2 years ago

Thank you for your feedback, Pete! We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews