TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Easy to navigate website and find what I needed quickly”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that you were able to find what you needed on our website quickly, and that our website was easy to navigate. We appreciate your business!

Posted 2 years ago

“vert good experience very quick to react and high quality products.”

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Posted 2 years ago

Thank you for your feedback, Bill! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“My insoles arrived really quickly.”

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Posted 2 years ago

Thank you for your feedback, Carol! We are happy to hear that your insoles arrived quickly. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“Very easy to find products and purchase. Arrived within just a few days with free shipping.”

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Posted 2 years ago

Thank you for your feedback, Robert! We are so happy to hear that you found the order process to be simple, and that your order arrived to you quickly. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“I purchased a pair of the Oofos shoes since I heard so much about them and I'm on my feet daily taking care of my patients. When I received the shoes they were really wide and as i proceed to try them on they were to wide and it wa so uncomfortable it felt like my feet were rolling to one side. The shoes never balanced me at all. I also received 25% off as being a new customer. So I knew I could not wear them and wanted to return them for a refund back. I was told that I couldn't be refunded due to the discount that was given. I felt like this is a bad first time experience. I will never recommend their products to any one and make sure it's a place you can call not email back to back. Everything was good till then. I am still so dissatisfied with them. Not loyal at all”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We are so sorry to hear that your OOFOS are not working out well for you. We apologize for any confusion caused on our end regarding our Return Policy. You received 25% off your footwear as they are a Clearance item, not because you are a new customer. As stated on our Clearance item's product pages, clearance items cannot be returned or exchanged after purchase. We do have a Customer Service phone number for our customers who would prefer to correspond over the phone instead of via email or chat: 866-858-1294. We will be reaching out to privately in regards to this matter to see how we can resolve this issue for you. We appreciate your business!

Posted 2 years ago

“It is ok and I found what I was looking for”

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Posted 2 years ago

Thank you for your feedback, Sue! We are happy to hear that you were able to find what you were looking for on our website. We appreciate your business!

Posted 2 years ago

“The product was initially out of stock, but we were notified the next day of it being available, and an order was placed. Wonderful customer service.”

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Posted 2 years ago

Thank you for your feedback, Gloria! We are happy to hear that you were able to take advantage of our in stock email notifications to be alerted when your requested product is back in stock. We appreciate your business!

Posted 2 years ago

“Excellent shopping experience”

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Posted 2 years ago

Thank you for your feedback, Kenneth! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Easy to search”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that you were able to search for what you needed easily on our website. We appreciate your business!

Posted 2 years ago

“The whole experience was easy and efficient. I have purchased from the Insole Store before and have been very satisfied with the quality of the product and the service. Thank you.”

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Posted 2 years ago

Thank you for your feedback, Bev! We are happy to hear about your positive shopping experiences with us. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“have not recieved product”

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Posted 2 years ago

Thank you for your feedback, Malcolm! Per your tracking, your exchange order left our warehouse on 2/14 and is scheduled to be delivered today. You can find those tracking details here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206218830924654 We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 2 years ago

“Excellent service order shipped within hours after I placed the order.”

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Posted 2 years ago

Thank you for your feedback, Janet! We are happy to hear that you were able to take advantage of our same-day shipping. We appreciate your business!

Posted 2 years ago

“they never arrived”

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Posted 2 years ago

Thank you for your feedback, Noel! Your order left our warehouse in the United States on 2/8 and last scanned as "Package arrived at international carrier Australia" on 2/15. You can find those tracking details here: https://www.ups.com/track?loc=en_US&tracknum=822241703917262114&requester=ST/trackdetails As noted in our Shipping Policy, due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. We apologize for any inconvenience and appreciate your patience and understanding. Your tracking link will continue to update through delivery of your package. We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 2 years ago

“The woman that I talked to was very knowledgeable”

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Posted 2 years ago

Thank you for your feedback, Evelyn! We are happy to hear that our Customer Service representative was knowledgeable in regards to your inquiry. We appreciate your business!

Posted 2 years ago

“it's ok, still awaiting product soooo”

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Posted 2 years ago

Thank you for your feedback! Per your tracking, your order left our warehouse on 2/14 and is expected to be delivered today. You can find those tracking details here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206218830616696 We hope you enjoy your insoles once you receive them, and we appreciate your business!

Posted 2 years ago

“Have worn them once for about two hours. Very comfortable and my feet stay warmer also.”

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Posted 2 years ago

Thank you for your feedback, Dean! We are happy to hear that your insoles are comfortable and helping your feet to stay warmer. We appreciate your business!

Posted 2 years ago

“Easy to navigate website made shipping easy. I found exactly what I was looking for as well as some new products.”

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Posted 2 years ago

Thank you for your feedback, Steven! We are happy to hear about your positive experience with us! We are happy that you were able to find what you were looking for, and we hope you enjoy the new products you found to try as well. We appreciate your business!

Posted 2 years ago

“Inserts definitely help my foot pain. Always fast shipping and if you need them you can talk on the phone”

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Posted 2 years ago

Thank you for your feedback, Frederick! We are happy to hear that your inserts are helping to alleviate your foot pain. We are also happy to hear that you were able to take advantage of our Same-Day Shipping to get your order as quickly as possible. We appreciate your business!

Posted 2 years ago

“Have purchased from seller before VERY HAPPY with everything!!!!”

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Posted 2 years ago

Thank you for your feedback, Lilli! We are so happy to hear about your positive experiences with us. We appreciate your business!

Posted 2 years ago

“Found what I needed.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that you were able to find what you were looking for on our website. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews