TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Easy and very satisfactory shopping experience.”

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Posted 2 years ago

Thank you for your feedback, Janice! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Found what I was looking for with no problem.”

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Posted 2 years ago

Thank you for your feedback, Arnold! We are happy to hear that you were able to find what you needed on our website without issue. We appreciate your business!

Posted 2 years ago

“Good selection,fair prices, no complaints.”

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Posted 2 years ago

Thank you for your feedback! We appreciate your business!

Posted 2 years ago

“The product I wanted was easy to find on the website, it was in stock and shipped almost immediately the same day. Great service!”

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Posted 2 years ago

Thank you for your feedback, Thomas! We are happy to hear that we had the product you were looking for, and that you were able to take advantage of our same-day shipping! We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“Informative website with customer recommendations Loyalty program Easy to use Competitive pricing Fast turnaround”

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Posted 2 years ago

Thank you for your feedback, Gary! We are so happy to hear about your positive experience. We do our best to ensure the shopping experience is as easy and enjoyable as possible for our customers. We appreciate your business!

Posted 2 years ago

“Wanted to buy a few pair but the site would not let me increase the quantity.”

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Posted 2 years ago

Thank you for your feedback, David! It appears as if you purchased the last of our Pedag Correct Plus Insoles in size Large: Men's 8-10 / Women's 11-12, which is why you were only able to purchase 1 pair at checkout. We sincerely apologize for that! We have set you up to be notified by email when your size is back in stock and available for purchase on our website. We appreciate your business!

Posted 2 years ago

“Very easy to make an order.”

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Posted 2 years ago

Thank you for your feedback, Steve! We are happy to hear that you found the order process to be simple. We appreciate your busines!

Posted 2 years ago

“Very easy to order online and the product was shipped out quickly!”

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Posted 2 years ago

Thank you for your feedback, Ella! We are happy to hear that you found the order process to be simple, and that your order shipped out to you quickly. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“The description of this product says that the 3 layers "peel apart easily" - not so much. I very carefully and slowly peeled apart the first layer and it was very difficult. Then the second layer - same thing. Finally, the last layer came apart and the bottom third of it was left on the bottom of the second layer. Plus, it doesn't really adhere well to the shoe insole so it moves around as you walk. Would not buy again.”

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Posted 2 years ago

Thank you for your feedback, Barbara! We are so sorry to hear that your PowerStep Adjustable Heel Lift did not peel apart as easily as expected/advertised, and is not adhering well to your shoe. We will be reaching out to you privately in regards to this matter so that we can resolve this issue for you. We appreciate your business.

Posted 2 years ago

“Easy ordering, good price and fast service.”

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Posted 2 years ago

Thank you for your feedback, Robert! We are so happy to hear about your positive experience with us from order through delivery. We appreciate your business!

Posted 2 years ago

“Easy to order product at a reasonable price”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Product ordered came as described and shipped, promptly. Notification of shipping and delivered status was appreciated”

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Posted 2 years ago

Thank you for your feedback, Lila! We are happy to hear that you received your order quickly and as described. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“I come to TheInsoleStore.com because they carry insoles that fit my big feet”

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Posted 2 years ago

Thank you for your feedback, John! We are happy to hear that we have the insole size you were looking for. We know how difficult it can be to find insoles in your size when you wear a bigger shoe size. We appreciate your business!

Posted 2 years ago

“Very satisfied, and very simple to order.”

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Posted 2 years ago

Thank you for your feedback, Anthony! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Very easy process loved the discount offered.”

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Posted 2 years ago

Thank you for your feedback, Betsy! We are happy to hear that you found the order process to be easy, and that you were able to take advantage of our discounts. We appreciate your business!

Posted 2 years ago

“Fast shipping, and a superior product.”

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Posted 2 years ago

Thank you for your feedback, John! We are happy to hear that your order shipped out and arrived to you quickly. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“Great selection of insoles. Perfect for sports injuries.”

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Posted 2 years ago

Thank you for your feedback, Kevin! We are happy to hear that you were able to find something to meet your needs. We appreciate your business!

Posted 2 years ago

“no problems”

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Posted 2 years ago

Thank you for your feedback, Jerry! We appreciate your business!

Posted 2 years ago

“They have a great selection, reasonable prices and prompt shipping”

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Posted 2 years ago

Thank you for your feedback, Margaret! We pride ourselves in offering a wide variety of insoles for our customers at a reasonable price. We are happy to hear that your order arrived to you quickly as well. We appreciate your business!

Posted 2 years ago

“They are fantastic. I been using them for years. I have four sets so far.”

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Posted 2 years ago

Thank you for your feedback, Luis! We are happy to hear that you have found your perfect insoles. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews