TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Very responsive to questions. Shipping is fast and I lucked out and purchased a couple items that were on sale.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that your order shipped out quickly, and that you were able to take advantage of some of our sales. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“Easy Peasy”

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Posted 2 years ago

Thank you for your feedback, Monika! We appreciate your business!

Posted 2 years ago

“I was able to get the product I wanted which I had had difficulty finding. In addition, there was a mix-up on the shipping address which they promptly fixed.”

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Posted 2 years ago

Thank you for your feedback, Catherine! We are happy to hear that we had the product you were looking for, and that our Customer Service Team was able to assist you promptly in updating your shipping address. We appreciate your business!

Posted 2 years ago

“Excellent selection and available sizing; real difference maker for treating my Plantar Fascia; general comfort and stability in walking, working out, biking, standing, etc. Also, competitive pricing and outstanding delivery timeliness and reliability. They are definitely MY GO-TO for my valued feet care and with such a wide selection, return policy, I avoid going to expensive, inconvenient "foot care" stores that advertise in my (D.C.) area. Paul J. - with no compensation”

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Posted 2 years ago

Thank you for your feedback, Paul! We are so happy to hear about your positive shopping experience with us. We hope you enjoy your insoles, and we appreciate your business!

Posted 2 years ago

“Found this site by Googling house slippers with arch support. My husband was in need of something to wear strictly indoors and we are thoroughly pleased with your product!”

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Posted 2 years ago

Thank you for your feedback, Wanda! We are happy to hear that the slippers are working out well for your husband. We appreciate your business!

Posted 2 years ago

“The shopping was great. Good service and quick arrival. However, the insole is only about half the length of my foot and slips down in the shoe so it digs into the foot because it’s in the wrong place”

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Posted 2 years ago

Thank you for your feedback, Ellen! We are sorry to hear that your Pedag Correct Plus Insoles are not working out well for you. They are a 3/4-length firm lateral wedge insole, so they do not extend to the full length of your shoe. The insoles are covered under our Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange if they simply will not work out for you. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 2 years ago

“comfy-thank you”

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Posted 2 years ago

Thank you for your feedback, Patricia! We are happy to hear that your insoles are comfortable. We appreciate your business!

Posted 2 years ago

“Easy to find what I was seeking. Easy to place the order. Order arrived quicker than I expected.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive experience from ordering through delivery. We appreciate your business!

Posted 2 years ago

“I was surprised how easy your product was to order and the extremely fast shipping. I would recommend your business to anyone needing your products.”

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Posted 2 years ago

Thank you for your feedback, Scott! We are happy to hear that you were able to take advantage of our same-day shipping, and that your order arrived to you quickly. We appreciate your business!

Posted 2 years ago

“Great costumer service. Thanks!”

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Posted 2 years ago

Thank you for your feedback, Dixie! We pride ourselves in providing exceptional customer service, so we are happy to hear that our Customer Service Team provided great service. We appreciate your business!

Posted 2 years ago

“Very user friendly”

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Posted 2 years ago

Thank you for your feedback, Mike! We are happy to hear that you found our website to be user-friendly. We appreciate your business!

Posted 2 years ago

“Thanks for very quick shipping”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that your order arrived to you quickly! We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“Quick shipping, great price, items as described”

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Posted 2 years ago

Thank you for your feedback, Michael! We are happy to hear about your positive experience with us. We appreciate your business!

Posted 2 years ago

“Efficient, quick service”

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Posted 2 years ago

Thank you for your feedback, Judith! We appreciate your business!

Posted 2 years ago

“Good quality and arrived quickly”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“short and sweet!”

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Posted 2 years ago

Thank you for your feedback, Thomas! We appreciate your business!

Posted 2 years ago

“These insoles feel like they are too small to make much difference. I have size 12 feet.”

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Posted 2 years ago

Thank you for your feedback, Michael! We are so sorry to hear that your inserts are not working out well for you. We will be reaching out to you privately in regards to this issue. We appreciate your business!

Posted 2 years ago

“Still haven't recieved them!”

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Posted 2 years ago

Thank you for your feedback, Kathleen! Your order left our warehouse on 1/31 and is currently out for delivery to be delivered today. You can find those tracking details here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206218810839596 You selected our Free Shipping method at checkout which has an estimated delivery time of 5-7 days, so your package is being delivered just 1 day outside of the expected time frame. We hope you enjoy your insoles once you receive them, and we appreciate your business!

Posted 2 years ago

“This pad is not going to work for me, unfortunately. It is comfortable but the metatarsal is not as high as I need it.”

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Posted 2 years ago

Thank you for your feedback, Laura! We are sorry to hear that your insoles are not working out well for you. Your Birkenstock insoles are covered under our Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange. We are also more than happy to assist you with a product recommendation for an insole that is better suited to your needs. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you further. We appreciate your business!

Posted 2 years ago

“Very good response. Received my order quickly”

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Posted 2 years ago

Thank you for your feedback, Connie! We are happy to hear that your order arrived to you quickly. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews