TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“My husband loves the insoles. Purchasing was very easy and fast delivery!!”

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Posted 2 years ago

Thank you for your feedback, Terri! We are happy to hear that your husband is enjoying his insoles, and that the order process was simple. We appreciate your business!

Posted 2 years ago

“Product was as advertised but did not help relieve my neuroma pain.”

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Posted 2 years ago

Thank you for your feedback, Rochelle! We are sorry to hear that your PowerStep insoles are not helping to relieve the pain caused by your neuroma. Your insoles are covered under a Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange if they simply will not work out for you. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you. We appreciate your business!

Posted 2 years ago

“There is a large assortment of insoles available separated in clearly defined categories with good information on the products. Knowing exactly what you need helps but it's nice to have an exchange policy.”

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Posted 2 years ago

Thank you for your feedback, Jeffery! We are happy to hear that you were able to take advantage of our wide variety of insoles to find something that meets your needs. We appreciate your business!

Posted 2 years ago

“no problems satisfied”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Great experience, user friendly web sight. Insoles fit perfectly.”

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Posted 2 years ago

Thank you for your feedback, Dominic! We are happy to hear that you found our website to be user friendly, and that your insoles are a perfect fit. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“Great Service and Fantastic product!”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Good, but price shd be shown in Australian$.”

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Posted 2 years ago

Thank you for your feedback! Our prices are shown in USD as we are located in the United States. We appreciate your business!

Posted 2 years ago

“great product”

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Posted 2 years ago

Thank you for your feedback, Lewis! We are happy to hear that your insoles are working out well for you. We appreciate your business!

Posted 2 years ago

“I am presently waiting for my shipment of the orthotic… But the ease of utilizing the website was very good. Ralph C.”

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Posted 2 years ago

Thank you for your feedback, Ralph! Per your tracking, your order has been confirmed by USPS. You should receive some updated tracking updates as it gets closer to you in transit. Please find your tracking link here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206218811667068 If you have any questions or need further assistance regarding your order, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are happy to help. We appreciate your business!

Posted 2 years ago

“I was very pleased with my experience in the exchange process. It was quick, easy and I received my exchange in a very short time. I was very impressed.”

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Posted 2 years ago

Thank you for your feedback, Mary! We are happy to hear that you found our exchange process to be quick and easy as we pride ourselves in providing a hassle-free return process. We appreciate your business!

Posted 2 years ago

“Sweet it was.”

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Posted 2 years ago

Thank you for your feedback, Claudia. We appreciate your business!

Posted 2 years ago

“the pair of insoles I wanted were on clearance. checkout was easy. The only reason not a 5 star is that my search did not include this pair.”

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Posted 2 years ago

Thank you for your feedback, Royal! We are happy to hear that the checkout process was easy for you. The insoles you purchased are discontinued because PowerStep has come out with an updated version of them. They are named the PowerStep Pinnacle Dress Full-Length Insoles, linked here: https://theinsolestore.com/products/powerstep-pinnacle-dress-insoles-full-length?_pos=21&_fid=56eebed07&_ss=c Should you ever need assistance with a product recommendation or finding a product on our website in the future, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“I tried a couple of other websites (including Amazon) and didn't find what I was looking for. The Insole Store had. Shipped it out very quickly. I'm very impressed. Thanks.”

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Posted 2 years ago

Thank you for your feedback, Kenneth! We are happy to hear that we had what you were looking for. We appreciate your business!

Posted 2 years ago

“Item I ordered was perfect fit for my needs.”

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Posted 2 years ago

Thank you for your feedback, Anthony! We are happy to hear that your insoles are a perfect fit for your needs! We appreciate your business.

Posted 2 years ago

“Reapeat Customer for Years”

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Posted 2 years ago

Thank you for your feedback, Sandra! We appreciate your continued business over the years!

Posted 2 years ago

“Very great insole!”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that your insole is working well for your needs. We appreciate your business!

Posted 2 years ago

“Sooooo helpful with my multiple exchanges”

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Posted 2 years ago

Thank you for your feedback, Danielle! We are happy to hear that our Customer Service Team was helpful in assisting with the exchange process. We appreciate your business!

Posted 2 years ago

“shopping here is a breeze.”

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Posted 2 years ago

Thank you for your feedback, Michael! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“It was good”

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Posted 2 years ago

Thank you for your feedback, Spike. We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“The Insole Store is my go-to site for all my shoe insert needs since my kids were small. They both need help with arch support/overpronation and these inserts help my son's feet and make his shoes last a little longer.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that your kids have found success with our insoles over the years. A good pair of insoles can absolutely help to prolong the life of a pair of shoes, especially when dealing with overpronation. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews