TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Very pleased with product and fast customer service. Thank you”

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Posted 2 years ago

Thank you for your feedback, Vallery! We are happy to hear that you are satisfied with your insoles and with the customer service you received. We pride ourselves in providing exceptional customer service, so we are happy to hear that you had a positive shopping experience with us. We appreciate your business!

Posted 2 years ago

“Awesome company to order from- highly recommend”

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Posted 2 years ago

Thank you for your feedback, Karissa! We appreciate your business!

Posted 2 years ago

“Great price! Fast shipping!”

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Posted 2 years ago

Thank you for your feedback, Patrick! We are happy to hear that you received your order quickly, and at a reasonable price. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“They are incredibly helpful and their products are high quality.”

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Posted 2 years ago

Thank you for your feedback, Natalie! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Aaaaaaaaaaa”

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Posted 2 years ago

Thank you for your feedback. We appreciate your business!

Posted 2 years ago

“Easy online shopping.”

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Posted 2 years ago

Thank you for your feedback, Patty! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“The amount of emails I have received from you before I even have the product in hand is ridiculous. Six emails for one order?”

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Posted 2 years ago

Thank you for your feedback, Phillip! We show that you received two emails regarding your order: one order confirmation email, and one shipping confirmation email. We also show that one email was sent to welcome you to our news letter as you subscribed to our sales and newsletter. We sincerely apologize if our emails bothered you! We have unsubscribed you from our emails, so you should not be receiving anymore. If we can be of further assistance, please feel free to reach out to us at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Loved the sole evaluation and recommendations. There's so many to choose from I wanted to try and get the pair that would work for my issue (plantar fasciitis).”

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Posted 2 years ago

Thank you for your feedback, Tami! We are happy to hear that you were able to take advantage of our Insole Recommendation Quiz to find something that fits your needs. We hope they work out well for you, and we appreciate your business!

Posted 2 years ago

“The insoles have worked well for me. I like the convenience of being able to view different products.”

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Posted 2 years ago

Thank you for your feedback! We are happy to her that you have found some insoles to meet your needs. We appreciate your business!

Posted 2 years ago

“can always find what I need”

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Posted 2 years ago

Thank you for your feedback, Diane! We are happy to hear that you are always able to find what you need on our website. We appreciate your business!

Posted 2 years ago

“The selection of insoles is extensive. I especially like being able to customize my search.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that you enjoyed our wide variety of insoles. We hope you found something that works well for your needs. We appreciate your business!

Posted 2 years ago

“So excited about finding your web. These are my one and only insoles . They are the best!”

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Posted 2 years ago

Thank you for your feedback, David! We are happy to hear that you have found your perfect insoles. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“T white socks I preferred were sold out and you said you would notify me when they were available and you kept your word.”

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Posted 2 years ago

Thank you for your feedback, Darlene! We are happy to hear that you were able to take advantage of our in stock notification emails to be alerted when the out of stock product you were interested in became available. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“Since I specifically asked for Sof Sole products, your site came up close to the top of the list that was gen erated. Your site was easy to use, very clear, with attractive pricing and free shipping. What's not to like?”

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Posted 2 years ago

Thank you for your feedback, Gary! We are happy to hear that we had the products you needed at a reasonable price, and that you were able to take advantage of oour free shipping! We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“User friendly”

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Posted 2 years ago

Thank you for your feedback, Patricia! We are happy to hear that you found our website to be user friendly. We appreciate your business!

Posted 2 years ago

“Always fair prices and excellent selections and the sales are terrific. I only regret that I only have two feet and half a dozen shoes.”

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Posted 2 years ago

Thank you for your feedback, Eric! We are so happy to hear about your positive experiences with us. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“Found what I was looking for and good price”

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Posted 2 years ago

Thank you for your feedback, Pamela! We are happy to hear that we had what you needed at an affordable price. We appreciate your business!

Posted 2 years ago

“Your site was very clear and easy to use”

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Posted 2 years ago

Thank you for your feedback, Terence! We are happy to hear that you found our website easy to navigate. We appreciate your business!

Posted 2 years ago

“Easy to purchase”

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Posted 2 years ago

Thank you for your feedback, Lea! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Always have what I need thank you”

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Posted 2 years ago

Thank you for your feedback, Robin! We are happy to hear that we always have what you are looking for. We hope you enjoy your insoles, and we appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews