TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I have ordered products from TheInsoleStore for years! They are the BEST for support and comfort! Thank you!”

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Posted 2 years ago

Thank you for your feedback, Ann! We are so happy to hear about your positive experiences with our store over the years. We appreciate your continued business and support!

Posted 2 years ago

“Easy to navigate and pricing is great with discounts available”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that you found our sight easy to navigate and that you were able to take advantage of our Groundhog Day Sale. We appreciate your business!

Posted 2 years ago

“I tried 5 websites in early Jan.2023 trying to buy the Birkenstock blue arch supports. But so must have many, many other people. Out of stock everywhere. The Insole Store.com was the only one to alert me when they came back in stock. They shipped them to me immediately. I can definitely recommend them. Great customer service”

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Posted 2 years ago

Thank you for your feedback, Kathy! We are happy to hear that you were able to take advantage of our in stock notifications to be alerted when we had more of your size available in our Birkenstock Sport Blue Footbed Arch Support Insoles. We hope you enjoy your insoles, and we appreciate your business!

Posted 2 years ago

“My shopping experience was good.”

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Posted 2 years ago

Thank you for your feedback, Allan! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“The process is always great with TheInsoleStore.com. I have been shopping here for years, and it is always quick, easy and reasonable. I highly recommend the store.”

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Posted 2 years ago

Thank you for your feedback, Charlie! We are happy to hear about your positive experiences with us over the years. We appreciate your continued business and support!

Posted 2 years ago

“My order arrived quickly. I have been using the Power Step Comfort Last insoles for several years as they have helped to cure and prevent the return of plantar faciitis.”

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Posted 2 years ago

Thank you for your feedback, Martin! We are happy to hear that you have found your perfect insoles. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“My shopping experience was stress-free. I Googled shoe insoles support for ball of feet. I found on TheInsoleStore.com Air cushion full length insoles.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive and stress-free experience. We appreciate your business!

Posted 2 years ago

“It was very easy to find the insole for my particular boot, and prices are good too. On top of that my order came in around 5 days sooner then the expected date, which is always a plus for me! Insoles are a cheaper route then buying new boots that cost $$$. I encourage you to try TheInsoleStore out they are legit. No I'm not affiliated with this company in anyway except as a customer.”

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Posted 2 years ago

Thank you for your feedback, William! We are happy to hear that your insoles will give new life to your boots, and that they arrived to you sooner than expected. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“Had to search to find item I wanted. After completing quiz finally found item.”

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Posted 2 years ago

Thank you for your feedback, Carol! We are happy to hear that you were able to utilize our Insole Recommendation Quiz to find the product you needed. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“It was very easy and quick.”

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Posted 2 years ago

Thank you for your feedback! We appreciate your business!

Posted 2 years ago

“TheInsoleStore had the exact insole mt Doctor prescribed after my extensive foot surgery. I had surgery in October and after several casts and rehab I'm now ready for almost regular shoes. This insole will be fitted into my shoe for greater stability and continued rehab as I get back to normal walking again. The insole came quickly in the mail and was reasonably priced. It fits easily into my shoe since you can cut to the exact size and fit. A great product!”

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Posted 2 years ago

Thank you for your feedback, Diana! We are happy to hear that we had the insole you needed to help recover from your extensive foot surgery. We are glad to hear that your surgery went well, and we hope the insoles continue to help as you find your stride again. We appreciate your business!

Posted 2 years ago

“Great Customer Service!! I received items that I needed within a few days after ordering. Thank You!! Great Job!!”

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Posted 2 years ago

Thank you for your feedback, Theresa! We are so happy to hear that you are pleased with our Customer Service, and that your order arrived to you quickly. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“Started using the store because of the availability of the insole I recently got from a shoe store. I also found the brand of insole I had been wearing s well. Good service.”

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Posted 2 years ago

Thank you for your feedback, John! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Very good customer care. Took care of my problem in an extremely fair and timely fashion. Thank you !”

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Posted 2 years ago

Thank you for your feedback, Lisa! We are happy to hear that our Customer Service Team was able to take good care of you. We appreciate your business!

Posted 2 years ago

“Quick delivery/attentive customer service”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Found what I needed and then it was on sale.”

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Posted 2 years ago

Thank you for your feedback, Sammy! We are happy to hear that we had what you needed. We appreciate your business!

Posted 2 years ago

“Great service. I had to email because I had put the wrong address on my order. Alexis too care of everything immediately.”

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Posted 2 years ago

Thank you for your feedback, Marie! We are happy to hear that our Customer Service Team was able to resolve your issue quickly. We appreciate your business!

Posted 2 years ago

“I found the insoles I was looking! Ordered them, and they arrived today. It took from Saturday night to Thursday night. And most importantly, I got the insoles I actually ordered!!! That's the best part!”

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Posted 2 years ago

Thank you for your feedback, William! We are happy to hear about your positive experience from ordering through delivery of your insoles. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“The product I needed was sold out but I submitted my email and was promptly notified when it was back in stock. Delivery was perfect”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that you were able to take advantage of our in stock email notifications to ensure you were able to get the product you needed when it became available. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“Very easy to use this site. Everything I asked for came up.”

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Posted 2 years ago

Thank you for your feedback, Janice! We are happy to hear that you found our website easy to navigate, and that we had what you were looking for. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews