TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Buying online was easy and website easy to follow and find what I wanted”

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Posted 2 years ago

Thank you for your feedback, Kristene! We are happy to hear that your were able to find what you needed on our website easily. We appreciate your business!

Posted 2 years ago

“Prompt delivery and quality product”

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Posted 2 years ago

Thank you for your feedback, Diane! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“I'm very satisfied with this company. The customer service is outstanding, and highly professional. The products are exactly as described - no undesirable surprises. Overall, a company that lives up to superior standards of service and ethics.”

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Posted 2 years ago

Thank you for your feedback, Harold! We are so happy to hear about your positive experience with us! We pride ourselves in providing excellent Customer Service and high quality products to our customers. We appreciate your business!

Posted 2 years ago

“Excellent”

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Posted 2 years ago

Thank you for your feedback, Frank! We appreciate your business!

Posted 2 years ago

“You had the insert I needed and it quickly came in the mail. Thank you!”

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Posted 2 years ago

Thank you for your feedback, Linda! We are happy to hear that we had the insert you needed, and that it arrived to you quickly. We appreciate your business!

Posted 2 years ago

“Super impressed with this store. Best selection Ive ever found. Easy to navigate site, extra helpful service. And of course just what I was looking for my favourite "super-feet" wide insoles. They last longer fit perfectly comfort for years. Thank you Insole store.”

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Posted 2 years ago

Thank you for your feedback, John! We are so happy to hear about your positive shopping experience with us! We do our best to ensure that we provide our customers with a selection of products that will cover a wide variety of foot needs. We are happy to hear that you have found continued success with the Superfeet WideGREEN Premium insoles over the years as well. We appreciate your business!

Posted 2 years ago

“Nice product, and timely delivery”

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Posted 2 years ago

Thank you for your feedback, Hermann! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“I was not allowed, for whatever reason, to purchase more than one pair of arch supports. Why is this so?”

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Posted 2 years ago

Thank you for your feedback, Mary! It appears as if you purchased the last of our available Birkenstock Sport Blue Footbed Arch Support Insoles in size #40: Men's 7 / Women's 9 / Medium, which is why you were only able to purchase one pair at checkout. We sincerely apologize for that! We have you set up to receive an email notification when your size is back in stock and available for purchase on our website. If we can help with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 2 years ago

“This company stands by their products, and return are accepted. They are very quick to respond if you have a problem. I will stay with this company for all my insoles. 👍👍”

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Posted 2 years ago

Thank you for your feedback, Monica! We pride ourselves in providing exceptional Customer Service as well as a hassle-free return process, so we are very happy to hear that you were pleased with our service. We appreciate your continued business!

Posted 2 years ago

“Excellent customer service! I received my order within a week.”

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Posted 2 years ago

Thank you for your feedback, Lisa! We pride ourselves in providing exceptional customer service. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“I could have paid $2.00 for these at Walmart. They are a joke so disappointed.”

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Posted 2 years ago

Thank you for your feedback, Linda. We are so sorry to hear that you are disappointed in the quality of your Birkenstock Air Cushion Full-Length Insoles. We show that one of our Customer Service representatives already corresponded with you regarding this issue. We do show that you have already initiated a return request to send your insoles back in for a refund. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com if you require further assistance. We appreciate your business!

Posted 2 years ago

“Easy to order and arrived quickly”

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Posted 2 years ago

Thank you for your feedback, Julie! We are happy to hear about your positive experience from ordering through delivery. We appreciate your business!

Posted 2 years ago

“Handled with care and ease”

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Posted 2 years ago

Thank you for your feedback, Curtis! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“while shopping I had to check out on two different sites. yours abnd amazon, probably user error;-)”

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Posted 2 years ago

Thank you for your feedback, Emry! We only show one order placed with us through our website, TheInsoleStore.com. It is possible that another product you wanted was not available through our website, and it was available through Amazon. We are happy to look into this further if need be. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com, and we are more than happy to further assist you. We appreciate your business!

Posted 2 years ago

“Easy experience.”

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Posted 2 years ago

Thank you for your feedback, Steven! We appreciate your business.

Posted 2 years ago

“It was easy to find what I need.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that you were able to find what you needed quickly on our website. We appreciate your business!

Posted 2 years ago

“Very easy to order my insoles. Great description of insoles. Highly recommend "TheinsoleStore".”

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Posted 2 years ago

Thank you for your feedback, Randolph! We are happy to hear that your shopping experience went smoothly, and that you enjoyed the description of the insoles on our website. We do our best to include as much information as possible to make the shopping experience simple for our customers. We are happy to hear that you were able to find what you needed. We appreciate your business!

Posted 2 years ago

“Speedy delivery and easy to use site”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“The company did exactly what it said it would. That's a win win today”

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Posted 2 years ago

Thank you for your feedback, Joseph! We do our absolute best to provide excellent customer service to make the shopping experience pleasurable and easy for our customers. We appreciate your business!

Posted 2 years ago

“Easy ordering, good delivery time, item is exactly what I wanted”

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Posted 2 years ago

Thank you for your feedback, Lynn! We are happy to hear about your positive experience from order through delivery. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews