TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Very good”

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Posted 2 years ago

Thank you for your feedback, David! We appreciate your business!

Posted 2 years ago

“Fair hard to place order”

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Posted 2 years ago

Thank you for your feedback, Renee! We are sorry to hear that you ran into trouble while placing your order. We are always happy to assist you with placing an order or with anything else you may need! Should you need assistance in the future, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com or 866-858-1294 as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“My order was received very quickly and I'll shop with The Insole Store again.”

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Posted 2 years ago

Thank you for your feedback, June! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Not satisfied with the sofsole airr”

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Posted 2 years ago

Thank you for your feedback, David! We are sorry to hear that the Sof Sole Airr Performance Insoles are not working out well for you. Those insoles are covered under our Wear Test Guarantee for 30 days, so we are happy to accept them back for a return or exchange if they simply will not work out for you. We are also more than happy to help you out with a product recommendation for an insole that is better suited to your needs! Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you. We appreciate your business!

Posted 2 years ago

“Easy to navigate and find product”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that you were able to find what you needed on our website easily. We appreciate your business!

Posted 2 years ago

“it was nice shoping with you even tho i had to send 2 air 0fitems back and 9i ordered the same thing large and extry large for my leg”

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Posted 2 years ago

Thank you for your feedback, James! We are happy to hear that you had a positive shopping experience with us. We are sorry to hear that everything in your orders did not work out for you, but we hope you found our returns process simple as well. We appreciate your business!

Posted 2 years ago

“XxxxxxxxxX”

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Posted 2 years ago

Thank you for your feedback! We appreciate your business!

Posted 2 years ago

“Alexis was great.”

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Posted 2 years ago

Thank you for your feedback, Jerry! We are happy to hear that your Customer Service associate, Alexis, was able to provide you with excellent service. We appreciate your business!

Posted 2 years ago

“Fast service.”

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Posted 2 years ago

Thank you for your feedback, John! We appreciate your business!

Posted 2 years ago

“Easy ordering, fast response”

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Posted 2 years ago

Thank you for your feedback, Phyllis! We appreciate your business!

Posted 2 years ago

“Can get the same comfort for 1/2 the price else were”

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Posted 2 years ago

Thank you for your feedback, Douglas! We are sorry to hear that you are dissatisfied with your Spenco Total Support Max Insoles. They are covered under a Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange if they simply will not work out for you as you are still within that 30-day time frame. Please feel fee to reach out to our Customer Service Team at Help@theinsolestore.com for assistance with a return or exchange as we are more than happy to help. We appreciate your business.

Posted 2 years ago

“Very easy and timely”

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Posted 2 years ago

Thank you for your feedback, Ralph! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“So easy to order and the service was great”

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Posted 2 years ago

Thank you for your feedback, Lil! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Love the products and package came quick.”

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Posted 2 years ago

Thank you for your feedback, Liesl! We ae happy to hear that you are loving your insoles, and that they arrived to you quickly. We appreciate your business!

Posted 2 years ago

“I was pleased with my shopping experience! The shipment arrived in good time.”

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Posted 2 years ago

Thank you for your feedback, Linda! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“You sent me the wrong size insoles and this return system you have sucks.... I need a phone # where we can get me some insoles that are big enough for my feet ....”

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Posted 2 years ago

Thank you for your feedback, Michael! We are so sorry to hear that you received the wrong sized insoles. We show that the Pedag Viva Sport Insoles in size #49: Men's 16 are what was ordered and shipped out to you. We are happy to look into this further for you, and ensure that you receive the correct sized insoles. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com or 866-858-1294 and we will happily assist you. We appreciate your business!

Posted 2 years ago

“Good selection + easy to order + pleased with the product = 5 Stars”

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Posted 2 years ago

Thank you for your feedback, David! We are happy to hear about your positive experience. We hope you enjoy your order, and we appreciate your busienss!

Posted 2 years ago

“Haven’t revived anything yet.”

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Posted 2 years ago

Thank you for your feedback, Jimmy! Your order left our warehouse in the United States on 1/18/23 and last scanned as "Your item departed a transfer airport in KINGSFORD SMITH, SYDNEY, AUSTRALIA on January 25, 2023 at 8:00 am. The item is currently in transit to the destination." You can find your tracking details here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LX280206046US As stated in our Shipping Policy, Due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. If your package has not arrived within 30 days, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily look into your shipment for you. We appreciate your business!

Posted 2 years ago

“just what I needed. Order came quickly. Got a free pedometer”

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Posted 2 years ago

Thank you for your feedback, Patricia! We are happy to hear that your order arrived quickly and was just what you were looking for. We appreciate your business!

Posted 2 years ago

“The concept of the product is good, the material the product is made out of is terrible. If the insole itself (not the small part of metal which is located under the ball of the foot) was made out of a better material, this would be a great product. The insole keeps sliding up the heel of my shoe, causing me to stop walking and fix it every ~10 mins. I am recovering from surgery post a grade 3 turf toe incident in which i severed some sesamoid ligaments in my big toe joint so I am very tender. I am 16 weeks post op and would not be able to wear these with any runner/shoe. The only way these help is in a thick soled shoe (Hoka One One).”

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Posted 2 years ago

Thank you for your feedback, Brian! We are sorry to hear that your Turf Toe Insoles are not working out as well as you hoped. We recommend trying double sided tape or another adhesive to keep the insoles in place in the shoes where they slide up the heel of your shoe. We do also offer carbon fiber insoles that are intended to stabilize just the front of your foot, if that sounds like it would be more comfortable. Unlike our Turf Toe insoles, our OC9 carbon fiber insoles are also covered under a Wear Test Guarantee for 30 days, so they are eligible for return or exchange if they simply will not work out for you. We would be happy to help with a product recommendation for a different insole if you were interested in trying something else. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com if you require further assistance. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews